下载App
资质规则
旅行
账户
Peter G
Experience with Helm Yachting
Helm Yachting S.r.l的点评
点评：We were disappointed with how Helm Yachting handled an equipment failure during our charter.
The anchor remote control stopped working due to what appeared to be normal wear and tear after long-term use. There is no evidence that the damage was caused by our crew, and we are not aware of any action or negligence on our part that could have led to this failure.
Despite this, we were charged for the replacement. In our opinion, this type of equipment failure should be covered by the company's maintenance budget or by the very substantial transit log fee (€430), which should reasonably include routine maintenance and replacement of worn equipment.
We fully understand that customers should pay for damage they actually cause. However, charging guests for the failure of equipment that simply reaches the end of its service life is, in our view, unfair and inconsistent with good customer service.
Unfortunately, this experience left us with the impression that the company transfers normal operating and maintenance costs onto its customers. For this reason, we cannot recommend Helm Yachting.
The anchor remote control stopped working due to what appeared to be normal wear and tear after long-term use. There is no evidence that the damage was caused by our crew, and we are not aware of any action or negligence on our part that could have led to this failure.
Despite this, we were charged for the replacement. In our opinion, this type of equipment failure should be covered by the company's maintenance budget or by the very substantial transit log fee (€430), which should reasonably include routine maintenance and replacement of worn equipment.
We fully understand that customers should pay for damage they actually cause. However, charging guests for the failure of equipment that simply reaches the end of its service life is, in our view, unfair and inconsistent with good customer service.
Unfortunately, this experience left us with the impression that the company transfers normal operating and maintenance costs onto its customers. For this reason, we cannot recommend Helm Yachting.
翻译：我们对Helm Yachting在包船期间处理设备故障的方式感到失望。
锚机遥控器停止工作，这似乎是长期使用后的正常磨损。没有任何证据表明损坏是由我们的船员造成的，我们也不知道我们有任何可能导致此故障的行为或疏忽。
尽管如此，我们还是被收取了更换费用。我们认为，此类设备故障应由公司的维护预算或数额巨大的过境费（430欧元）承担，该费用理应包含日常维护和磨损设备的更换。
我们完全理解客户应该为他们实际造成的损坏买单。但是，向客人收取设备因达到使用寿命而发生的故障费用，在我们看来是不公平的，也与良好的客户服务理念不符。
不幸的是，这次经历让我们觉得该公司将正常的运营和维护成本转嫁给了客户。因此，我们不推荐Helm Yachting。
锚机遥控器停止工作，这似乎是长期使用后的正常磨损。没有任何证据表明损坏是由我们的船员造成的，我们也不知道我们有任何可能导致此故障的行为或疏忽。
尽管如此，我们还是被收取了更换费用。我们认为，此类设备故障应由公司的维护预算或数额巨大的过境费（430欧元）承担，该费用理应包含日常维护和磨损设备的更换。
我们完全理解客户应该为他们实际造成的损坏买单。但是，向客人收取设备因达到使用寿命而发生的故障费用，在我们看来是不公平的，也与良好的客户服务理念不符。
不幸的是，这次经历让我们觉得该公司将正常的运营和维护成本转嫁给了客户。因此，我们不推荐Helm Yachting。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
