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Unfortunately, the service overshadowed the experience
Kloovenburg Wine and Olive Estate的点评
点评：We recently visited Kloovenburg Wine & Olive Estate and unfortunately, based on our experience, I would not return.
We did the wine and olive pairing, which was actually quite enjoyable. The problem was not the product – it was the service and the attitude we experienced from the staff.
From the start, we did not feel particularly welcome. The service came across as indifferent and, at times, almost as though our business did not really matter. In fact, it is difficult to complain about poor service when there was hardly any service at all.
One of the staff members assisting us also had extremely long nails, which I personally found inappropriate from a hygiene point of view when working around food products.
I was actually interested in purchasing additional liquor for my business and asked whether businesses holding a liquor licence qualify for trade or better pricing. Instead of receiving a professional answer, the gentleman behind the counter laughed at my question. That was the point where I decided I would rather spend my money elsewhere.
With Pieter-Steph du Toit being associated with Kloovenburg, I expected a very different experience. He comes across publicly as such a humble and grounded person, which made the attitude we encountered even more disappointing.
The wine and olive pairing itself was good, but unfortunately good products alone do not create a good customer experience. Hospitality, friendliness and making customers feel valued are just as important.
Sadly, Kloovenburg’s products will not be finding their way into my business after this experience.
We did the wine and olive pairing, which was actually quite enjoyable. The problem was not the product – it was the service and the attitude we experienced from the staff.
From the start, we did not feel particularly welcome. The service came across as indifferent and, at times, almost as though our business did not really matter. In fact, it is difficult to complain about poor service when there was hardly any service at all.
One of the staff members assisting us also had extremely long nails, which I personally found inappropriate from a hygiene point of view when working around food products.
I was actually interested in purchasing additional liquor for my business and asked whether businesses holding a liquor licence qualify for trade or better pricing. Instead of receiving a professional answer, the gentleman behind the counter laughed at my question. That was the point where I decided I would rather spend my money elsewhere.
With Pieter-Steph du Toit being associated with Kloovenburg, I expected a very different experience. He comes across publicly as such a humble and grounded person, which made the attitude we encountered even more disappointing.
The wine and olive pairing itself was good, but unfortunately good products alone do not create a good customer experience. Hospitality, friendliness and making customers feel valued are just as important.
Sadly, Kloovenburg’s products will not be finding their way into my business after this experience.
翻译：我们最近参观了Kloovenburg葡萄酒与橄榄庄园，但很遗憾，根据我们的体验，我们不会再光顾了。
我们体验了葡萄酒与橄榄配对活动，其实这一环节相当有趣。问题并不出在产品上——而是员工的服务态度与为人处事的方式。
从一开始，我们就感觉并未受到热情接待。他们的服务显得漠不关心，有时甚至给人一种我们的光顾其实无关紧要的感觉。事实上……服务几乎不存在，因此也很难抱怨服务质量差。
协助我们的其中一名员工留着非常长的指甲，从食品卫生的角度来讲，我觉得这样是不合适的。
实际上，我有意为我的企业购买更多酒类。于是我询问持有酒类销售许可证的企业能否享受批发价或更优惠的定价。然而我并未得到专业的答复。柜台后的那位先生对我的提问报以嘲笑。就在那时，我决定还是把钱花在别处吧。
由于皮特-斯特凡·杜托伊特与克卢文堡有关联，我原以为会获得截然不同的体验。他在公众面前表现得极为谦逊踏实，正因如此，我们所遇到的服务态度才显得更加令人失望。
葡萄酒与橄榄的搭配本身不错，但遗憾的是，仅凭优质的产品并无法造就良好的顾客体验。待客之道才是关键。友善的态度以及让顾客感到受重视，同样至关重要。
遗憾的是，经历了这次事情后，我的店铺今后不会再选用Kloovenburg的产品了。
我们体验了葡萄酒与橄榄配对活动，其实这一环节相当有趣。问题并不出在产品上——而是员工的服务态度与为人处事的方式。
从一开始，我们就感觉并未受到热情接待。他们的服务显得漠不关心，有时甚至给人一种我们的光顾其实无关紧要的感觉。事实上……服务几乎不存在，因此也很难抱怨服务质量差。
协助我们的其中一名员工留着非常长的指甲，从食品卫生的角度来讲，我觉得这样是不合适的。
实际上，我有意为我的企业购买更多酒类。于是我询问持有酒类销售许可证的企业能否享受批发价或更优惠的定价。然而我并未得到专业的答复。柜台后的那位先生对我的提问报以嘲笑。就在那时，我决定还是把钱花在别处吧。
由于皮特-斯特凡·杜托伊特与克卢文堡有关联，我原以为会获得截然不同的体验。他在公众面前表现得极为谦逊踏实，正因如此，我们所遇到的服务态度才显得更加令人失望。
葡萄酒与橄榄的搭配本身不错，但遗憾的是，仅凭优质的产品并无法造就良好的顾客体验。待客之道才是关键。友善的态度以及让顾客感到受重视，同样至关重要。
遗憾的是，经历了这次事情后，我的店铺今后不会再选用Kloovenburg的产品了。
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