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Pol M
Unwelcoming experience for non-French speakers and disappointing customer service
Duocéan的点评
点评：Unwelcoming experience for non-French speakers and disappointing customer service
Overall Assessment:
Extremely poor customer experience and discriminatory treatment toward non-French speaking guests.
Arrival & Customer Care:
I paid €130 for the "Mise à l'eau" activity. The day of the activity I called I for directions since I couldn't find the place, the woman on the phone answered with immediate hostility regarding potential cancelattion of the activity. Upon being guided and arrived, just 5 minutes late, the instructor literally scremed I was late. He refused to let me join the group briefing and instead handed me a video briefing in English without even greeting me. For the remainder of the trip, he completely ignored me.
Language Barrier & Exclusion:
Despite offering an English video for safety, all in-water instructions and educational commentary about the whales were given strictly in French. The instructor made zero effort to translate or include non-French speakers. The situation was so visibly uncomfortable that another guest kindly stepped in to translate for me out of sympathy.
Media Policy Inconsistencies:
While I respect that in-water recording is not permitted per their website policy, their handling of media is frustrating:
• They refuse to share any footage taken by their staff with guests, saving it exclusively for their own social media promotions. So you won't have on your phone a memory of such an amazing encounter. IF YOU LIKE TO CREATE CONTENT, DO NOT BOOK THIS ACTIVITY.
• I asked if aerial recording with my drone was allowed; I was denied, yet their official Instagram page regularly features drone footage of whales.
Conclusion:
I strongly advise international or non-French-speaking tourists to look elsewhere for a welcoming whale and dolphin experience.
Overall Assessment:
Extremely poor customer experience and discriminatory treatment toward non-French speaking guests.
Arrival & Customer Care:
I paid €130 for the "Mise à l'eau" activity. The day of the activity I called I for directions since I couldn't find the place, the woman on the phone answered with immediate hostility regarding potential cancelattion of the activity. Upon being guided and arrived, just 5 minutes late, the instructor literally scremed I was late. He refused to let me join the group briefing and instead handed me a video briefing in English without even greeting me. For the remainder of the trip, he completely ignored me.
Language Barrier & Exclusion:
Despite offering an English video for safety, all in-water instructions and educational commentary about the whales were given strictly in French. The instructor made zero effort to translate or include non-French speakers. The situation was so visibly uncomfortable that another guest kindly stepped in to translate for me out of sympathy.
Media Policy Inconsistencies:
While I respect that in-water recording is not permitted per their website policy, their handling of media is frustrating:
• They refuse to share any footage taken by their staff with guests, saving it exclusively for their own social media promotions. So you won't have on your phone a memory of such an amazing encounter. IF YOU LIKE TO CREATE CONTENT, DO NOT BOOK THIS ACTIVITY.
• I asked if aerial recording with my drone was allowed; I was denied, yet their official Instagram page regularly features drone footage of whales.
Conclusion:
I strongly advise international or non-French-speaking tourists to look elsewhere for a welcoming whale and dolphin experience.
翻译：对不会法语的游客而言体验极差，客户服务也令人失望
总体评价：
顾客体验极差，且对不会法语的客人存在歧视性对待。
抵达与客户服务：
我支付了130欧元用于参加“入水体验”活动。活动当天，由于找不到地点，我打电话询问路线。电话那头的女性立刻以充满敌意的语气提及活动可能被取消的事。在得到指引并抵达现场后……只迟到了5分钟，教练就大声斥责我迟到。他拒绝让我参加集体讲解环节，甚至连招呼都没打，就递给我一段英文版的视频介绍。在接下来的行程中，他完全对我视而不见。
语言障碍与排挤：
虽然提供了英文版的安全说明视频，但所有水下指导以及关于鲸鱼的相关讲解全部只用法语进行。这位教练完全没有试图翻译，也丝毫没有顾及不会法语的游客。当时的情况明显令我十分尴尬，于是另一位客人出于同情，好心地主动帮我翻译。
媒体政策的不一致之处：
虽然我理解其网站政策中明确规定禁止水下录制，但他们在媒体处理方面的做法实在令人沮丧：
• 他们拒绝向客人分享员工拍摄的任何视频片段，这些素材仅被用于他们自己的社交媒体宣传。因此，你无法在手机里留下这次难忘经历的记录。如果您喜欢创作内容，请切勿预订此活动。
• 我曾询问是否可以使用无人机进行航拍，但遭到拒绝；然而他们的官方Instagram页面上却经常发布用无人机拍摄的鲸鱼视频。
总结：
我强烈建议外国游客或不懂法语的游客另寻其他地方，以获得愉快的赏鲸体验。
总体评价：
顾客体验极差，且对不会法语的客人存在歧视性对待。
抵达与客户服务：
我支付了130欧元用于参加“入水体验”活动。活动当天，由于找不到地点，我打电话询问路线。电话那头的女性立刻以充满敌意的语气提及活动可能被取消的事。在得到指引并抵达现场后……只迟到了5分钟，教练就大声斥责我迟到。他拒绝让我参加集体讲解环节，甚至连招呼都没打，就递给我一段英文版的视频介绍。在接下来的行程中，他完全对我视而不见。
语言障碍与排挤：
虽然提供了英文版的安全说明视频，但所有水下指导以及关于鲸鱼的相关讲解全部只用法语进行。这位教练完全没有试图翻译，也丝毫没有顾及不会法语的游客。当时的情况明显令我十分尴尬，于是另一位客人出于同情，好心地主动帮我翻译。
媒体政策的不一致之处：
虽然我理解其网站政策中明确规定禁止水下录制，但他们在媒体处理方面的做法实在令人沮丧：
• 他们拒绝向客人分享员工拍摄的任何视频片段，这些素材仅被用于他们自己的社交媒体宣传。因此，你无法在手机里留下这次难忘经历的记录。如果您喜欢创作内容，请切勿预订此活动。
• 我曾询问是否可以使用无人机进行航拍，但遭到拒绝；然而他们的官方Instagram页面上却经常发布用无人机拍摄的鲸鱼视频。
总结：
我强烈建议外国游客或不懂法语的游客另寻其他地方，以获得愉快的赏鲸体验。
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