点评:I wanted to share some feedback regarding our recent kayak rental. First, I want to say that your staff was incredibly friendly and helpful, and I truly appreciated their customer service. They did offer my son in law a free shirt. Unfortunately, the condition of the kayaks significantly impacted our trip. Me, my daughter, and son in law grew up kayaking in Giles County and have been on the river for more than 20 years. During all that time, we had ever flipped a kayak or had to stop every 45 minutes to empty water from the hull. While we were on the river, it became apparent that our kayaks were taking on water. We also noticed what appeared to be previous repair attempts on the bottoms of the kayaks, but they were evidently still leaking. Having to repeatedly stop to drain the kayaks not only interrupted the trip but also created an unsafe and frustrating experience. Because we’ve never encountered this situation before, we were not prepared for our kayaks to flip and did not secure our personal belongings. As a result, we lost alot of personal belongings. My hope is simply that the kayaks will be thoroughly inspected and properly repaired or replaced so future customers can enjoy a safe and pleasant Giles county experience without encountering the same thing I did.
翻译:我想分享一些关于我们最近皮划艇租赁体验的反馈。首先,我想说你们的工作人员极其友善且乐于助人,我真心欣赏他们的客户服务。他们还送了我女婿一件免费的T恤。可惜的是,皮划艇的状况严重影响了我们的行程体验。我、我的女儿以及女婿都是在吉尔斯县学会划皮划艇的,我们从事这项运动至今已有20多年了。在这些年里……我们以前从未遇到过皮划艇翻船的情况,也从未需要每隔45分钟就停下来把船内的水排出来。然而在河上航行时,我们发现皮划艇开始进水了。我们还注意到皮划艇底部似乎有过修补的痕迹,但显然还是存在漏水现象。不得不频繁停下来排水,这不仅打断了行程,还让整个体验变得既不安全又令人沮丧。由于我们以前从未遇到过这种情况,我们没料到皮划艇会翻船,因此也没有把个人物品固定好。结果,我们丢失了很多个人物品。我只希望这些皮划艇能经过彻底检查,并得到妥善维修或更换,这样今后的游客就能在贾尔斯县拥有安全又愉快的体验,而不会遭遇和我一样的情况。