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xavieramb
Terrible experience, too busy, not enough staff
Adventure Kidz的点评
点评：I can’t find anywhere in their website to send this directly:
We visited on Friday 4th September, 2 4 year olds and 2 adults. There was one member of staff working and she was run ragged. We went at 12.30 and it was rammed in there. She was having to do the tills at the entrance/allow people in as well as the cafe part. Considering people are not allowed to take their own food, you can’t expect people to queue for 30 mins plus. I had been queueing for 15 mins, got to the front of the queue, then had to wait while she let people in at the entrance, I then had to wait another 20 mins while more people kept arriving. All of the tables were a mess because she wasn’t able to clean anything. There was someone also working in the kitchen apparently. They then had to close the kitchen so people couldn’t get food. I feel sorry for the member of staff working on her own, doing her best, she was clearly stressed with the situation and was keeping calm, but it was not a good working environment. I also don’t think it was safe for her to be working on her own when it was so busy in there. There were some problems with older children which she had to deal with, with no one else there for support. She did a good job, but it was not safe for her. There is a booking system for a reason, I know people can’t predict when it is going to be busy, but if you only have one member of staff, you need to have less booking slots available. It was the last day of the school holidays for many, so it was always going to be quite busy! You also need to allow people to bring their own food and drink if you haven’t got the staff for people to be able to buy food and drink, especially because there are young children running around and their parents aren’t even allowed to bring water! At least provide free jugs of water, rather than expecting parents to try and queue up for ages to pay for a jug of tap water. It’s dangerous for children and it was a dangerous working situation for the one lady who was working out the front on her own. I will continue to try and find a way to contact the company, but hopefully will get feedback from here.
We visited on Friday 4th September, 2 4 year olds and 2 adults. There was one member of staff working and she was run ragged. We went at 12.30 and it was rammed in there. She was having to do the tills at the entrance/allow people in as well as the cafe part. Considering people are not allowed to take their own food, you can’t expect people to queue for 30 mins plus. I had been queueing for 15 mins, got to the front of the queue, then had to wait while she let people in at the entrance, I then had to wait another 20 mins while more people kept arriving. All of the tables were a mess because she wasn’t able to clean anything. There was someone also working in the kitchen apparently. They then had to close the kitchen so people couldn’t get food. I feel sorry for the member of staff working on her own, doing her best, she was clearly stressed with the situation and was keeping calm, but it was not a good working environment. I also don’t think it was safe for her to be working on her own when it was so busy in there. There were some problems with older children which she had to deal with, with no one else there for support. She did a good job, but it was not safe for her. There is a booking system for a reason, I know people can’t predict when it is going to be busy, but if you only have one member of staff, you need to have less booking slots available. It was the last day of the school holidays for many, so it was always going to be quite busy! You also need to allow people to bring their own food and drink if you haven’t got the staff for people to be able to buy food and drink, especially because there are young children running around and their parents aren’t even allowed to bring water! At least provide free jugs of water, rather than expecting parents to try and queue up for ages to pay for a jug of tap water. It’s dangerous for children and it was a dangerous working situation for the one lady who was working out the front on her own. I will continue to try and find a way to contact the company, but hopefully will get feedback from here.
翻译：我在他们的网站上找不到任何可以直接提交此反馈的渠道：
我们于9月4日星期五前往，同行的是两个4岁的孩子和两个大人。当时只有一名工作人员在岗，忙得不可开交。我们12点半到的，店里挤得水泄不通。她既要负责入口处的收银和放行，还要打理咖啡馆的业务。鉴于这里不允许顾客自带食物，总不能指望大家愿意排上30多分钟的队吧。我当时已经排了15分钟队，终于轮到了……接着我不得不等待，因为她在入口处接待前来的人；之后又等了20分钟，因为还有更多人陆陆续续到来。所有的桌子都乱糟糟的，因为她根本没时间清理。显然还有一个人在厨房里工作。后来他们不得不关闭厨房，这样顾客就买不到食物了。我很同情那位独自工作的员工，她已经尽了最大努力，但显然被这种状况搞得压力很大，不过还是努力保持镇定。但那并不是一个良好的工作环境。我认为，在那样忙碌的情况下让她独自工作也不安全。她还要处理一些年纪较大的孩子带来的问题，而周围却没有其他人能给予支援。她做得不错，但对她来说工作环境并不安全。设置预约系统是有原因的，我知道人们无法预料什么时候会忙碌，但要是只有一名工作人员的话，就应该减少可预约的时段数量。对很多人来说，那天是学校假期的最后一天，所以现场肯定会非常热闹/拥挤！如果你们没有足够的工作人员来供应食品和饮料，那就应该允许人们自带食物和饮品。尤其是现场有很多小孩，可他们的父母甚至连水都不能带进去！至少应该提供免费的水壶供水，而不应指望家长们排上长队去花钱购买一瓶自来水。这对孩子们来说很危险，而对于那位独自在前台工作的女士而言，工作环境也十分危险。我会继续设法联系这家公司，希望能从这里得到回复。
我们于9月4日星期五前往，同行的是两个4岁的孩子和两个大人。当时只有一名工作人员在岗，忙得不可开交。我们12点半到的，店里挤得水泄不通。她既要负责入口处的收银和放行，还要打理咖啡馆的业务。鉴于这里不允许顾客自带食物，总不能指望大家愿意排上30多分钟的队吧。我当时已经排了15分钟队，终于轮到了……接着我不得不等待，因为她在入口处接待前来的人；之后又等了20分钟，因为还有更多人陆陆续续到来。所有的桌子都乱糟糟的，因为她根本没时间清理。显然还有一个人在厨房里工作。后来他们不得不关闭厨房，这样顾客就买不到食物了。我很同情那位独自工作的员工，她已经尽了最大努力，但显然被这种状况搞得压力很大，不过还是努力保持镇定。但那并不是一个良好的工作环境。我认为，在那样忙碌的情况下让她独自工作也不安全。她还要处理一些年纪较大的孩子带来的问题，而周围却没有其他人能给予支援。她做得不错，但对她来说工作环境并不安全。设置预约系统是有原因的，我知道人们无法预料什么时候会忙碌，但要是只有一名工作人员的话，就应该减少可预约的时段数量。对很多人来说，那天是学校假期的最后一天，所以现场肯定会非常热闹/拥挤！如果你们没有足够的工作人员来供应食品和饮料，那就应该允许人们自带食物和饮品。尤其是现场有很多小孩，可他们的父母甚至连水都不能带进去！至少应该提供免费的水壶供水，而不应指望家长们排上长队去花钱购买一瓶自来水。这对孩子们来说很危险，而对于那位独自在前台工作的女士而言，工作环境也十分危险。我会继续设法联系这家公司，希望能从这里得到回复。
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