下载App
资质规则
旅行
账户
Tour5520257****
TOLD TO LEAVE OUR SITE FOR TREE CUTTING THEN LIED TO ABOUT REFUND!
General Butler State Resort Park的点评
点评：Our 1st a.m there 8/27/26 Thurs. about 9:50am we were told to leave our campsite #32 because there was a dead tree behind our RV & he was going to cut it down. We said we could be gone in 1 hr. We purposely stayed away until 4:45pm only to come back & the dead tree hadn't been touched. The gate guard apologized & said they'd been trying to get him to cut that tree down for months. The next day, we were stopped at the gate & the senior grey haired supervisor told us how chainsaw guy should have checked with her 1st. She said she wanted to give us a 1 night refund for the inconvenience. (We hadn't asked for any compensation or complained.) We thanked her. Next day we stopped at the gate again as the senior supervisor was in there at the desk. I asked her if she needed my credit card for the refund & she said "Oh no, I'll do it right now" as she was sitting at the computer. It's been over a week & no refund. Was that her idea of a joke? Filled out the contact form for the park. Waiting to hear back. We live in Kentucky and have gone to that park before. Probably not going back unless this is rectified. Horrible way to treat your customers!
翻译：26年8月27日星期四上午9点50分左右，我们接到通知要求离开32号营地，原因是我们的房车后面有一棵枯死的树，工作人员要把它砍掉。我们说我们可以在一小时内离开。我们特意等到下午4点45分才返回，结果发现那棵枯树仍完好无损。门卫道了歉，并说他们几个月来一直试图安排人把那棵树砍掉。第二天……我们在大门口被拦下，那位头发花白的资深主管告诉我们，那个使用电锯的工人本应先征求她的同意。她说为了补偿给我们带来的不便，愿意退还我们一晚的住宿费用。（其实我们并未要求任何补偿，也没有抱怨。）我们向她表示了感谢。第二天，我们再次来到大门口，那位资深主管仍在前台。我问她是否需要我的信用卡信息来办理退款，她坐着电脑前回答道：“哦，不用了，我现在就处理。”已经过去一周多了，但仍未收到退款。这是她认为的“玩笑”吗？我已经填写了该公园的联系表单，正在等待回复。我们住在肯塔基州，以前也去过那个公园。除非问题得到解决，否则我们大概不会再去了。这种对待顾客的方式真是糟糕透顶！
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
