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Lucy B
Not worth the aggravation
Hangar 5 Trampoline Park & Soft Play Centre的点评
点评：The trampoline park itself is excellent and our toddler enjoyed it, which makes it even more disappointing to leave this review.
Our experience was let down by confusing pricing, poor communication and inflexible customer service. We were unable to access the cheaper online offers despite attempting to book, paid significantly more as walk-in customers (£50+ for 2 adults + 2 year old for less than 1 hr!!) had to repeat parts of the check-in process, and lost session time as a result and kicked out the session early.
The most disappointing aspect was how concerns were handled both during and after our visit. While explanations were provided, we felt our feedback was largely dismissed rather than acknowledged. A member of staff also spoke abruptly to our young child, which upset him.
The facility is great, but customer experience extends beyond the equipment itself. Unfortunately, between the pricing confusion, communication issues and response to our concerns, we did not feel the visit represented good value for money.
Following the owner’s response to our feedback it was rude and did not take accountability. Next time I’d travel further for a different trampoline park.
Our experience was let down by confusing pricing, poor communication and inflexible customer service. We were unable to access the cheaper online offers despite attempting to book, paid significantly more as walk-in customers (£50+ for 2 adults + 2 year old for less than 1 hr!!) had to repeat parts of the check-in process, and lost session time as a result and kicked out the session early.
The most disappointing aspect was how concerns were handled both during and after our visit. While explanations were provided, we felt our feedback was largely dismissed rather than acknowledged. A member of staff also spoke abruptly to our young child, which upset him.
The facility is great, but customer experience extends beyond the equipment itself. Unfortunately, between the pricing confusion, communication issues and response to our concerns, we did not feel the visit represented good value for money.
Following the owner’s response to our feedback it was rude and did not take accountability. Next time I’d travel further for a different trampoline park.
翻译：蹦床公园本身很棒，我们的孩子也玩得很开心，正因如此，我们才更加失望地写下这篇评论。
糟糕的定价、沟通不畅和不灵活的客服让我们的体验大打折扣。尽管我们尝试预订，却无法享受网上优惠，而且作为现场顾客，我们支付的费用也高得多（两个大人加一个两岁小孩，不到一小时就要50多英镑！！）。我们不得不重复办理部分登记手续，结果耽误了游玩时间，不得不提前离开。
最令人失望的是，无论是在游玩期间还是之后，工作人员处理我们提出的问题的方式。虽然他们做出了解释，但我们感觉他们的反馈基本上被忽视了，而不是被认真对待。一位工作人员还对我们年幼的孩子说话很不客气，这让他很不高兴。
设施很棒，但顾客体验不仅仅取决于设备本身。遗憾的是，由于定价混乱、沟通不畅以及对我们问题的回应，我们觉得这次游玩并不物有所值。
老板对我们反馈的回应态度粗鲁，而且没有承担任何责任。下次我会去更远的地方，去另一个蹦床公园。
糟糕的定价、沟通不畅和不灵活的客服让我们的体验大打折扣。尽管我们尝试预订，却无法享受网上优惠，而且作为现场顾客，我们支付的费用也高得多（两个大人加一个两岁小孩，不到一小时就要50多英镑！！）。我们不得不重复办理部分登记手续，结果耽误了游玩时间，不得不提前离开。
最令人失望的是，无论是在游玩期间还是之后，工作人员处理我们提出的问题的方式。虽然他们做出了解释，但我们感觉他们的反馈基本上被忽视了，而不是被认真对待。一位工作人员还对我们年幼的孩子说话很不客气，这让他很不高兴。
设施很棒，但顾客体验不仅仅取决于设备本身。遗憾的是，由于定价混乱、沟通不畅以及对我们问题的回应，我们觉得这次游玩并不物有所值。
老板对我们反馈的回应态度粗鲁，而且没有承担任何责任。下次我会去更远的地方，去另一个蹦床公园。
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