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Jordan S
1
Cinemark cares not for its Patrons
Cinemark Seven Bridges and IMAX的点评
点评：Got back late last from driving two hours both ways to an 10:40pm IMAX 70mm screening of The Odyssey that got canceled due to a fuse being blown two days prior, so with no warning crowds of people showed up to this screening, and we’re met with robotic impersonal crisis management, where we got, “yeah sorry a fuse blew a couple days ago so we refunded you and you’re free to see another movie” then when I had more questions about if they would reschedule the screening as it took days and hours sitting on the computer refreshing to get the seats to this Specific screening, I bought MORE THAN A MONTH AGO, the girl just walked away from me to the next people, and served them the same scripted response.
I have three kids I have work my wife works. I get little to no time to myself, I drove all that way, as this is the only screen in Illinois showing it than this format. And I repeat THEY EMAILED THE CANCELLATION 20 MINUTES BEFORE THE SCHEDULED START OF THE FILM!
The way this theater handled this situation was totally unprofessional and quite frankly devastating, there was no solution given in my opinion, this theater didn’t cover the gas the time the babysitters the tolls, so being met with a simple, “yeah sorry about that. You can see another movie and sorry the rest of our showings of this are sold out.”
They have sold out showings for this movie multiple times a day, it makes money. The staff told me that it’s been running fine up until the past two days, I just feel like something as much of a hot commodity as this place needs to have spare parts for their equipment.
This was my first experience at this theater and once I get what is rightfully owed to me, which is a decent experience at least, I am never going here again unfortunately I’m stuck because they credited my account instead of putting the refund back on my card and told me I had to go through customer service over the phone to fix that too so the rude ticket kid couldn’t help me with that either.
So yeah not good Cinemark. Not good at all.
Don’t go here.
I have three kids I have work my wife works. I get little to no time to myself, I drove all that way, as this is the only screen in Illinois showing it than this format. And I repeat THEY EMAILED THE CANCELLATION 20 MINUTES BEFORE THE SCHEDULED START OF THE FILM!
The way this theater handled this situation was totally unprofessional and quite frankly devastating, there was no solution given in my opinion, this theater didn’t cover the gas the time the babysitters the tolls, so being met with a simple, “yeah sorry about that. You can see another movie and sorry the rest of our showings of this are sold out.”
They have sold out showings for this movie multiple times a day, it makes money. The staff told me that it’s been running fine up until the past two days, I just feel like something as much of a hot commodity as this place needs to have spare parts for their equipment.
This was my first experience at this theater and once I get what is rightfully owed to me, which is a decent experience at least, I am never going here again unfortunately I’m stuck because they credited my account instead of putting the refund back on my card and told me I had to go through customer service over the phone to fix that too so the rude ticket kid couldn’t help me with that either.
So yeah not good Cinemark. Not good at all.
Don’t go here.
翻译：昨晚很晚才回来。我开车往返两小时，只为观看晚上10点40分在IMAX厅放映的《奥德赛》70毫米版本，结果这场放映因两天前保险丝烧坏而被取消了。尽管毫无预先通知，还是有大量观众涌来。面对这种情况，影院的危机处理措施冰冷而无人情味，我们遭遇了……“是的，很抱歉，几天前保险丝烧坏了，所以我们给您退款了，您可以去看别的电影。”后来，由于我花了好几天、好几个小时不停地刷新网页才抢到这场电影的座位——这还是在一个多月前就买好的票——于是我又询问他们是否能重新安排这场放映。结果那个女孩直接从我身边走开去接待下一个人，还对他们说了同样事先准备好的回复。
我有三个孩子，我要工作，我妻子也要工作。我几乎没有任何属于自己的时间。我驱车千里而来，因为这是伊利诺伊州唯一一家以这种格式放映该影片的影院。我再重申一遍：他们在影片预定开始放映前20分钟才发邮件通知我们取消！
这家影院处理此事的方式完全不专业，坦率地说简直是一场灾难。在我看来，他们根本没有给出任何解决方案。这家影院甚至没有报销我的油费、保姆费用以及过路费。最后得到的回应却只是一句：“嗯，很抱歉。”“您可以观看另一部电影，很抱歉，这部电影的其余场次均已售罄。”
这部电影的场次每天都会多次售罄，确实能带来收益。工作人员告诉我，直到最近两天之前一切都运转正常。我只是觉得，像这家影院这样人气旺盛的场所，理应为设备准备些备用零件。
这是我第一次来这家影院，等我拿到理应得到的服务之后——至少也得是一次像样的观影体验才行。很遗憾，我再也不会来这里了。我现在陷入僵局：他们把退款金额计入了我的账户，却没有退回到我的信用卡上。他们还告诉我必须打电话给客服才能解决这个问题，可那个态度恶劣的客服同样帮不了我。
所以说，Cinemark做得真糟糕，糟糕透顶。
千万别来这里。
我有三个孩子，我要工作，我妻子也要工作。我几乎没有任何属于自己的时间。我驱车千里而来，因为这是伊利诺伊州唯一一家以这种格式放映该影片的影院。我再重申一遍：他们在影片预定开始放映前20分钟才发邮件通知我们取消！
这家影院处理此事的方式完全不专业，坦率地说简直是一场灾难。在我看来，他们根本没有给出任何解决方案。这家影院甚至没有报销我的油费、保姆费用以及过路费。最后得到的回应却只是一句：“嗯，很抱歉。”“您可以观看另一部电影，很抱歉，这部电影的其余场次均已售罄。”
这部电影的场次每天都会多次售罄，确实能带来收益。工作人员告诉我，直到最近两天之前一切都运转正常。我只是觉得，像这家影院这样人气旺盛的场所，理应为设备准备些备用零件。
这是我第一次来这家影院，等我拿到理应得到的服务之后——至少也得是一次像样的观影体验才行。很遗憾，我再也不会来这里了。我现在陷入僵局：他们把退款金额计入了我的账户，却没有退回到我的信用卡上。他们还告诉我必须打电话给客服才能解决这个问题，可那个态度恶劣的客服同样帮不了我。
所以说，Cinemark做得真糟糕，糟糕透顶。
千万别来这里。
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