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darka339
Transfer cancelled, insulting behaviour and zero professionalism
Marsala Shuttle的点评
点评：I had an extremely negative experience with Gaspare / Marsala Shuttle and strongly advise avoiding this company.
We booked a night transfer from Palermo to Marsala on the recommendation of UCPA. Everything was confirmed in advance. At first, Gaspare sent me a link asking me to pay the full amount of €200 online, but I clearly told him I would prefer to pay only around 30% as a deposit and the remaining balance on arrival – which is a completely normal and reasonable request when booking a transfer. Instead of simply sending a new link for a 30% deposit like any professional would, his replied with an absurd reaction that was totally out of proportion and not at all in line with standard, serious business practices.
When Volotea later announced a major delay due to the volcano, I informed him immediately, proposed a solution to avoid any extra waiting costs, and even suggested that the third passenger (not travelling with us) could still take the taxi alone and pay the full fare.
Instead of acting professionally, he then unilaterally cancelled the transfer and sent me insulting messages, calling me “not a serious person” and telling me never to contact his company again. In the same conversation, he literally wrote that he “doesn’t need recommendations from UCPA”, even though the booking came from them.
Given that he claims he doesn’t need UCPA’s recommendations, we have also reported his behaviour back to UCPA so they can stop sending customers to him and no one else has to go through the same situation.
I’m attaching screenshots of our WhatsApp conversation to my review so everyone can read his exact words and judge for themselves.
We booked a night transfer from Palermo to Marsala on the recommendation of UCPA. Everything was confirmed in advance. At first, Gaspare sent me a link asking me to pay the full amount of €200 online, but I clearly told him I would prefer to pay only around 30% as a deposit and the remaining balance on arrival – which is a completely normal and reasonable request when booking a transfer. Instead of simply sending a new link for a 30% deposit like any professional would, his replied with an absurd reaction that was totally out of proportion and not at all in line with standard, serious business practices.
When Volotea later announced a major delay due to the volcano, I informed him immediately, proposed a solution to avoid any extra waiting costs, and even suggested that the third passenger (not travelling with us) could still take the taxi alone and pay the full fare.
Instead of acting professionally, he then unilaterally cancelled the transfer and sent me insulting messages, calling me “not a serious person” and telling me never to contact his company again. In the same conversation, he literally wrote that he “doesn’t need recommendations from UCPA”, even though the booking came from them.
Given that he claims he doesn’t need UCPA’s recommendations, we have also reported his behaviour back to UCPA so they can stop sending customers to him and no one else has to go through the same situation.
I’m attaching screenshots of our WhatsApp conversation to my review so everyone can read his exact words and judge for themselves.
翻译：我与Gaspare/Marsala Shuttle的经历极其糟糕，强烈建议大家不要选择这家公司。
我们是在UCPA的推荐下预订了从巴勒莫到马萨拉的夜间接送服务。所有细节事先都已确认妥当。起初，Gaspare发给我一个链接，要求我在线支付200欧元的全额费用。但我明确告诉他，我希望只支付约30%作为定金，其余款项则在抵达时支付——这在预订接送服务时是完全正常且合理的要求。然而，他并没有像任何专业的服务人员那样发出一个只需支付30%定金的新链接，而是做出了极其荒谬的回应。这种反应完全不合常理，也完全不符合正规、严谨的商业惯例。
后来，Volotea宣布由于火山活动导致航班严重延误。我立刻通知了他，还提出了一个方案以避免产生任何额外的等待费用，甚至建议那位并未与我们同行的第三位乘客也可以单独乘坐出租车并支付全额车费。
然而，他非但没有专业地处理此事，反而单方面取消了接送服务，还给我发来侮辱性信息，称我“不是个正经人”，并命令我以后不要再联系他们的公司。在同一段对话中，他甚至直截了当地写道，他“不需要UCPA的推荐”。虽然预订是由他们发起的。
鉴于他声称自己不需要UCPA的推荐，我们也已将他的行为反馈给UCPA，这样他们就不会再把客户介绍给他，也就不会有人遭遇同样的情况了。
我在评论中附上了我们之间WhatsApp对话的截图，这样大家就能看到他的原话并自行判断了。
我们是在UCPA的推荐下预订了从巴勒莫到马萨拉的夜间接送服务。所有细节事先都已确认妥当。起初，Gaspare发给我一个链接，要求我在线支付200欧元的全额费用。但我明确告诉他，我希望只支付约30%作为定金，其余款项则在抵达时支付——这在预订接送服务时是完全正常且合理的要求。然而，他并没有像任何专业的服务人员那样发出一个只需支付30%定金的新链接，而是做出了极其荒谬的回应。这种反应完全不合常理，也完全不符合正规、严谨的商业惯例。
后来，Volotea宣布由于火山活动导致航班严重延误。我立刻通知了他，还提出了一个方案以避免产生任何额外的等待费用，甚至建议那位并未与我们同行的第三位乘客也可以单独乘坐出租车并支付全额车费。
然而，他非但没有专业地处理此事，反而单方面取消了接送服务，还给我发来侮辱性信息，称我“不是个正经人”，并命令我以后不要再联系他们的公司。在同一段对话中，他甚至直截了当地写道，他“不需要UCPA的推荐”。虽然预订是由他们发起的。
鉴于他声称自己不需要UCPA的推荐，我们也已将他的行为反馈给UCPA，这样他们就不会再把客户介绍给他，也就不会有人遭遇同样的情况了。
我在评论中附上了我们之间WhatsApp对话的截图，这样大家就能看到他的原话并自行判断了。
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