点评:We booked our tour with Ince Trail before traveling from Spain, expecting a reliable and professional service. Unfortunately, our experience turned into one of the most stressful parts of our trip.
We felt pressured about payment, and after the situation became complicated, we were left without the support we had expected. Being left stranded during our trip was incredibly upsetting, and only we know how difficult and stressful that situation was for us. Instead of helping us when we needed it most, we felt abandoned and disappointed.
We also lost a significant amount of money while not receiving the service we believed we had booked. The lack of communication, professionalism, and customer care made the entire experience even worse.
Travelers place a great deal of trust in a tour company, especially when booking from another country. Sadly, Ince Trail did not earn that trust in our case. Based on our personal experience, we would not recommend this company.
翻译:我们在西班牙出发前通过Ince Trail预订了行程,原本期待能享受到可靠专业的服务。然而,不幸的是,这次经历却成了我们旅途中最令人沮丧的部分之一。
我们感到付款压力很大,而且情况变得复杂后,我们得到的支持也完全被忽视了。旅途中被困在旅行社让我们非常沮丧,只有我们自己才知道当时有多么艰难和焦虑。在我们最需要帮助的时候,他们非但没有伸出援手,反而让我们感到被抛弃和失望。
我们不仅损失了一大笔钱,而且没有得到我们以为已经预订的服务。沟通不畅、缺乏专业精神和客户服务意识,让整个经历雪上加霜。
旅行者对旅行社寄予厚望,尤其是在国外预订行程时。遗憾的是,Ince Trail并没有赢得我们的信任。根据我们的亲身经历,我们不推荐这家公司。