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Promised a professional driver, experienced two accidents instead
Sri Lanka by Car的点评
点评：I used this company for a 3-day private car tour in Sri Lanka (Colombo → Polonnaruwa → Sigiriya → Hikkaduwa).
Unfortunately, during the trip, we experienced two separate traffic accidents while I was in the car.
The first incident happened during a dangerous overtaking/squeezing situation with an oncoming vehicle, resulting in the side mirror colliding and breaking. Shortly afterward, the vehicle was involved in another collision with a motorcycle while attempting a U-turn across traffic. The side of the car was significantly damaged.
Thankfully, nobody was seriously injured. However, the accidents caused significant stress, loss of time, and concern regarding the safety standards of the service.
What disappointed me further was the company’s response afterward. Despite repeated discussions, they focused mainly on the fact that the itinerary was completed and that no one was injured, rather than acknowledging that experiencing two accidents during a paid professional transportation service is itself a serious issue.
I was also told that refund expectations over such incidents may be a “cultural expectation” from Japanese customers, which I found inappropriate and unprofessional.
I appreciate some of the driver’s local recommendations during the trip, but overall I cannot recommend this company from a safety and customer service perspective.
I strongly encourage future travelers to carefully consider safety standards before booking.
Unfortunately, during the trip, we experienced two separate traffic accidents while I was in the car.
The first incident happened during a dangerous overtaking/squeezing situation with an oncoming vehicle, resulting in the side mirror colliding and breaking. Shortly afterward, the vehicle was involved in another collision with a motorcycle while attempting a U-turn across traffic. The side of the car was significantly damaged.
Thankfully, nobody was seriously injured. However, the accidents caused significant stress, loss of time, and concern regarding the safety standards of the service.
What disappointed me further was the company’s response afterward. Despite repeated discussions, they focused mainly on the fact that the itinerary was completed and that no one was injured, rather than acknowledging that experiencing two accidents during a paid professional transportation service is itself a serious issue.
I was also told that refund expectations over such incidents may be a “cultural expectation” from Japanese customers, which I found inappropriate and unprofessional.
I appreciate some of the driver’s local recommendations during the trip, but overall I cannot recommend this company from a safety and customer service perspective.
I strongly encourage future travelers to carefully consider safety standards before booking.
翻译：我租用了这家公司提供的斯里兰卡三日包车游（科伦坡→波隆纳鲁沃→锡吉里耶→希卡杜瓦）。
不幸的是，旅途中我乘坐的车辆发生了两起交通事故。
第一起事故发生在一次危险的超车/挤压事故中，与迎面而来的车辆发生碰撞，导致侧视镜损坏。不久之后，车辆在试图横穿马路掉头时与一辆摩托车相撞，车身侧面严重受损。
所幸无人重伤。然而，这些事故造成了巨大的压力、时间损失，也让我对这家公司的服务安全标准产生了担忧。
更令我失望的是该公司事后的反应。尽管我多次沟通，他们始终强调行程已完成且无人受伤，却丝毫没有意识到，在付费的专业交通服务中发生两起事故本身就是一个严重的问题。
我还被告知，对于此类事件，日本顾客可能出于“文化习俗”而期望获得退款，但我认为这既不恰当也不专业。
我感谢司机在旅途中提供的一些当地建议，但总体而言，从安全和客户服务的角度来看，我无法推荐这家公司。
我强烈建议未来的旅客在预订前仔细考虑安全标准。
不幸的是，旅途中我乘坐的车辆发生了两起交通事故。
第一起事故发生在一次危险的超车/挤压事故中，与迎面而来的车辆发生碰撞，导致侧视镜损坏。不久之后，车辆在试图横穿马路掉头时与一辆摩托车相撞，车身侧面严重受损。
所幸无人重伤。然而，这些事故造成了巨大的压力、时间损失，也让我对这家公司的服务安全标准产生了担忧。
更令我失望的是该公司事后的反应。尽管我多次沟通，他们始终强调行程已完成且无人受伤，却丝毫没有意识到，在付费的专业交通服务中发生两起事故本身就是一个严重的问题。
我还被告知，对于此类事件，日本顾客可能出于“文化习俗”而期望获得退款，但我认为这既不恰当也不专业。
我感谢司机在旅途中提供的一些当地建议，但总体而言，从安全和客户服务的角度来看，我无法推荐这家公司。
我强烈建议未来的旅客在预订前仔细考虑安全标准。
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