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praveen B
Pathetic
Pacific Mall的点评
点评：I had a very disappointing experience with the mall management at Pacific Mall, Dehradun. I went to the basement parking and politely asked a security guard whether smoking was allowed there. He clearly said no, so I immediately left without smoking.
A few moments later, the same guard reported that I was smoking, which was completely false. When I asked him why he made that allegation and requested his name several times, he refused to tell me. I only looked at his ID card to know his name and then left without creating any scene.
Later, the mall management asked me to pay a 2,000 fine, not for smoking, but because I had looked at the guard's ID card. I found this decision extremely unfair and one-sided. Instead of verifying the facts, they penalized me even though I had not violated the no-smoking rule.
I expected a fair investigation and professional handling of the situation, but I was left feeling harassed and disappointed. I hope the management improves its complaint-handling process and treats both visitors and staff fairly.
The management’s approach was unprofessional, biased, and completely unfair.
A few moments later, the same guard reported that I was smoking, which was completely false. When I asked him why he made that allegation and requested his name several times, he refused to tell me. I only looked at his ID card to know his name and then left without creating any scene.
Later, the mall management asked me to pay a 2,000 fine, not for smoking, but because I had looked at the guard's ID card. I found this decision extremely unfair and one-sided. Instead of verifying the facts, they penalized me even though I had not violated the no-smoking rule.
I expected a fair investigation and professional handling of the situation, but I was left feeling harassed and disappointed. I hope the management improves its complaint-handling process and treats both visitors and staff fairly.
The management’s approach was unprofessional, biased, and completely unfair.
翻译：我在德拉敦太平洋购物中心（Pacific Mall）的购物体验非常糟糕。我去了地下停车场，礼貌地询问一位保安那里是否允许吸烟。他明确表示不允许，所以我立即离开了，没有吸烟。
几分钟后，这位保安却举报我吸烟，这完全是无中生有。我问他为什么这样指控我，并多次要求他提供姓名，但他拒绝透露。我只看了看他的身份证才知道他的名字，然后就离开了，没有发生任何争执。
之后，购物中心管理层要求我支付2000卢比的罚款，不是因为我吸烟，而是因为我看了保安的身份证。我认为这个决定极其不公平，而且非常片面。他们没有核实事实，就对我进行处罚，尽管我并没有违反禁烟规定。
我原本期待的是公正的调查和专业的处理，但结果却让我感到受到了骚扰和失望。我希望管理层能够改进投诉处理流程，公平对待顾客和员工。
管理层的做法不专业、带有偏见且完全不公平。
几分钟后，这位保安却举报我吸烟，这完全是无中生有。我问他为什么这样指控我，并多次要求他提供姓名，但他拒绝透露。我只看了看他的身份证才知道他的名字，然后就离开了，没有发生任何争执。
之后，购物中心管理层要求我支付2000卢比的罚款，不是因为我吸烟，而是因为我看了保安的身份证。我认为这个决定极其不公平，而且非常片面。他们没有核实事实，就对我进行处罚，尽管我并没有违反禁烟规定。
我原本期待的是公正的调查和专业的处理，但结果却让我感到受到了骚扰和失望。我希望管理层能够改进投诉处理流程，公平对待顾客和员工。
管理层的做法不专业、带有偏见且完全不公平。
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