Worst Tasting Experience - Brecon Estate (帕索罗布尔斯) - Brecon Estate - 69条旅客点评与比价

Italianjenn

Worst Tasting Experience

Brecon Estate的点评

2026年08月07日发布于: 海外

点评：We had a reservation for Friday July 31st at 2:30pm. When we went inside the tasting room to check in the Manager seemed annoyed that our party of four was there. It was pretty busy. We waited a few minutes and was told the only place to sit was in a small room with a party of 13 already there. We were seated in that room in a high top table. It was so loud that we could not carry a conversation. When I saw the couch open up I went to the manager and asked him if we could sit at the couch. He said that's for reservation only. I said we do have reservation remember I just checked in with you. He said wait one minute. At the same time a party of four walked in with no reservation because I overheard them and the manager says no problem I have the couch open and he sat them there. So I went to the manager and I said I thought the couch was reserved for reservations and he just dismissed me. He then said if that room where we were in was too loud we go outside there is couch outside. I said you want us to be outside in over 100 degree weather and my sister has a heart condition. He said yes up to me. So my sister said let's just try outside because this room with the 13 people is very loud. So we told our server that we would be going outside and she said "This tasting room is not meant to have a lot of people inside" well don't you think you should maybe think about making extra room inside to accommodate when the weather is hot. When we were sitting outside the server actually forgot about us and was very sporadic with wine pouring. At one point my sister started to feel unwell and we had to cancel our last winery. We didn't even get to finish our tasting and they made us pay. I don't know how the wines tasted because we might have just tasted 1. The owners should really reteach the staff and the manager about hospitality. I will never again visit this winery. Plenty more wineries in Paso that will probably treat you better than this one. My sister said if we were sitting inside where it was cool then we would have gone to our final winery.

翻译：我们预定了7月31日星期五下午2点半的座位。当我们走进品酒室办理登记时，经理似乎对我们四个人前来感到不悦。当时店里相当热闹。我们等了几分钟后，被告知唯一能坐的地方是一个小房间，里面已经有一组13人的团体在座了。我们被安排在那个房间里的一张高脚桌旁就座。那里太吵了，我们根本无法交谈。当我看到沙发可以展开成座位时，便去找经理询问我们能否坐在沙发上。他说那个位置只供预订的客人使用。我说我们确实有预订啊，记得我刚在您这儿办理了入住手续。他说请稍等一分钟。就在那时，有一组四人团体没有预订就进来了；我无意中听到他们的对话，而经理则说没问题，沙发位空着，于是就让他们坐那里了。于是我去找经理，说我以为那个沙发位是预留给预订客人的，可他根本不理会我。接着他又说，如果我们所在的房间太吵的话可以到外面去，外面也有沙发座。我说：“您让我们在气温超过100度的情况下待在室外，可我妹妹有心脏病。”他回应说：“是的，决定权在您。”于是我妹妹提议：“咱们就试着去外面吧，因为这个房间里有13个人，实在太吵了。”我们便告知服务员我们要到室外去，她则说：“这个品酒室本来就不适合容纳这么多人。”哎，您不觉得在这种酷热天气下，你们应该考虑多腾些空间给客人吗？我们坐在外面时，服务员简直把我们给忘了，倒酒也断断续续、毫无规律可言。后来我妹妹开始感觉不舒服，我们不得不取消最后参观的那家酒庄的行程。我们甚至都没能完成品酒流程，但他们还是让我们付了钱。我根本不知道那些酒的味道如何，因为我们可能只品尝了一杯而已。酒庄老板真的应该重新培训一下员工和经理的待客之道。我再也不会光顾这家酒庄了。帕索罗布尔斯还有很多酒庄，它们很可能比这家酒庄待客更周到。我姐姐说，如果我们当时待在凉爽的室内，就会去参观最后一家酒庄了。

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