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Mike C
Campers be aware before booking!!! Very Disappointed!
Hidden Harbor Marina的点评
点评：We were very disappointed with how our reservation was handled.
We arrived at 2:00 p.m. to find that our reserved campsite was already occupied by a rental camper that management was aware of. Instead of having the issue resolved before our arrival, we were told by a very young staff that we could stay where we were parked.
The most frustrating part was the lack of communication. We didn’t hear anything from the owner until around 8:00 p.m.—six hours after we arrived. At that point, we were told we might have to move campsites, despite having a reservation and already setting up camp!
Mistakes can happen, but good customer service means communicating promptly and honoring reservations whenever possible. Waiting hours for an update and then being told we might need to relocate made for a very stressful start to our stay.
Plus campsite was not cleaned from other campers with trash on the grounds!!
Based on this experience, the campground’s reservation management and communication need significant improvement. I hope management takes steps to prevent this from happening to future guests.
We arrived at 2:00 p.m. to find that our reserved campsite was already occupied by a rental camper that management was aware of. Instead of having the issue resolved before our arrival, we were told by a very young staff that we could stay where we were parked.
The most frustrating part was the lack of communication. We didn’t hear anything from the owner until around 8:00 p.m.—six hours after we arrived. At that point, we were told we might have to move campsites, despite having a reservation and already setting up camp!
Mistakes can happen, but good customer service means communicating promptly and honoring reservations whenever possible. Waiting hours for an update and then being told we might need to relocate made for a very stressful start to our stay.
Plus campsite was not cleaned from other campers with trash on the grounds!!
Based on this experience, the campground’s reservation management and communication need significant improvement. I hope management takes steps to prevent this from happening to future guests.
翻译：我们对预订事宜的处理方式感到非常失望。
下午2点我们到达时，发现我们预订的露营地已经被一辆租赁露营车占用了，而管理层其实对此是知情的。他们并没有在我们到达前解决这个问题，反而由一位非常年轻的工作人员告诉我们，可以就留在原处过夜。
最令人沮丧的是沟通的缺失。直到晚上8点左右——也就是我们抵达六小时后，才收到业主的回复。此时……我们原本已经预订了露营地并且也搭好了帐篷，却被告知可能还得更换露营地！
失误在所难免，但优质的客户服务意味着及时沟通，并尽可能尊重客人的预订要求。我们等了好几个小时才得到回复，结果却得知可能必须换地方，这让我们的住宿开端极其紧张焦虑。
此外，露营地也没有清理干净，地上还有其他露营者留下的垃圾！！
基于这次经历，该露营地的预订管理与沟通服务亟需改进。希望管理人员能采取措施，避免类似情况再发生在今后的客人身上。
下午2点我们到达时，发现我们预订的露营地已经被一辆租赁露营车占用了，而管理层其实对此是知情的。他们并没有在我们到达前解决这个问题，反而由一位非常年轻的工作人员告诉我们，可以就留在原处过夜。
最令人沮丧的是沟通的缺失。直到晚上8点左右——也就是我们抵达六小时后，才收到业主的回复。此时……我们原本已经预订了露营地并且也搭好了帐篷，却被告知可能还得更换露营地！
失误在所难免，但优质的客户服务意味着及时沟通，并尽可能尊重客人的预订要求。我们等了好几个小时才得到回复，结果却得知可能必须换地方，这让我们的住宿开端极其紧张焦虑。
此外，露营地也没有清理干净，地上还有其他露营者留下的垃圾！！
基于这次经历，该露营地的预订管理与沟通服务亟需改进。希望管理人员能采取措施，避免类似情况再发生在今后的客人身上。
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