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Amarildo P
Paid premium prices for cattle-class treatment and manufactured delays
LeShuttle的点评
点评：Eurotunnel LeShuttle has completely abandoned customer service in favor of profit gouging. What is advertised as a fast, seamless 35-minute crossing turned into a miserable 3-hour delay before even boarding.
Why this service is unacceptable:
Artificial Scarcity: Rather than running shuttles at full capacity to meet clear demand, they run a skeleton timetable with fewer trains. Cutting operational costs while charging sky-high fares is pure corporate greed.
Terminal Gridlock: The terminal was reduced to a chaotic, overcrowded holding pen. Parking and facilities were pushed past breaking point with zero crowd management.
Non-Existent Communication: Staff provided no meaningful updates or accountability while hundreds of drivers and families sat stranded in their cars.
Insulting Compensation: Offering future discount travel vouchers after completely destroying travel plans is an insult.
Do not pay premium rates for a service that operates like a budget bottleneck. Save your money, your patience, and your time—take the ferry instead.
Why this service is unacceptable:
Artificial Scarcity: Rather than running shuttles at full capacity to meet clear demand, they run a skeleton timetable with fewer trains. Cutting operational costs while charging sky-high fares is pure corporate greed.
Terminal Gridlock: The terminal was reduced to a chaotic, overcrowded holding pen. Parking and facilities were pushed past breaking point with zero crowd management.
Non-Existent Communication: Staff provided no meaningful updates or accountability while hundreds of drivers and families sat stranded in their cars.
Insulting Compensation: Offering future discount travel vouchers after completely destroying travel plans is an insult.
Do not pay premium rates for a service that operates like a budget bottleneck. Save your money, your patience, and your time—take the ferry instead.
翻译：Eurotunnel LeShuttle已经完全抛弃了客户服务，转而一心只图牟利。原本宣传中所谓仅需35分钟、顺畅无阻的渡轮行程，实际上却导致乘客在登船前就遭遇了长达3小时的延误。
该服务为何不可接受：
人为制造稀缺现象：他们并未以满负荷运力来满足明显的市场需求，反而只安排了少量列车运行。这种在削减运营成本的同时收取天价费用的做法，纯粹就是企业贪婪的表现。机场陷入混乱：整个航站楼变成了混乱不堪、拥挤不堪的临时聚集地。停车场及各种设施已不堪重负，完全缺乏有效的人群管理措施。
沟通完全缺失：数百名司机和家属被困在车中，而工作人员却未提供任何有用的信息或说明。
敷衍了事的补偿措施：在彻底搅乱了旅客的出行计划后，只提供未来的交通优惠券作为补偿，这种做法简直是一种羞辱。切勿为一种效率低下、如同预算瓶颈般的服务支付高价。省下金钱、耐心与时间吧——改乘渡轮才是上策。
该服务为何不可接受：
人为制造稀缺现象：他们并未以满负荷运力来满足明显的市场需求，反而只安排了少量列车运行。这种在削减运营成本的同时收取天价费用的做法，纯粹就是企业贪婪的表现。机场陷入混乱：整个航站楼变成了混乱不堪、拥挤不堪的临时聚集地。停车场及各种设施已不堪重负，完全缺乏有效的人群管理措施。
沟通完全缺失：数百名司机和家属被困在车中，而工作人员却未提供任何有用的信息或说明。
敷衍了事的补偿措施：在彻底搅乱了旅客的出行计划后，只提供未来的交通优惠券作为补偿，这种做法简直是一种羞辱。切勿为一种效率低下、如同预算瓶颈般的服务支付高价。省下金钱、耐心与时间吧——改乘渡轮才是上策。
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