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Avoid — cancelled my order, kept my €215 and then ignored every email
JUSTBRAZIL的点评
点评：I would strongly caution anyone, particularly international customers, against ordering from JustBrazil's website.
I placed an order for €215 on 15 August 2026. On 19 August, JustBrazil contacted me to say that the item was unavailable and cancelled the order themselves. Their system subsequently marked the transaction as “refunded.”
It is now 29 September — more than six weeks later — and I have still not received a cent of my €215.
What makes this considerably worse is the complete lack of customer service or accountability. I have sent repeated emails requesting my money back. I gave them a clear final deadline. I then formally escalated the matter and copied the relevant Greek consumer protection authorities into the correspondence. JustBrazil has not even had the courtesy to respond.
To be clear: this is not a dispute about a return, the condition of an item or whether I qualify for a refund. JustBrazil cancelled an order because they could not supply the product, told me it had been refunded, and more than six weeks later still has my money.
This is exactly the type of experience that destroys confidence in cross-border shopping. Consumers need to know that when they purchase from a retailer in another country, basic commercial and consumer-protection obligations will be respected. Having to chase repeatedly, escalate to consumer authorities and consider a card dispute simply to recover money for goods the retailer never supplied is unacceptable.
I placed an order for €215 on 15 August 2026. On 19 August, JustBrazil contacted me to say that the item was unavailable and cancelled the order themselves. Their system subsequently marked the transaction as “refunded.”
It is now 29 September — more than six weeks later — and I have still not received a cent of my €215.
What makes this considerably worse is the complete lack of customer service or accountability. I have sent repeated emails requesting my money back. I gave them a clear final deadline. I then formally escalated the matter and copied the relevant Greek consumer protection authorities into the correspondence. JustBrazil has not even had the courtesy to respond.
To be clear: this is not a dispute about a return, the condition of an item or whether I qualify for a refund. JustBrazil cancelled an order because they could not supply the product, told me it had been refunded, and more than six weeks later still has my money.
This is exactly the type of experience that destroys confidence in cross-border shopping. Consumers need to know that when they purchase from a retailer in another country, basic commercial and consumer-protection obligations will be respected. Having to chase repeatedly, escalate to consumer authorities and consider a card dispute simply to recover money for goods the retailer never supplied is unacceptable.
翻译：我强烈劝告所有人，尤其是海外客户，切勿在JustBrazil的网站上下单。
我在2026年8月15日下了一笔215欧元的订单。8月19日，JustBrazil联系我，称该商品缺货并自行取消了订单。随后他们的系统也将该笔交易标记为“已退款”。
如今已是9月29日——六个多星期过去了——但我仍然没有收到那215欧元中的一分钱。更糟糕的是，他们完全没有提供任何客户服务，也毫无责任感可言。我多次发邮件要求退款，还设定了一个明确的最后期限。随后我正式将此事升级处理，并在邮件中抄送给了希腊相关的消费者保护机构。但JustBrazil甚至连回复的礼貌都没有。
需要说明的是：这并非关于退货、商品状况或我是否符合退款条件的争议。JustBrazil取消了一笔订单，理由是无法提供相应产品，还声称已为我退款。然而六周多过去了，我的钱仍被他们扣着。
这种经历恰恰会严重破坏消费者对跨境购物的信心。消费者理应知道，当他们从其他国家的商家处购物时，对方必须遵守基本的商业规范及消费者权益保护规定。可现在我却不得不反复催促……向消费者监管机构投诉，或者为了追回零售商未曾提供的商品的款项而发起信用卡争议，这种做法是不可接受的。
我在2026年8月15日下了一笔215欧元的订单。8月19日，JustBrazil联系我，称该商品缺货并自行取消了订单。随后他们的系统也将该笔交易标记为“已退款”。
如今已是9月29日——六个多星期过去了——但我仍然没有收到那215欧元中的一分钱。更糟糕的是，他们完全没有提供任何客户服务，也毫无责任感可言。我多次发邮件要求退款，还设定了一个明确的最后期限。随后我正式将此事升级处理，并在邮件中抄送给了希腊相关的消费者保护机构。但JustBrazil甚至连回复的礼貌都没有。
需要说明的是：这并非关于退货、商品状况或我是否符合退款条件的争议。JustBrazil取消了一笔订单，理由是无法提供相应产品，还声称已为我退款。然而六周多过去了，我的钱仍被他们扣着。
这种经历恰恰会严重破坏消费者对跨境购物的信心。消费者理应知道，当他们从其他国家的商家处购物时，对方必须遵守基本的商业规范及消费者权益保护规定。可现在我却不得不反复催促……向消费者监管机构投诉，或者为了追回零售商未曾提供的商品的款项而发起信用卡争议，这种做法是不可接受的。
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