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Severe Misconduct, Harassment and Abuse at Skydive Spaceland Dallas
Skydive Spaceland Dallas的点评
点评：I am writing this to warn future customers about my experience at Skydive Spaceland Dallas with tandem instructor Jahn Carlo Picado. Skydiving is a premium, high-stress bucket-list activity. Clear instruction, basic communication, and professional treatment should be the minimum. I did not get that.
If you are assigned Jahn Carlo Picado and he seems unfriendly, rude, or curt, ask for a different instructor immediately. Do not make the mistake I did.
During pre-flight ground training, he only briefly showed me how to lift my hands, squat toward the door of the airplane, and hold a body arch. He did not demonstrate or have me practice the leg-lift position used for landing. I went into the jump without that preparation.
In the air, communication was almost nonexistent. The only thing he asked before exit was a generic “Are you ready?” I was given no warning and no countdown before the parachute opened. He pulled the cord without telling me. The opening was an instant, hard deceleration, and I felt a sharp pain in my right leg. Only after the canopy was already open did he ask, “How do you feel?” It felt like the question was for the camera, not for me.
Under canopy, he did not check or adjust my harness. The contrast was obvious. My friend’s instructor, Erik, checked and adjusted her thigh straps after deployment without her having to ask. That basic attention was not given to me.
On landing, I struggled to lift my legs as high as he wanted. I was dealing with an adrenaline rush, pain in my leg, and a position that had never been practiced with me on the ground. He became aggressive, swore at me in the air, and shouted that he was going to “have to f****** save my life.” After that, he said nothing else to guide me. I was terrified and thought we were going to crash. I did my best to get my legs up, and we finished in a standing landing.
After we landed, he did not ask if I was okay. He pulled my harness off without a word and told me to get out of the area and wait in the lobby.
During the post-jump video interview, the videographer, Juancho — the only staff member who was polite and encouraging — asked if I would do it again. I said yes to keep the moment positive for the camera. Jahn stepped into the frame and snapped, “You should not be doing this.” I was humiliated.
This also affected my friend, who jumped after me. Before her flight, he pointed at me in front of others and had her practice the leg lift on a training picnic table because I “couldn’t do it” — the same landing position that was never practiced with me.
The rest of our group of five had a good experience, including my friend on her jump with Jahn on the very next load. Her video shows a patient, conversational jump. He talked with her about his family. My freefall and canopy ride were silent except for that one question after deployment. My friend and my husband also jumped with an instructor named David, whom they described as wonderful. From what I saw and experienced, I was treated very differently.
When I reported this at the front desk, staff defended Jahn instead of looking into what I described. I was told “skydiving is not for everybody,” and that “something must have happened” for an instructor to act that way. That put the blame on me. They also gave me an incorrect email address for manager Brian Lane.
I found the correct domain online and emailed him. A small typo sent the first message to a corporate marketing director, who forwarded it to Brian Lane. He said he would look into it when he returned from vacation on Wednesday, September 23, 2026. After I missed one call from him, he did not call back, did not respond to my follow-up emails, and did not leave a voicemail. When I called his number directly, the call was cut and went straight to voicemail.
I would not jump with Jahn Carlo Picado again. If I were assigned to him, I would ask for a different instructor.
If you are assigned Jahn Carlo Picado and he seems unfriendly, rude, or curt, ask for a different instructor immediately. Do not make the mistake I did.
During pre-flight ground training, he only briefly showed me how to lift my hands, squat toward the door of the airplane, and hold a body arch. He did not demonstrate or have me practice the leg-lift position used for landing. I went into the jump without that preparation.
In the air, communication was almost nonexistent. The only thing he asked before exit was a generic “Are you ready?” I was given no warning and no countdown before the parachute opened. He pulled the cord without telling me. The opening was an instant, hard deceleration, and I felt a sharp pain in my right leg. Only after the canopy was already open did he ask, “How do you feel?” It felt like the question was for the camera, not for me.
Under canopy, he did not check or adjust my harness. The contrast was obvious. My friend’s instructor, Erik, checked and adjusted her thigh straps after deployment without her having to ask. That basic attention was not given to me.
On landing, I struggled to lift my legs as high as he wanted. I was dealing with an adrenaline rush, pain in my leg, and a position that had never been practiced with me on the ground. He became aggressive, swore at me in the air, and shouted that he was going to “have to f****** save my life.” After that, he said nothing else to guide me. I was terrified and thought we were going to crash. I did my best to get my legs up, and we finished in a standing landing.
After we landed, he did not ask if I was okay. He pulled my harness off without a word and told me to get out of the area and wait in the lobby.
During the post-jump video interview, the videographer, Juancho — the only staff member who was polite and encouraging — asked if I would do it again. I said yes to keep the moment positive for the camera. Jahn stepped into the frame and snapped, “You should not be doing this.” I was humiliated.
This also affected my friend, who jumped after me. Before her flight, he pointed at me in front of others and had her practice the leg lift on a training picnic table because I “couldn’t do it” — the same landing position that was never practiced with me.
The rest of our group of five had a good experience, including my friend on her jump with Jahn on the very next load. Her video shows a patient, conversational jump. He talked with her about his family. My freefall and canopy ride were silent except for that one question after deployment. My friend and my husband also jumped with an instructor named David, whom they described as wonderful. From what I saw and experienced, I was treated very differently.
When I reported this at the front desk, staff defended Jahn instead of looking into what I described. I was told “skydiving is not for everybody,” and that “something must have happened” for an instructor to act that way. That put the blame on me. They also gave me an incorrect email address for manager Brian Lane.
I found the correct domain online and emailed him. A small typo sent the first message to a corporate marketing director, who forwarded it to Brian Lane. He said he would look into it when he returned from vacation on Wednesday, September 23, 2026. After I missed one call from him, he did not call back, did not respond to my follow-up emails, and did not leave a voicemail. When I called his number directly, the call was cut and went straight to voicemail.
I would not jump with Jahn Carlo Picado again. If I were assigned to him, I would ask for a different instructor.
翻译：我写此文是为了提醒后来的顾客，让他们了解我在斯凯迪普太空地带达拉斯跳伞中心与双人跳伞教练Jahn Carlo Picado的经历。跳伞是一项成本高昂且压力极大的“人生必做清单”上的活动。清晰的指导、基本的沟通以及专业的态度本应是最基本的要求。但我并未获得这些。
如果被分配给Jahn Carlo Picado作为教练，而他显得冷漠、粗鲁或态度生硬，请立刻要求更换教练。千万不要犯我犯过的错误。
在飞行前的地面培训期间，他只是简单地向我演示了如何抬起双手、向飞机门方向下蹲以及保持身体弓起的姿势。他并没有示范也没有让我练习着陆时所需的抬腿动作。我在没有任何相关准备的情况下就跳了下去。
在空中，我们几乎无法交流。跳伞前他只问了一句很笼统的“准备好了吗？”在降落伞打开前，我既没有收到任何预警，也没有听到倒计时。他没跟我说一声就拉下了拉绳。降落伞瞬间就打开了。紧急减速时，我的右腿感到一阵剧痛。直到降落伞完全打开后，他才问：“感觉怎么样？”感觉这个问题是说给镜头听的，而不是问我的。
在降落伞打开后，他既没有检查也没有调整我的安全带。这种差异十分明显：我朋友的教练埃里克在降落伞打开后，主动检查并调整了她的大腿绑带，而她甚至都没开口请求。这种最基本的关照却并没有给予我。
着陆时，我费了很大劲才把双腿抬到他要求的高度。我当时肾上腺素飙升，腿部疼痛不已，而且所处的姿势是我从未在地面上练习过的。他变得极具攻击性，在空中对我破口大骂，还大喊着“我他妈的非得救你的命不可”。此后，他就再也没有说任何话来指导我。我吓坏了，以为我们就要坠机了。我竭尽全力抬起双腿，最终我们以站立的姿势着陆。
着陆后，他并没有问我是否没事。他一言不发地拆下我的安全带，命令我离开该区域并到大厅里等候。
在跳伞后的视频采访中，摄影师胡安乔——全场唯一态度友善且鼓励我的工作人员——问我是否愿意再跳一次。为了让镜头前的氛围保持积极，我答应了。这时，贾恩走进画面，冷冷地说道：“你根本不应该做这种事。”我感到羞愧至极。
这件事也影响到了我的朋友，她在我之后跳伞。在她准备起飞前……他在众人面前指着我，还让她在一张野餐桌上练习抬腿动作，就因为我“做不来”——可那个着陆姿势其实也从未让我练习过。
我们五人小组中的其他人体验都很不错，我的朋友在紧接着的飞行中与Jahn一起跳下了飞机。她的视频记录下了一次从容且充满交流的跳伞过程：Jahn和她聊起了自己的家人。而我的自由落体和伞降过程则一片寂静，只有开伞之后我问了那么一个问题而已。我的朋友和丈夫也在一位名叫大卫的教练指导下跳伞，他们称大卫非常出色。但从我的所见所闻和亲身经历来看，我受到的对待则截然不同。
当我向前台反映这一情况时，工作人员非但没有调查我所描述的情形，反而为Jahn辩护。他们告诉我：“跳伞并不适合所有人”，还说“肯定发生了什么事”才导致教练有那样的举动。这样一来，责任就被归咎到了我身上。此外，他们还给了我经理布赖恩·莱恩一个错误的电子邮箱地址。我在网上找到了正确的域名，然后给他发了邮件。由于有个小拼写错误，第一封邮件被发送给了一位企业市场总监，后者又将该邮件转发给了布莱恩·莱恩。他表示，2026年9月23日星期三休假结束后会处理此事。在我错过他打来的电话后，他便再也没有回电，也没有回复我的跟进邮件，甚至连语音留言都没留。当我直接拨打他的电话时，通话随即被切断，直接转到了语音信箱。我不会再和Jahn Carlo Picado一起跳了。如果由他来指导我，我会要求换一位教练。
如果被分配给Jahn Carlo Picado作为教练，而他显得冷漠、粗鲁或态度生硬，请立刻要求更换教练。千万不要犯我犯过的错误。
在飞行前的地面培训期间，他只是简单地向我演示了如何抬起双手、向飞机门方向下蹲以及保持身体弓起的姿势。他并没有示范也没有让我练习着陆时所需的抬腿动作。我在没有任何相关准备的情况下就跳了下去。
在空中，我们几乎无法交流。跳伞前他只问了一句很笼统的“准备好了吗？”在降落伞打开前，我既没有收到任何预警，也没有听到倒计时。他没跟我说一声就拉下了拉绳。降落伞瞬间就打开了。紧急减速时，我的右腿感到一阵剧痛。直到降落伞完全打开后，他才问：“感觉怎么样？”感觉这个问题是说给镜头听的，而不是问我的。
在降落伞打开后，他既没有检查也没有调整我的安全带。这种差异十分明显：我朋友的教练埃里克在降落伞打开后，主动检查并调整了她的大腿绑带，而她甚至都没开口请求。这种最基本的关照却并没有给予我。
着陆时，我费了很大劲才把双腿抬到他要求的高度。我当时肾上腺素飙升，腿部疼痛不已，而且所处的姿势是我从未在地面上练习过的。他变得极具攻击性，在空中对我破口大骂，还大喊着“我他妈的非得救你的命不可”。此后，他就再也没有说任何话来指导我。我吓坏了，以为我们就要坠机了。我竭尽全力抬起双腿，最终我们以站立的姿势着陆。
着陆后，他并没有问我是否没事。他一言不发地拆下我的安全带，命令我离开该区域并到大厅里等候。
在跳伞后的视频采访中，摄影师胡安乔——全场唯一态度友善且鼓励我的工作人员——问我是否愿意再跳一次。为了让镜头前的氛围保持积极，我答应了。这时，贾恩走进画面，冷冷地说道：“你根本不应该做这种事。”我感到羞愧至极。
这件事也影响到了我的朋友，她在我之后跳伞。在她准备起飞前……他在众人面前指着我，还让她在一张野餐桌上练习抬腿动作，就因为我“做不来”——可那个着陆姿势其实也从未让我练习过。
我们五人小组中的其他人体验都很不错，我的朋友在紧接着的飞行中与Jahn一起跳下了飞机。她的视频记录下了一次从容且充满交流的跳伞过程：Jahn和她聊起了自己的家人。而我的自由落体和伞降过程则一片寂静，只有开伞之后我问了那么一个问题而已。我的朋友和丈夫也在一位名叫大卫的教练指导下跳伞，他们称大卫非常出色。但从我的所见所闻和亲身经历来看，我受到的对待则截然不同。
当我向前台反映这一情况时，工作人员非但没有调查我所描述的情形，反而为Jahn辩护。他们告诉我：“跳伞并不适合所有人”，还说“肯定发生了什么事”才导致教练有那样的举动。这样一来，责任就被归咎到了我身上。此外，他们还给了我经理布赖恩·莱恩一个错误的电子邮箱地址。我在网上找到了正确的域名，然后给他发了邮件。由于有个小拼写错误，第一封邮件被发送给了一位企业市场总监，后者又将该邮件转发给了布莱恩·莱恩。他表示，2026年9月23日星期三休假结束后会处理此事。在我错过他打来的电话后，他便再也没有回电，也没有回复我的跟进邮件，甚至连语音留言都没留。当我直接拨打他的电话时，通话随即被切断，直接转到了语音信箱。我不会再和Jahn Carlo Picado一起跳了。如果由他来指导我，我会要求换一位教练。
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