Discriminatory Organisation! AVOID - 水上乐园 (Agios Ioannis) - Aqualand Corfu Water Park - 1518条旅客点评与比价

Josie L

Discriminatory Organisation! AVOID

水上乐园的点评

2026年07月05日发布于: 海外

点评：BEWARE!! I was visiting with an individual with a disability, and reached out to Aqualand via email before our visit to check if they had tickets for carers/ what accessibility provisions they had. We were advised to buy tickets on the door, where we would receive all the support we needed. Following this advice, we did not reserve tickets in advance but purchased in person, where we were met with a very hostile cashier who was unable to communicate in English and made no attempt to understand us. As a result, we ended up being forced to not only pay full price (with no knowledge of accessibility provisions), but we were DISADVANTAGED as we were advised against purchasing tickets in advance which would’ve saved us €12! Blatant discrimination, anyone with a disability should avoid…. We reached out to Aqualand afterwards via email to share our concerns and were completely ignored and no recompense was offered, disgraceful! Aqualand has taken the time to reply to this feedback and has still not replied to our email raising concerns- not a disability friendly attraction AT ALL and customer service is DISGRACEFUL! Requiring someone with a communication disorder to kick up a fuss and demand to speak to a manager is a totally inappropriate procedure and one which excludes many people with disabilities from accessing help. I will be reporting my experience to ensure no one else is disadvantaged in this way.

翻译：注意！！我陪同一位残障人士参观了水上乐园（Aqualand），并在参观前通过电子邮件联系了水上乐园，询问他们是否有陪护人员票以及有哪些无障碍设施。他们建议我们现场购票，并表示会提供所有必要的帮助。我们听从了他们的建议，没有提前预订门票，而是直接前往售票处购买。然而，我们却遇到了一位态度极其恶劣的收银员，他不会说英语，也丝毫没有尝试理解我们的意思。结果，我们不仅被迫支付了全价（而且对无障碍设施一无所知），还因为之前被建议不要提前购票而蒙受了损失，而提前购票本可以节省12欧元！这简直是赤裸裸的歧视，任何残障人士都应该避免前往……事后，我们通过电子邮件联系了水上乐园，表达了我们的不满，却完全被无视，也没有得到任何补偿，真是令人愤慨！水上乐园回复了我们的反馈，却至今仍未回复我们提出问题的邮件——这根本不是一个对残障人士友好的景点，客户服务更是糟糕透顶！要求有沟通障碍的人大吵大闹、要求见经理，这种做法完全不妥，也让许多残疾人士无法获得帮助。我会举报我的经历，以确保其他人不再遭受同样的歧视。

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