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759sophieo
70th birthday treat ruined
Spa At The Abbey Hotel的点评
点评：Bought a spa experience for myself and mom - £130
Was emailed in the morning that the hot tub wasnt working - no offer of date exchange just a heads up
Arrive to find the hot tub and steam room were out of use, leaving us only the pool to use while waiting for our treatments, decide to go for a coffee as neither of us wished to use the pool. Checked with the reception team they said to go up. After waiting several minutes rang the bell as the sign suggested as no one came, after roughly 10 minutes, we went back downstairs and asked if we could rearrange our spa day, to bluntly be told no, they dont do that on the day of, said it wasnt their fault the ammenities werent working, the attitude/ sass of 1 girl in particular who said there was no point in asking for the manager as she was the team leader and would only be passed to her anyway and she had already said no, was not only dismissive but made my mom feel very embarrassed and upset
After this i asked for a refund, explaining i wasnt happy (silly of me i know) which again was refused to simply be told there is nothing you can do, what should have been a lovely day of celebrating and relaxation was instead a very disappointing experience leaving my mom visibly upset
More upset at the lack of communication and terrible service than i am the facillities not working but the two combined, showed that the abby hotel has little empathy for its guests and takes no responsibility,
After contacting spa seakers (which again we was advised not to bother with)we were denied a refund but was told we could rearrange as long as we told them that day what date we wanted and it had to be within 3 weeks and only a weekday, i had booked a day off work to celebrate with my mom and was unable to confirm a new date on the spot without rearranging time off, however after our awful experience, my agreed that even if she was offered a free spa day every week she wouldnt accept as she felt humiliated and spoken down to
Was emailed in the morning that the hot tub wasnt working - no offer of date exchange just a heads up
Arrive to find the hot tub and steam room were out of use, leaving us only the pool to use while waiting for our treatments, decide to go for a coffee as neither of us wished to use the pool. Checked with the reception team they said to go up. After waiting several minutes rang the bell as the sign suggested as no one came, after roughly 10 minutes, we went back downstairs and asked if we could rearrange our spa day, to bluntly be told no, they dont do that on the day of, said it wasnt their fault the ammenities werent working, the attitude/ sass of 1 girl in particular who said there was no point in asking for the manager as she was the team leader and would only be passed to her anyway and she had already said no, was not only dismissive but made my mom feel very embarrassed and upset
After this i asked for a refund, explaining i wasnt happy (silly of me i know) which again was refused to simply be told there is nothing you can do, what should have been a lovely day of celebrating and relaxation was instead a very disappointing experience leaving my mom visibly upset
More upset at the lack of communication and terrible service than i am the facillities not working but the two combined, showed that the abby hotel has little empathy for its guests and takes no responsibility,
After contacting spa seakers (which again we was advised not to bother with)we were denied a refund but was told we could rearrange as long as we told them that day what date we wanted and it had to be within 3 weeks and only a weekday, i had booked a day off work to celebrate with my mom and was unable to confirm a new date on the spot without rearranging time off, however after our awful experience, my agreed that even if she was offered a free spa day every week she wouldnt accept as she felt humiliated and spoken down to
翻译：我为自己和妈妈买了水疗体验套餐，价格是130英镑。
早上收到邮件说热水浴缸坏了，没有提供换日期，只是提前告知了一下。
到了之后发现热水浴缸和蒸汽房都不能用，我们只能在泳池里待着，等着做护理。因为我们俩都不想用泳池，所以决定去喝杯咖啡。问了前台，他们说可以上去。等了几分钟后，我们按照指示牌的指示按了门铃，但没人来。大约过了十分钟，我们下楼询问是否可以重新安排水疗日，却被断然拒绝，说当天不改期，还说设施坏了不是他们的错。其中一个女孩的态度尤其恶劣，她说找经理没用，因为她是团队负责人，反正最后也只会转给她，而且她已经拒绝了。这种态度不仅冷漠，还让我妈妈感到非常尴尬和难过。
之后，我要求退款，解释说我不满意（我知道我这样做很傻），但再次遭到拒绝，只是被告知无能为力。原本应该是一次美好的庆祝和放松之旅，却变成了一次令人失望的经历，让我妈妈非常难过。
比起设施坏了，我更生气的是酒店缺乏沟通和糟糕的服务。但这两件事加在一起，表明这家艾比酒店对客人缺乏同理心，而且根本不重视客人的感受。责任。
在联系了水疗中心（我们之前被告知不要联系他们）之后，我们被拒绝退款，但被告知可以改期，只要当天告知他们想要的日期，并且必须在三周内，且只能是工作日。我当时请了一天假和妈妈一起庆祝，如果不重新安排假期，我无法当场确认新的日期。然而，经历了这次糟糕的体验后，我妈妈表示，即使每周都提供免费水疗，她也不会接受，因为她感到受到了羞辱和轻视。
早上收到邮件说热水浴缸坏了，没有提供换日期，只是提前告知了一下。
到了之后发现热水浴缸和蒸汽房都不能用，我们只能在泳池里待着，等着做护理。因为我们俩都不想用泳池，所以决定去喝杯咖啡。问了前台，他们说可以上去。等了几分钟后，我们按照指示牌的指示按了门铃，但没人来。大约过了十分钟，我们下楼询问是否可以重新安排水疗日，却被断然拒绝，说当天不改期，还说设施坏了不是他们的错。其中一个女孩的态度尤其恶劣，她说找经理没用，因为她是团队负责人，反正最后也只会转给她，而且她已经拒绝了。这种态度不仅冷漠，还让我妈妈感到非常尴尬和难过。
之后，我要求退款，解释说我不满意（我知道我这样做很傻），但再次遭到拒绝，只是被告知无能为力。原本应该是一次美好的庆祝和放松之旅，却变成了一次令人失望的经历，让我妈妈非常难过。
比起设施坏了，我更生气的是酒店缺乏沟通和糟糕的服务。但这两件事加在一起，表明这家艾比酒店对客人缺乏同理心，而且根本不重视客人的感受。责任。
在联系了水疗中心（我们之前被告知不要联系他们）之后，我们被拒绝退款，但被告知可以改期，只要当天告知他们想要的日期，并且必须在三周内，且只能是工作日。我当时请了一天假和妈妈一起庆祝，如果不重新安排假期，我无法当场确认新的日期。然而，经历了这次糟糕的体验后，我妈妈表示，即使每周都提供免费水疗，她也不会接受，因为她感到受到了羞辱和轻视。
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