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Exceptional Guest Care by VIP Desk Manager 赖玉燕 – Saved Our Day!
珠海长隆海洋王国的点评
点评：Our morning on 10 June started with a lot of panic. Traveling in a big group of 7, I made a mistake using WeChat and accidentally bought 7 tickets for the Spaceship Playground instead of Ocean Kingdom. The turnstile staff pointed out the error when our passports failed to scan.We were directed to the VIP Service Centre, where we met the Shift Manager, 赖玉燕 (Lai Yuyan). She was incredibly empathetic and professional. Even though standard policy dictates a 20% cancellation penalty, she understood our genuine mistake and authorized a full refund with zero fees. She walked us over to the ticket counter, ensured we got our Ocean Kingdom entry, and carefully explained how the refund would trace back to my non-local credit card.Her massive patience and administrative efficiency turned a nightmare morning into a fantastic holiday. If you visit Chimelong Zhuhai and need assistance, the VIP team here is top-tier. My special thanks to Manager 赖玉燕 for her outstanding hospitality and efficiency! Chimelong has a strong team of very good staff working together to make things happen for the customers! I got back my refund within 3 working days. Thank you very much!
翻译：6月10日清晨，我们经历了一场小小的恐慌。我们一行七人，由于使用微信订票时操作失误，误买了7张太空乐园的门票，而不是海洋王国。检票员发现我们的护照无法扫描后，指出了错误。我们被引导至VIP服务中心，在那里遇到了值班经理赖玉燕。她非常体贴周到，而且专业高效。虽然标准政策规定取消预订需支付20%的手续费，但她理解我们的无心之失，并批准了全额退款，不收取任何手续费。她亲自带我们到售票柜台，确保我们拿到了海洋王国的门票，并耐心解释了退款将如何退回到我的非本地信用卡。她极大的耐心和高效的办事能力，让原本糟糕的早晨变成了一次美好的假期。如果您计划前往珠海长隆需要帮助，这里的VIP团队绝对是一流的。特别感谢赖玉燕经理的热情款待和高效服务！长隆拥有一支优秀的团队，他们齐心协力，竭诚为顾客提供优质服务！我在3个工作日内收到了退款。非常感谢！
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