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Lauren H
Beware of Misleading Membership Charges
Sky Zone Trampoline Park的点评
点评：I am extremely disappointed with my recent experience at Sky Zone Dublin. My autistic son previously attended several birthday parties here and had wonderful experiences when this location was Rockin’ Jump.
A few months ago, I brought my son and his friend, who also has special needs, to Sky Zone. At the front desk, I felt pressured to provide information to enroll both boys in what I was explicitly told was a “100% free” membership that could be canceled at any time. I later discovered that my credit card was being charged approximately $88 every month for two memberships—including a membership for my son’s friend that I never intended or knowingly agreed to pay for. By the time I noticed the charges, I had been billed for three months.
The visit itself was also disappointing. The nighttime event was nearly empty, there was no dodgeball—which the boys had loved during previous visits—and there seemed to be fewer activities than before. They left after only about 20 minutes, making the visit extremely expensive.
After several attempts to resolve the membership charges with management, Sky Zone refunded only one month. I feel I was seriously misled about what I was signing up for and believe the full amount should have been refunded. I find it especially disturbing that this happened during a visit involving two young people with special needs. Taking advantage of any customer is unacceptable, but pulling one over on people with special needs and their families is especially reprehensible.
Please carefully read everything before providing your credit-card information or agreeing to any “membership.” I wish I had been given clear and honest information from the beginning.
A few months ago, I brought my son and his friend, who also has special needs, to Sky Zone. At the front desk, I felt pressured to provide information to enroll both boys in what I was explicitly told was a “100% free” membership that could be canceled at any time. I later discovered that my credit card was being charged approximately $88 every month for two memberships—including a membership for my son’s friend that I never intended or knowingly agreed to pay for. By the time I noticed the charges, I had been billed for three months.
The visit itself was also disappointing. The nighttime event was nearly empty, there was no dodgeball—which the boys had loved during previous visits—and there seemed to be fewer activities than before. They left after only about 20 minutes, making the visit extremely expensive.
After several attempts to resolve the membership charges with management, Sky Zone refunded only one month. I feel I was seriously misled about what I was signing up for and believe the full amount should have been refunded. I find it especially disturbing that this happened during a visit involving two young people with special needs. Taking advantage of any customer is unacceptable, but pulling one over on people with special needs and their families is especially reprehensible.
Please carefully read everything before providing your credit-card information or agreeing to any “membership.” I wish I had been given clear and honest information from the beginning.
翻译：我对最近在都柏林Sky Zone的经历感到极其失望。我的自闭症儿子以前曾多次在这里参加生日派对，当时这里还叫Rockin’ Jump，他度过了非常愉快的时光。
几个月前，我带着儿子以及同样有特殊需求的他的朋友前往Sky Zone。在前台，我感觉到一种压力，被迫提供信息以便为两个男孩注册所谓的“完全免费”的会员，而且工作人员明确告诉我这个会员可以随时取消。后来我发现，我的信用卡每个月都会被扣款约88美元，用于支付两项会员费——其中一项是我儿子的朋友的会员费，我从未有意也并不知情要为此付费。等我注意到这些扣款时，已经连续三个月被收费了。
这次体验也令人失望。晚上的活动几乎没什么人参加，也没有躲避球游戏——而这是孩子们之前每次来都喜欢的项目；而且活动项目似乎也比以前少了。他们只待了大约20分钟就离开了，使得这次体验的成本变得极其高昂。
我多次尝试与管理层沟通以解决会员费相关问题，但Sky Zone只退还了一个月的费用。我觉得自己当初被严重误导了——根本不清楚自己签署的是什么样的协议，因此我认为应该全额退款。更让我不安的是，这件事发生在我带着两名有特殊需求的年轻人来体验的时候。利用顾客的信任来牟利是不可接受的。但是，欺骗有特殊需求的人群及其家人这种行为尤其应受谴责。
在提供信用卡信息或同意任何“会员服务”之前，请务必仔细阅读所有内容。我真希望从一开始就能得到清晰且诚实的信息。
几个月前，我带着儿子以及同样有特殊需求的他的朋友前往Sky Zone。在前台，我感觉到一种压力，被迫提供信息以便为两个男孩注册所谓的“完全免费”的会员，而且工作人员明确告诉我这个会员可以随时取消。后来我发现，我的信用卡每个月都会被扣款约88美元，用于支付两项会员费——其中一项是我儿子的朋友的会员费，我从未有意也并不知情要为此付费。等我注意到这些扣款时，已经连续三个月被收费了。
这次体验也令人失望。晚上的活动几乎没什么人参加，也没有躲避球游戏——而这是孩子们之前每次来都喜欢的项目；而且活动项目似乎也比以前少了。他们只待了大约20分钟就离开了，使得这次体验的成本变得极其高昂。
我多次尝试与管理层沟通以解决会员费相关问题，但Sky Zone只退还了一个月的费用。我觉得自己当初被严重误导了——根本不清楚自己签署的是什么样的协议，因此我认为应该全额退款。更让我不安的是，这件事发生在我带着两名有特殊需求的年轻人来体验的时候。利用顾客的信任来牟利是不可接受的。但是，欺骗有特殊需求的人群及其家人这种行为尤其应受谴责。
在提供信用卡信息或同意任何“会员服务”之前，请务必仔细阅读所有内容。我真希望从一开始就能得到清晰且诚实的信息。
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