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Gillette Stadium: A Lesson in Bad Guest Experience
Gillette Stadium的点评
点评：I recently just went to see Zach Bryan here and it quickly reminded me Gillette Stadium might genuinely be the worst place in New England to see a concert.
The whole experience feels like someone asked, “How can we make going to a concert unnecessarily difficult?” and Gillette said, “Hold my beer.”
First, parking. It’s expensive, chaotic, and there is basically no convenient public transportation option. So you pay a small fortune to park your car in a field somewhere in the general vicinity of the stadium and then begin the pilgrimage.
Then you reach security, where apparently my purse has become a matter of national security.
The bag policy allows a 6.5” x 4.5” bag. Which is adorable. That’s roughly enough room for your phone, keys and one tampon if you believe in yourself.
And if your bag is slightly over the dimensions? Congratulations! You now get to have a security guard inspect your purse while you contemplate whether it’s worth walking the entire way back to your car.
The best part is the inconsistency. A woman gets stopped over a crossbody bag that is a couple centimeters too large, while a guy walks through with a sweatshirt pocket the size of a small duffel bag.
That pocket could contain a vape, six nips, a sandwich and possibly a second, smaller man.
But sure. Let’s investigate the woman with lip gloss and a tampon.
I understand security. I actually appreciate security. Have reasonable policies. Enforce them consistently. Fine.
But combine the ridiculous bag restrictions with expensive parking, no convenient transportation, insane ticket prices and the general feeling that you’re being processed rather than welcomed, and you have to wonder why anyone considers this a good concert venue.
There are so many better venues that are easier to get to, surrounded by actual restaurants that don’t feel like chains, and don’t make attending a concert feel like you’re attempting to cross an international border with a suspiciously large purse.
Gillette, I promise the woman carrying a Lululemon crossbody with a tampon in it is probably not your biggest security threat.
Let the women bring their damn purses.
The whole experience feels like someone asked, “How can we make going to a concert unnecessarily difficult?” and Gillette said, “Hold my beer.”
First, parking. It’s expensive, chaotic, and there is basically no convenient public transportation option. So you pay a small fortune to park your car in a field somewhere in the general vicinity of the stadium and then begin the pilgrimage.
Then you reach security, where apparently my purse has become a matter of national security.
The bag policy allows a 6.5” x 4.5” bag. Which is adorable. That’s roughly enough room for your phone, keys and one tampon if you believe in yourself.
And if your bag is slightly over the dimensions? Congratulations! You now get to have a security guard inspect your purse while you contemplate whether it’s worth walking the entire way back to your car.
The best part is the inconsistency. A woman gets stopped over a crossbody bag that is a couple centimeters too large, while a guy walks through with a sweatshirt pocket the size of a small duffel bag.
That pocket could contain a vape, six nips, a sandwich and possibly a second, smaller man.
But sure. Let’s investigate the woman with lip gloss and a tampon.
I understand security. I actually appreciate security. Have reasonable policies. Enforce them consistently. Fine.
But combine the ridiculous bag restrictions with expensive parking, no convenient transportation, insane ticket prices and the general feeling that you’re being processed rather than welcomed, and you have to wonder why anyone considers this a good concert venue.
There are so many better venues that are easier to get to, surrounded by actual restaurants that don’t feel like chains, and don’t make attending a concert feel like you’re attempting to cross an international border with a suspiciously large purse.
Gillette, I promise the woman carrying a Lululemon crossbody with a tampon in it is probably not your biggest security threat.
Let the women bring their damn purses.
翻译：我最近刚去那里看了扎克·布赖恩的演出，这让我立刻意识到：吉利特体育场或许真的是新英格兰地区最不适合看演唱会的地方。
整个体验就像有人问：“要怎么才能让看演唱会变得格外困难呢？”然后吉利特体育场回应道：“来吧，看我的。”
首先就是停车问题。费用昂贵且秩序混乱，基本上也没有便捷的公共交通可选。于是你得花一大笔钱把车停在体育场附近的某个空地上，然后才开始这“朝圣之旅”。
接着你来到安检处，显然我的手提包在这里已经上升为“国家安全问题”了。
关于包袋的规定是：允许携带尺寸为6.5英寸×4.5英寸的包。这尺寸真是可爱至极——大概只够装下手机、钥匙，要是你对自己有信心的话，还能再塞进一根卫生棉条。
要是你的包尺寸稍微超标了呢？恭喜你啦！现在，你可以让保安检查你的手提包，同时思考着是否值得一路走回自己的车旁。
最搞笑的地方就在于这种不一致性：一位女士因为背的斜挎包尺寸超标几厘米就被拦下，而一个男人却能带着口袋大得能装下一个小旅行包的运动衫顺利通过。
那个口袋里说不定能装下电子烟、六小瓶酒、一个三明治，甚至还能塞进另一个体型更小的男人呢。
不过没关系。咱们还是去检查那个带着唇膏和卫生棉条的女士吧。我理解安全的重要性。事实上，我很重视安全。制定合理的政策并加以严格执行，这都没问题。
但是，把荒谬的包袋限制措施、昂贵的停车费用、不便的交通条件、离谱的门票价格，以及那种让人感觉自己只是被“处理”而非受到欢迎的氛围结合起来看，就不禁要问：为什么还有人觉得这里是个不错的音乐会举办地呢？
其实有太多更好且更容易抵达的演出场地了。周围都是些看起来不像连锁店的实体餐厅，这样去听演唱会时就不会有那种“好像要拎着个大得离谱的包包穿越国际边境”的怪异感觉了。
吉列，我保证：那个背着装有卫生棉条的Lululemon斜挎包的女性，很可能绝不是你们面临的最大安全隐患。
就让女人们带上她们的包包吧。
整个体验就像有人问：“要怎么才能让看演唱会变得格外困难呢？”然后吉利特体育场回应道：“来吧，看我的。”
首先就是停车问题。费用昂贵且秩序混乱，基本上也没有便捷的公共交通可选。于是你得花一大笔钱把车停在体育场附近的某个空地上，然后才开始这“朝圣之旅”。
接着你来到安检处，显然我的手提包在这里已经上升为“国家安全问题”了。
关于包袋的规定是：允许携带尺寸为6.5英寸×4.5英寸的包。这尺寸真是可爱至极——大概只够装下手机、钥匙，要是你对自己有信心的话，还能再塞进一根卫生棉条。
要是你的包尺寸稍微超标了呢？恭喜你啦！现在，你可以让保安检查你的手提包，同时思考着是否值得一路走回自己的车旁。
最搞笑的地方就在于这种不一致性：一位女士因为背的斜挎包尺寸超标几厘米就被拦下，而一个男人却能带着口袋大得能装下一个小旅行包的运动衫顺利通过。
那个口袋里说不定能装下电子烟、六小瓶酒、一个三明治，甚至还能塞进另一个体型更小的男人呢。
不过没关系。咱们还是去检查那个带着唇膏和卫生棉条的女士吧。我理解安全的重要性。事实上，我很重视安全。制定合理的政策并加以严格执行，这都没问题。
但是，把荒谬的包袋限制措施、昂贵的停车费用、不便的交通条件、离谱的门票价格，以及那种让人感觉自己只是被“处理”而非受到欢迎的氛围结合起来看，就不禁要问：为什么还有人觉得这里是个不错的音乐会举办地呢？
其实有太多更好且更容易抵达的演出场地了。周围都是些看起来不像连锁店的实体餐厅，这样去听演唱会时就不会有那种“好像要拎着个大得离谱的包包穿越国际边境”的怪异感觉了。
吉列，我保证：那个背着装有卫生棉条的Lululemon斜挎包的女性，很可能绝不是你们面临的最大安全隐患。
就让女人们带上她们的包包吧。
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