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Brier Island Whale and Seabird Cruises的点评
点评：In Sept 2025, my wife called Mariner Cruises Whale & Seabird Tours and booked two spots for the Sept 2026 date we would be on Brier Island. She was told it was recorded and they would call about 3 or 4 months prior to our tour date to confirm our ‘cruise’. In June 2026 she received a call, the date was confirmed, and they took her credit card info and all details needed for the booking. She asked if she needed to do anything on line and the answer was no. Thus one would assume that all was a go - weather permitting of course. Three days prior to our date, she called to check that all was still a go; no answer so she left a message, received no call-back. Two days prior - called again to confirm; no answer, left message, no call-back.
We made a special trip to Brier Island specifically for this cruise. On the date of our booked cruise (Sept 7), we arrived at the office of Mariner Cruises, and (after standing waiting for the 2 office employees to stop bickering with each other) were told our names were not on record for a cruise, the cruise was full and there was nothing they could do. My wife indicated when and whom she had spoken with (of course they knew that person), but again was told - NO CRUISE FOR YOU IS RECORDED AND NO ROOM TO DO SO NOW - NOTHING WE CAN DO. The result - our trip to Brier Island was ruined by the incompetence and indifference of these people.
The lesson - be very wary of these ‘business’ as their booking system and attitude towards customer service appears to be very broken.
We made a special trip to Brier Island specifically for this cruise. On the date of our booked cruise (Sept 7), we arrived at the office of Mariner Cruises, and (after standing waiting for the 2 office employees to stop bickering with each other) were told our names were not on record for a cruise, the cruise was full and there was nothing they could do. My wife indicated when and whom she had spoken with (of course they knew that person), but again was told - NO CRUISE FOR YOU IS RECORDED AND NO ROOM TO DO SO NOW - NOTHING WE CAN DO. The result - our trip to Brier Island was ruined by the incompetence and indifference of these people.
The lesson - be very wary of these ‘business’ as their booking system and attitude towards customer service appears to be very broken.
翻译：2025年9月，我的妻子联系了Mariner Cruises的观鲸与观鸟旅游服务，为我们计划于2026年9月前往布里尔岛的行程预订了两个名额。客服告知预订信息已记录在案，他们会在行程开始前3到4个月左右打电话来确认此次“游轮之旅”。2026年6月，她接到了电话，行程日期得以确认，对方还索取了她的信用卡信息以及预订所需的所有细节。她询问是否需要在网上进行任何操作，对方回答则是不需要。因此，人们会以为一切都安排妥当了——当然，前提是天气允许。在预定日期的前三天，她打电话来确认一切是否仍照计划进行；无人接听，于是她留了留言，但也没有收到回电。两天前，她又打电话确认；还是无人接听，她又留了留言，依旧没有回电。
我们特意专程前往布里尔岛，就是为了参加这次游轮之旅。在预订的游轮日期（9月7日），我们来到了Mariner Cruises的办公处。在等待那两名办公室员工停止互相争吵后，我们被告知：我们的名字并未出现在游轮预订记录中，游轮已经满员，他们也无能为力。我妻子说明了通话的时间以及通话对象（当然他们也认识那个人），但得到的答复依然是：“没有记录显示您预订了游轮，现在也没有空位了——我们无能为力。”结果就是：这些人的无能与漠不关心彻底毁了我们前往布里尔岛的旅行。教训就是：对这类“商家”要格外小心，他们的预订系统以及对客户服务的态度似乎都存在严重问题。
我们特意专程前往布里尔岛，就是为了参加这次游轮之旅。在预订的游轮日期（9月7日），我们来到了Mariner Cruises的办公处。在等待那两名办公室员工停止互相争吵后，我们被告知：我们的名字并未出现在游轮预订记录中，游轮已经满员，他们也无能为力。我妻子说明了通话的时间以及通话对象（当然他们也认识那个人），但得到的答复依然是：“没有记录显示您预订了游轮，现在也没有空位了——我们无能为力。”结果就是：这些人的无能与漠不关心彻底毁了我们前往布里尔岛的旅行。教训就是：对这类“商家”要格外小心，他们的预订系统以及对客户服务的态度似乎都存在严重问题。
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