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lugdivinel2017
Very concerning safety experience — and poor treatment of parents who ask questions
Les aventuriers du lac的点评
点评：I rarely write reviews, but i feel I have a moral obligation to do so now. I have now had three very disappointing experiences at this “accrobranche” (this one in les Carroz d’arraches and the one in Morillon). Unfortunately I can no longer recommend it, particularly for families with children.
The most serious incident happened last year, when my son was doing an adventure level course, several meters above the ground. His harness came off while he was up in the course. Had he fallen, he could have suffered a very serious injury.
What was particularly concerning, beyond the fact that the equipment was not adapted for his age and body type of course (7 years old at the time and quite thin), was the way the situation was handled by the staff. Rather than immediately recognizing the seriousness of what had happened and taking responsibility, I felt that I was largely left to deal with the situation myself,. The problem was also largely minimized. The response from the team was extremely disappointing given the potential consequences.
A year later, we returned with my son and naturally had questions about the harnesses, and wanted to make sure it was adapted to his body type. Instead of being reassured or having my concerns taken seriously, I was told, in essence, that if I was too anxious, I should leave and stop asking questions.
Yesterday I came to check what material they had and saw that they finally had the right harnesses which was good news. Once again however, instead of answering my questions professionally, a member of staff became aggressive and told me that I had not greeted them properly.
Parents should absolutely be able to ask questions about their children’s safety without being made to feel like a nuisance or being spoken to aggressively.
After these three experiences, I have serious concerns about both the safety culture and the way this park deals with legitimate parental concerns. For me, children’s safety should always come first, and parents should be listened to respectfully when they raise questions about safety equipment.
On another note, the place is also quite expensive from my point of view.
I would strongly encourage parents to ask very detailed questions about the equipment and safety procedures before allowing their children onto the courses.
Clearly, this was our last time there.
The most serious incident happened last year, when my son was doing an adventure level course, several meters above the ground. His harness came off while he was up in the course. Had he fallen, he could have suffered a very serious injury.
What was particularly concerning, beyond the fact that the equipment was not adapted for his age and body type of course (7 years old at the time and quite thin), was the way the situation was handled by the staff. Rather than immediately recognizing the seriousness of what had happened and taking responsibility, I felt that I was largely left to deal with the situation myself,. The problem was also largely minimized. The response from the team was extremely disappointing given the potential consequences.
A year later, we returned with my son and naturally had questions about the harnesses, and wanted to make sure it was adapted to his body type. Instead of being reassured or having my concerns taken seriously, I was told, in essence, that if I was too anxious, I should leave and stop asking questions.
Yesterday I came to check what material they had and saw that they finally had the right harnesses which was good news. Once again however, instead of answering my questions professionally, a member of staff became aggressive and told me that I had not greeted them properly.
Parents should absolutely be able to ask questions about their children’s safety without being made to feel like a nuisance or being spoken to aggressively.
After these three experiences, I have serious concerns about both the safety culture and the way this park deals with legitimate parental concerns. For me, children’s safety should always come first, and parents should be listened to respectfully when they raise questions about safety equipment.
On another note, the place is also quite expensive from my point of view.
I would strongly encourage parents to ask very detailed questions about the equipment and safety procedures before allowing their children onto the courses.
Clearly, this was our last time there.
翻译：我很少写评论，但此刻我觉得自己有道德义务来写一下。我在这家“Accrobranche”体验了三次，每次都极其令人失望（一次是在莱卡罗兹达拉什，另一次是在莫里永）。很遗憾，我现在无法再推荐它了，尤其是不建议带孩子的家庭前往。
最严重的一次事故发生在去年，当时我的儿子正在参加难度较高的冒险级课程，此时他身处离地面数米高的地方。就在那时，他的安全带突然松开了。如果他当时掉下去的话……他本有可能遭受非常严重的伤势。
最令人担忧的，除了设备显然不适合他的年龄和体型（当时他7岁，体型偏瘦）之外，就是工作人员处理该情况的方式。他们并未立刻意识到事态的严重性并承担责任，反而感觉基本上是让我一个人来应对这种情况。而且问题还被大幅淡化处理了。考虑到可能产生的后果，团队的回应实在令人失望至极。
一年后，我带着儿子再次前往，自然对安全带的使用有很多疑问，也想确认它是否适合他的体型。然而，我非但没有得到安慰，我的担忧也未被重视；相反，对方基本上是在告诉我：如果我太焦虑的话，不如离开并别再问问题了。昨天我去查看他们有什么样的器材，发现他们终于有了合适的安全带，这真是个好消息。然而，一名工作人员并未专业地回答我的问题，反而态度恶劣，还指责我没有礼貌地向他们打招呼。
家长完全有权询问有关孩子安全的问题，而不应被当作麻烦制造者，也不应遭到粗暴的对待。
经历了这三次事件之后，。我对这里的安全文化，以及该游乐园处理家长合理担忧的方式都深感担忧。在我看来，孩子们的安全始终应置于首位；当家长对安全设施提出疑问时，理应得到尊重与倾听。
另外，从我的角度来看，这里的收费也相当昂贵。
我强烈建议各位家长和在让孩子进入游乐设施前，详细询问有关设备及安全流程的相关信息。显然，这是我们最后一次去那里了。
最严重的一次事故发生在去年，当时我的儿子正在参加难度较高的冒险级课程，此时他身处离地面数米高的地方。就在那时，他的安全带突然松开了。如果他当时掉下去的话……他本有可能遭受非常严重的伤势。
最令人担忧的，除了设备显然不适合他的年龄和体型（当时他7岁，体型偏瘦）之外，就是工作人员处理该情况的方式。他们并未立刻意识到事态的严重性并承担责任，反而感觉基本上是让我一个人来应对这种情况。而且问题还被大幅淡化处理了。考虑到可能产生的后果，团队的回应实在令人失望至极。
一年后，我带着儿子再次前往，自然对安全带的使用有很多疑问，也想确认它是否适合他的体型。然而，我非但没有得到安慰，我的担忧也未被重视；相反，对方基本上是在告诉我：如果我太焦虑的话，不如离开并别再问问题了。昨天我去查看他们有什么样的器材，发现他们终于有了合适的安全带，这真是个好消息。然而，一名工作人员并未专业地回答我的问题，反而态度恶劣，还指责我没有礼貌地向他们打招呼。
家长完全有权询问有关孩子安全的问题，而不应被当作麻烦制造者，也不应遭到粗暴的对待。
经历了这三次事件之后，。我对这里的安全文化，以及该游乐园处理家长合理担忧的方式都深感担忧。在我看来，孩子们的安全始终应置于首位；当家长对安全设施提出疑问时，理应得到尊重与倾听。
另外，从我的角度来看，这里的收费也相当昂贵。
我强烈建议各位家长和在让孩子进入游乐设施前，详细询问有关设备及安全流程的相关信息。显然，这是我们最后一次去那里了。
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