The worst customer service I've ever experienced - 解剖学教室 (博洛尼亚) - Teatro Anatomico - 1499条旅客点评与比价

conradh300

The worst customer service I've ever experienced

解剖学教室的点评

2026年10月14日发布于: 海外

点评：Booked a tour using my phone standing in the courtyard of the Teatro. The board at the foot of the stairs invites bookings but doesn't say where the tours start from. We therefore climbed the stairs and went to the Reception Desk where we were abruptly told 'No, no! Go down, down!' We started back towards the stairs and a woman came out from behind the desk saying 'Go down there, THERE!' Pointing to a gentleman sitting at a desk at the far end if another corridor. We walked over to him and he explained that the tours start from the Courtyard. We we downstairs again and saw a small sign that had previously been hidden by people standing in front of it saying 'Tours start here.' It was now about two or three minutes after the time the tour we had booked had been due to start. A tour was just starting so we spoke to the guide who told us abruptly 'You are late, she has gone. No I don't know where she is you have to go upstairs.' We went back to the Reception desk where we asked where the tour was now as we had been told it had started. She yelled at us 'YOU ARE LYING. YOU WERE LATE. YOU SHOULD READ YOUR TICKET, READ YOUR EMAIL, NOT MY FAULT YOU DON'T READ YOUR EMAIL.' She flounced with us back downstairs where we eventually joined the tour. We later read the small print on the ticket, and the email, neither said where the tour began.
Probably the worst customer service I have encountered in my 70 years.

翻译：我站在剧院的庭院里，用手机预订了参观行程。楼梯下方的告示牌上虽鼓励人们预订，却并未说明参观从何处开始。于是我们走上楼梯，来到接待处，结果被粗暴地告知：“不行，不行！下去，快下去！”我们转身朝楼梯走去，这时一位女子从柜台后走出来说：“往那儿走，就是那儿！”她指着另一条走廊尽头坐在办公桌旁的男士。我们走过去找他，他解释说游览从庭院处开始。我们又下到楼下，看到了一个之前被站在前面的人挡住而看不见的小指示牌，上面写着“游览从此处开始”。此时，我们所预订的游览原定开始时间已经过去两三分钟了。正好有一场游览正在开始，于是我们与导游交谈，他生硬地对我们说：“你们迟到了，她已经走了。不，我不知道她在哪儿，你们得上楼去。”我们回到接待处，询问现在游览团在哪里，因为我们听说游览早就开始了。她冲着我们大喊：“你们在撒谎！你们迟到了！你们应该看看门票说明和邮件内容，没看邮件可不能怪我啊。”随后她气冲冲地领我们下楼，我们最终才加入了游览团。后来我们仔细阅读了门票上的细则以及邮件内容，但两者都没提到游览的起始地点。
这或许是我70年人生中所遇到过最糟糕的客户服务了。

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