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Jodie B
Disappointing experience, poor customer service and families made to feel unwelcome
The Milestone - Crystal Peaks的点评
点评：Title: Disappointing experience, poor customer service and families made to feel unwelcome
Our experiences at The Milestone at Crystal Peaks have been increasingly disappointing, and after what has happened recently, I feel other customers should be aware of our concerns.
There have been occasions when food has been refused to us at around 6pm because we were told there was no chef available, despite other customers being served. This has happened more than once, leaving us questioning why some customers appear to receive a different level of service from others.
On our most recent visit, we were questioned about the food we were eating, despite having purchased it. This made us feel uncomfortable and as though we were being watched rather than welcomed as paying customers. When we have previously asked to speak to management about our concerns, we have been told they were busy, which has made resolving these issues extremely difficult.
There also appears to be inconsistency in how rules are applied to families and children. We have concerns about restrictions on children, including being told that children cannot eat sweets, while other situations appear to be treated differently. We also have concerns about the stated times children must leave the premises and whether these rules are being applied consistently.
What has made this situation even worse is that, after raising complaints about our experiences, we were informed that our entire group was barred from the pub. This included people who had not made any complaint themselves. Being excluded as a whole group following complaints raises serious concerns about how customer feedback is handled.
Complaining about a genuine customer service issue should not result in other members of a group being punished for something they have not done. We expected our concerns to be taken seriously, handled professionally and addressed fairly.
The situation has caused considerable upset, particularly for families with children, including children with additional needs who have been affected by the refusal of food and the distress surrounding these experiences.
A pub should be a welcoming place where customers are treated fairly, families feel comfortable, and complaints are dealt with appropriately. Unfortunately, that has not been our experience at The Milestone.
I hope the brewery and management take these concerns seriously and review how customers are being treated. Based on our experiences, I would be reluctant to recommend this pub to other families.
Our experiences at The Milestone at Crystal Peaks have been increasingly disappointing, and after what has happened recently, I feel other customers should be aware of our concerns.
There have been occasions when food has been refused to us at around 6pm because we were told there was no chef available, despite other customers being served. This has happened more than once, leaving us questioning why some customers appear to receive a different level of service from others.
On our most recent visit, we were questioned about the food we were eating, despite having purchased it. This made us feel uncomfortable and as though we were being watched rather than welcomed as paying customers. When we have previously asked to speak to management about our concerns, we have been told they were busy, which has made resolving these issues extremely difficult.
There also appears to be inconsistency in how rules are applied to families and children. We have concerns about restrictions on children, including being told that children cannot eat sweets, while other situations appear to be treated differently. We also have concerns about the stated times children must leave the premises and whether these rules are being applied consistently.
What has made this situation even worse is that, after raising complaints about our experiences, we were informed that our entire group was barred from the pub. This included people who had not made any complaint themselves. Being excluded as a whole group following complaints raises serious concerns about how customer feedback is handled.
Complaining about a genuine customer service issue should not result in other members of a group being punished for something they have not done. We expected our concerns to be taken seriously, handled professionally and addressed fairly.
The situation has caused considerable upset, particularly for families with children, including children with additional needs who have been affected by the refusal of food and the distress surrounding these experiences.
A pub should be a welcoming place where customers are treated fairly, families feel comfortable, and complaints are dealt with appropriately. Unfortunately, that has not been our experience at The Milestone.
I hope the brewery and management take these concerns seriously and review how customers are being treated. Based on our experiences, I would be reluctant to recommend this pub to other families.
翻译：标题：体验糟糕、客户服务差，家庭顾客甚至被拒之门外
我们在Crystal Peaks的The Milestone酒店的体验越来越令人失望。鉴于最近发生的情况，我认为其他顾客有必要了解我们的顾虑。
曾有几次，晚上6点左右我们想点餐却遭到拒绝，理由是没有厨师在场，尽管当时其他顾客仍能正常点餐。这种情况发生过不止一次。这让我们不禁疑惑：为什么有些顾客得到的服务水平似乎与其他人不同呢？
最近一次光临时，尽管我们已经购买了食物，却仍被询问所吃的食物是什么。这让我们感到很不自在，感觉自己更像是在被监视，而非作为付费顾客受到欢迎。此前当我们试图向管理人员反映这些问题时，得到的答复总是他们很忙，这也使得问题难以得到解决。似乎在将规则应用于家庭和儿童方面也存在不一致的情况。我们对针对儿童的种种限制感到担忧，比如规定儿童不能吃糖果，但其他情况似乎又得到了不同对待。我们还对规定的儿童离场时间，以及这些规则是否得到一致执行存有疑虑。
让情况变得更糟的是，我们在反映了自己的遭遇之后，。我们获悉，我们整个团体都被禁止进入酒吧。这其中甚至包括那些并未提出任何投诉的人。仅仅因为有人投诉就对整个团体实施准入限制，这引发了我们对客户反馈处理方式的严重担忧。
因遇到真正的客户服务问题而提出投诉，不应导致团体中的其他成员因并未犯错而受到惩罚。我们原本期望我们的诉求能够得到重视、得到专业处理以及公平对待。这一情况引发了极大的不安，尤其是对有孩子的家庭而言。那些有特殊需求的儿童也深受影响——他们因被拒绝提供食物以及由此引发的焦虑而遭受痛苦。
酒吧本应是一个温馨的场所：顾客能受到公平对待，家庭能感到安心，任何投诉也能得到妥善处理。遗憾的是，在The Milestone酒吧，我们的体验却并非如此。我希望酒厂及管理层能重视这些担忧，并重新审视对待顾客的方式。根据我们的经历，我不太愿意向其他家庭推荐这家酒馆。
我们在Crystal Peaks的The Milestone酒店的体验越来越令人失望。鉴于最近发生的情况，我认为其他顾客有必要了解我们的顾虑。
曾有几次，晚上6点左右我们想点餐却遭到拒绝，理由是没有厨师在场，尽管当时其他顾客仍能正常点餐。这种情况发生过不止一次。这让我们不禁疑惑：为什么有些顾客得到的服务水平似乎与其他人不同呢？
最近一次光临时，尽管我们已经购买了食物，却仍被询问所吃的食物是什么。这让我们感到很不自在，感觉自己更像是在被监视，而非作为付费顾客受到欢迎。此前当我们试图向管理人员反映这些问题时，得到的答复总是他们很忙，这也使得问题难以得到解决。似乎在将规则应用于家庭和儿童方面也存在不一致的情况。我们对针对儿童的种种限制感到担忧，比如规定儿童不能吃糖果，但其他情况似乎又得到了不同对待。我们还对规定的儿童离场时间，以及这些规则是否得到一致执行存有疑虑。
让情况变得更糟的是，我们在反映了自己的遭遇之后，。我们获悉，我们整个团体都被禁止进入酒吧。这其中甚至包括那些并未提出任何投诉的人。仅仅因为有人投诉就对整个团体实施准入限制，这引发了我们对客户反馈处理方式的严重担忧。
因遇到真正的客户服务问题而提出投诉，不应导致团体中的其他成员因并未犯错而受到惩罚。我们原本期望我们的诉求能够得到重视、得到专业处理以及公平对待。这一情况引发了极大的不安，尤其是对有孩子的家庭而言。那些有特殊需求的儿童也深受影响——他们因被拒绝提供食物以及由此引发的焦虑而遭受痛苦。
酒吧本应是一个温馨的场所：顾客能受到公平对待，家庭能感到安心，任何投诉也能得到妥善处理。遗憾的是，在The Milestone酒吧，我们的体验却并非如此。我希望酒厂及管理层能重视这些担忧，并重新审视对待顾客的方式。根据我们的经历，我不太愿意向其他家庭推荐这家酒馆。
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