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What a shame
The Plough Inn的点评
点评：What a shame.
We've been visiting The Plough for at least the past 10-12 years, and it's been mostly faultless.
But, we made a last minute call on the morning of Sunday 13th September, to see if there was a possibility of a reservation for 10 people to attend that lunchtime.
We were told there wasn't any availability, and we accepted that.
Moments later, we received a call back. Bear in mind the call was made to us, we didn't make a second call to them. We were told that there was availability, there'd been a slight reshuffle and that sitting together would be fine.
We arrived at 1pm, as instructed, travelling 20 miles as a large party of 10.
We were told that the booking hadn't been noted. Then we were told it had, but we'd have to have eaten and have the table clear within the hour, as another booking was coming in at 2pm. We were a party of 10 people, including 3 children, and also a 6 month old, who needed to be fed. It just wasn't a reasonable request, to expect a large party to rush through a meal and drinks.
One member of staff appeared to understand our justified frustration, while other members of staff appeared to be swanning around aimlessly and saying "Oh I'm so stressed by this".
We left, and went somewhere else.
Customer service was appalling from the get-go, and we won't be returning.
We've been visiting The Plough for at least the past 10-12 years, and it's been mostly faultless.
But, we made a last minute call on the morning of Sunday 13th September, to see if there was a possibility of a reservation for 10 people to attend that lunchtime.
We were told there wasn't any availability, and we accepted that.
Moments later, we received a call back. Bear in mind the call was made to us, we didn't make a second call to them. We were told that there was availability, there'd been a slight reshuffle and that sitting together would be fine.
We arrived at 1pm, as instructed, travelling 20 miles as a large party of 10.
We were told that the booking hadn't been noted. Then we were told it had, but we'd have to have eaten and have the table clear within the hour, as another booking was coming in at 2pm. We were a party of 10 people, including 3 children, and also a 6 month old, who needed to be fed. It just wasn't a reasonable request, to expect a large party to rush through a meal and drinks.
One member of staff appeared to understand our justified frustration, while other members of staff appeared to be swanning around aimlessly and saying "Oh I'm so stressed by this".
We left, and went somewhere else.
Customer service was appalling from the get-go, and we won't be returning.
翻译：真可惜。
过去10到12年里，我们一直光顾这家餐厅，体验也一直无可挑剔。
但在9月13日星期日上午，我们临时打电话过去，询问是否有可能为10个人预订当天的午餐。
对方告诉我们没有空位了，我们也接受了这个结果。
没过多久，我们就接到了回电。请注意，是他们给我们打电话的，我们并没有再打第二次电话给他们。我们事先得到通知，说有空位可用，只是稍微调整了一下座位安排，大家坐在一起也没问题。
我们按照指示于下午1点抵达，10个人结伴而行，驱车20英里才到达。
后来我们得知预订信息并未被记录。接着又告诉我们预订确实已登记，但我们必须在一小时内吃完饭并清理好餐桌，因为下午2点还有另一组客人要来。我们一行10人，其中有3个孩子，还有一个6个月大的婴儿需要喂食。要求一大群人匆匆吃完饭、喝完饮料，这实在是不合理的要求。
有一位工作人员似乎理解我们合理的沮丧情绪，而其他工作人员则漫无目的地闲逛，还说着“天哪，我真是压力山大”。
于是我们离开，去了别的地方。
从一开始，他们的客户服务就糟糕透顶，我们再也不会光顾了。
过去10到12年里，我们一直光顾这家餐厅，体验也一直无可挑剔。
但在9月13日星期日上午，我们临时打电话过去，询问是否有可能为10个人预订当天的午餐。
对方告诉我们没有空位了，我们也接受了这个结果。
没过多久，我们就接到了回电。请注意，是他们给我们打电话的，我们并没有再打第二次电话给他们。我们事先得到通知，说有空位可用，只是稍微调整了一下座位安排，大家坐在一起也没问题。
我们按照指示于下午1点抵达，10个人结伴而行，驱车20英里才到达。
后来我们得知预订信息并未被记录。接着又告诉我们预订确实已登记，但我们必须在一小时内吃完饭并清理好餐桌，因为下午2点还有另一组客人要来。我们一行10人，其中有3个孩子，还有一个6个月大的婴儿需要喂食。要求一大群人匆匆吃完饭、喝完饮料，这实在是不合理的要求。
有一位工作人员似乎理解我们合理的沮丧情绪，而其他工作人员则漫无目的地闲逛，还说着“天哪，我真是压力山大”。
于是我们离开，去了别的地方。
从一开始，他们的客户服务就糟糕透顶，我们再也不会光顾了。
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