Must tip to get pictures they take - Deep Hollow Ranch (蒙托克) - Deep Hollow Ranch - 94条旅客点评与比价

Chloé C

Must tip to get pictures they take

Deep Hollow Ranch的点评

2026年08月10日发布于: 海外

点评：I booked the 1.5hr ride to the beach and back for my boyfriend and I. I’m an experienced rider and he hasn’t ridden a horse since he was a child, so we were hoping for a little more instruction for him other than “pull back to stop and kick to go”. We were already on the horses for 5min before the guide stopped, introduced himself and asked if it was anyone’s first time on a horse before (little late to be asking that!). Due to his thick accent, it was also extremely difficult to understand him when he was shouting instructions from the back of a horse. The trail itself was extremely rocky and the horses were frequently smashing their hooves/slipping on the rocky terrain. Our guide was always 2 horse lengths ahead of the group with another rider, so if something had happened while riding and we needed immediate assistance, we would have had to yell for him to stop. We were with an inexperienced group of riders, so we trotted one time and then never tried again. The oddest thing was after the ride. The guide took a couple quick pictures of each group while on the beach and told us to leave our number so he could send us the pictures afterwards. We did, bought a hat from them and left. Then my boyfriend received a message via Venmo from the business “reminding that we haven’t received a tip from you for your ride and we accept tips via Venmo”. Two days went by and still no pictures. I messaged them on Instagram and got no reply. The following day I called and asked if the pictures could be sent to me and was told she would let our guide (Carvel) know to send them. I then received texts from someone who was obviously Carvel himself telling me again he still hadn’t received a tip from us. I asked if it was required to leave a tip in order to receive the pictures and he said “did not say that- but Carvel took the photos on his personal phone which he did not have to do so we believe he deserves a tip.” Carvel never asked for my phone to take the pictures which I would have happily provided if asked. We finally got the pictures after I sent a string of angry messages. After paying over $400 for the ride and the hat, I never expected to have to harass the business multiple times for three pictures that were taken in a rush. I do not recommend this experience.

翻译：我为我和男朋友预订了一次往返海滩、时长1.5小时的骑马活动。我是个经验丰富的骑手，而他从小到大就没骑过马，所以我们原本期望能得到更多针对他的指导，而不只是“拉缰绳停下来、用脚踢马肚让其前进”这样的简单指令。我们骑上马后已经5分钟了，向导才停下来，做了自我介绍，然后问有没有人是第一次骑马（这时才问也太晚了吧！）。由于他口音很重，当他在马背上大声下达指令时，也极难听清他在说什么。山路本身布满岩石，马匹的蹄子经常在这种崎岖的路面上受伤或打滑。我们的向导总是和另一名骑手一起，领先整个队伍两个马身的距离；因此，如果在骑行过程中发生意外而我们需要紧急求助，就不得不大喊着让他停下来。同行的都是些缺乏经验的骑手。于是我们试了一次，之后就再也没去过。最奇怪的是骑马之后的事。导游在海滩上给每群游客快速拍了几张照片，然后让我们留下电话号码，说之后会把照片发给我们。我们照做了，还从他们那里买了一顶帽子，随后就离开了。后来，我的男朋友收到了这家店通过Venmo发来的消息：“提醒一下，我们还没收到您给的小费，我们接受通过Venmo支付小费。”两天过去了，我们还是没收到那些照片。我在Instagram上给他们发消息，但没有得到回复。第二天我打电话过去，询问能否把照片发给我，对方说她会通知我们的向导（Carvel）把照片发过来。随后我收到了一条短信，发信人显然就是Carvel本人，他在短信中再次表示他还没有收到我们的小费。我询问是否必须给小费才能拿到照片，他回答说：“没这么说——不过Carvel是用自己的私人手机拍摄的照片，其实他本没必要这么做，所以我们认为他理应得到小费。” Carvel从未向我索要手机来拍照，如果他开口请求，我肯定会乐意提供的。在我发了一连串愤怒的消息后，终于拿到了照片。在支付了400多美元用于支付车费和购买帽子之后……我怎么也没想到，就为了三张匆忙拍下的照片，我居然得多次去打扰这家商家。我绝不推荐这种体验。

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