点评:Lovely grounds but road driving up to hotel was full of potholes. Unfortunately the hotel is looking really tired and the receptionist greeting us was lovely but her uniform was stained and grubby looking which for staff greeting guests front of house wasn't a good impression.
Our room wasn't quite ready so we sat in the lounge with the other guests waiting. The leather sofas were tired looking and flaking and there was no staff to serve drinks at the bar and a family with children were getting restless waiting for someone to serve.
We then got told rooms were ready but the lift was out of order so guests had to climb the stairs with luggage.
The spa was good but no manicure or pedicure available and the pool needed updating.
The Linden Tree pub was lovely but food was very overpriced. No bar snacks like crisps or nuts available. There also seemed to be extra charge for bacon and cheese in the burgers which were already £22 and the cheesecake was a very small slice and £13. My husband was very disappointed.
We also had a fire alarm at 3.30am which seemed to be a false alarm but the night porter was very apologetic but he seemed to be trying to deal with it on his own.
Full English breakfast was fabulous however and the lady serving us was lovely. I noticed that there was a £6 charge if you wanted eggs benedict or anything different to full English.
Won't be back in a hurry sorry.
翻译:酒店环境优美,但通往酒店的路坑坑洼洼。酒店本身看起来非常陈旧,接待我们的前台接待员虽然很热情,但她的制服脏兮兮的,作为前台接待人员,这样的形象实在令人失望。
我们的房间还没准备好,所以我们和其他客人一起坐在休息室里等候。休息室里的皮沙发看起来陈旧不堪,皮革都剥落了。酒吧里也没有服务员,一家带着孩子的家庭等得不耐烦了。
后来我们被告知房间已经准备好了,但是电梯坏了,所以客人不得不拖着行李爬楼梯。
水疗中心不错,但是没有美甲或足疗服务,泳池也需要翻新。
菩提树酒吧很漂亮,但是食物价格过高。酒吧不提供薯片或坚果之类的零食。汉堡里加培根和奶酪似乎还要额外收费,而汉堡本身已经要22英镑了。芝士蛋糕只有一小块,就要13英镑。我丈夫非常失望。
凌晨3点半火警响了,后来发现是误报,但夜班门卫非常抱歉,不过他似乎想独自处理。
英式全套早餐很棒,服务员也很热情。我注意到,如果想吃班尼迪克蛋或其他非英式全套早餐的菜品,需要额外支付6英镑。
抱歉,短期内不会再来了。