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Mariatang2020
Truly disappointing
法拉利精品店的点评
点评：A Truly Disappointing Experience at the Ferrari Store
I have rarely encountered such snobbery and arrogance as we experienced at the Ferrari store.
We arrived at 9:57 a.m., and the sales assistant saw us and even waved at us. However, the store did not open until 10:10 a.m., and not a single apology was offered for keeping us waiting.
My husband is a member of the Ferrari Owners Club in Denmark, and I showed his membership card at the entrance, explaining that I wanted to buy him a Ferrari polo shirt as a gift. Unfortunately, the staff showed absolutely no interest in helping us, so we decided to leave.
We returned the following day, and although the store did not open until 10:03 a.m. this time, the experience was slightly better thanks to a young female sales assistant who was much friendlier. When she received my husband’s membership number, her attitude changed noticeably, and she suddenly became much more enthusiastic. We had a pleasant little conversation about our car and where we were from, and I eventually bought the gift for my husband.
While I appreciate the friendlier service on our second visit, the overall experience was far below what one would expect from a prestigious brand like Ferrari. Customers should be treated with respect and courtesy regardless of their membership status or what they intend to purchase.
Ferrari represents excellence, passion, and prestige, but unfortunately, the customer service in this store did not live up to the brand’s reputation.
I have rarely encountered such snobbery and arrogance as we experienced at the Ferrari store.
We arrived at 9:57 a.m., and the sales assistant saw us and even waved at us. However, the store did not open until 10:10 a.m., and not a single apology was offered for keeping us waiting.
My husband is a member of the Ferrari Owners Club in Denmark, and I showed his membership card at the entrance, explaining that I wanted to buy him a Ferrari polo shirt as a gift. Unfortunately, the staff showed absolutely no interest in helping us, so we decided to leave.
We returned the following day, and although the store did not open until 10:03 a.m. this time, the experience was slightly better thanks to a young female sales assistant who was much friendlier. When she received my husband’s membership number, her attitude changed noticeably, and she suddenly became much more enthusiastic. We had a pleasant little conversation about our car and where we were from, and I eventually bought the gift for my husband.
While I appreciate the friendlier service on our second visit, the overall experience was far below what one would expect from a prestigious brand like Ferrari. Customers should be treated with respect and courtesy regardless of their membership status or what they intend to purchase.
Ferrari represents excellence, passion, and prestige, but unfortunately, the customer service in this store did not live up to the brand’s reputation.
翻译：在法拉利专卖店的糟糕体验
我很少遇到像在法拉利专卖店所经历的那种势利与傲慢。
我们于上午9点57分到达，销售员看到了我们，甚至还向我们挥手致意。然而，店铺直到10点10分才开门，对于让我们等待一事，他们连一句道歉都没有。
我的丈夫是丹麦法拉利车主俱乐部的会员，我在入口处出示了他的会员卡。我解释说想买一件法拉利品牌的Polo衫作为礼物送给他。可惜，店员们完全不感兴趣帮助我们，于是我们决定离开。
第二天我们又回来了。虽然这次商店直到上午10点03分才开门，但由于有一位友善得多的年轻女店员，我们的体验稍微好了一些。当她得知我丈夫的会员编号后，态度明显转变，立刻变得热情起来。我们愉快地聊了聊我们的车以及各自的家乡，最后我给丈夫买下了那份礼物。
虽然第二次到访时服务态度友善了一些，但整体体验仍远远达不到像法拉利这样的知名品牌理应提供的水准。无论顾客的会员身份如何，也无论他们打算购买什么产品，都应该受到尊重与礼遇。
法拉利代表着卓越、热情与尊贵，但遗憾的是……这家店的客服表现未能配得上该品牌的声誉。
我很少遇到像在法拉利专卖店所经历的那种势利与傲慢。
我们于上午9点57分到达，销售员看到了我们，甚至还向我们挥手致意。然而，店铺直到10点10分才开门，对于让我们等待一事，他们连一句道歉都没有。
我的丈夫是丹麦法拉利车主俱乐部的会员，我在入口处出示了他的会员卡。我解释说想买一件法拉利品牌的Polo衫作为礼物送给他。可惜，店员们完全不感兴趣帮助我们，于是我们决定离开。
第二天我们又回来了。虽然这次商店直到上午10点03分才开门，但由于有一位友善得多的年轻女店员，我们的体验稍微好了一些。当她得知我丈夫的会员编号后，态度明显转变，立刻变得热情起来。我们愉快地聊了聊我们的车以及各自的家乡，最后我给丈夫买下了那份礼物。
虽然第二次到访时服务态度友善了一些，但整体体验仍远远达不到像法拉利这样的知名品牌理应提供的水准。无论顾客的会员身份如何，也无论他们打算购买什么产品，都应该受到尊重与礼遇。
法拉利代表着卓越、热情与尊贵，但遗憾的是……这家店的客服表现未能配得上该品牌的声誉。
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