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katiebN3109RB
Enjoyed but disappointed how the manager dealt with my mum's fall!
曼荼罗水疗馆的点评
点评：This has been our first time in Budapest on our mother and daughter trip. We decided we would prefer a spa day rather than going to the thermal baths and we enjoyed our time at mandala spa.
The atmosphere was lovely and wasn't crowded so made it a welcome time together.
What I was disappointed with was on raising safety issues around the jacuzzi as the Mat is very small and area is slippy which caused my mum to fall and hurt herself. She is able bodied and fit for her age and when this was politely shared the manager was dismissive and blamed my mum and that she should of used the rail which she had done so! This was appalling management and could of been dealt with in more of a compassionate way along with an apology or if there was anything they could do but it wasn't! I would hope the is something that they have learnt from and replaced the Mat for a longer one at the top of the stairs as a saw a few people on the verge of falling but unlucky for my mum she fall and was injured!
The atmosphere was lovely and wasn't crowded so made it a welcome time together.
What I was disappointed with was on raising safety issues around the jacuzzi as the Mat is very small and area is slippy which caused my mum to fall and hurt herself. She is able bodied and fit for her age and when this was politely shared the manager was dismissive and blamed my mum and that she should of used the rail which she had done so! This was appalling management and could of been dealt with in more of a compassionate way along with an apology or if there was anything they could do but it wasn't! I would hope the is something that they have learnt from and replaced the Mat for a longer one at the top of the stairs as a saw a few people on the verge of falling but unlucky for my mum she fall and was injured!
翻译：这是我们母女俩第一次来布达佩斯。我们决定不去温泉浴场，而是选择去水疗中心放松一下，我们在曼陀罗水疗中心度过了愉快的时光。
水疗中心的氛围很棒，人也不多，让我们享受了一段美好的时光。
让我失望的是，我们曾就按摩浴缸周围的安全问题提出过意见。按摩垫非常小，而且地面很滑，导致我妈妈摔倒受伤。她身体健康，身体状况也很好，但当我们礼貌地提出这个问题时，经理却不以为然，反而责怪我妈妈，说她应该使用扶手，而她明明已经使用了！这种管理方式令人失望，他们本可以更体贴地处理此事，并道歉或提出任何补救措施，但他们并没有！我希望他们能从中吸取教训，在楼梯顶部更换一块更长的按摩垫，因为我看到好几个人都差点摔倒，但不幸的是，我妈妈摔倒受伤了！
水疗中心的氛围很棒，人也不多，让我们享受了一段美好的时光。
让我失望的是，我们曾就按摩浴缸周围的安全问题提出过意见。按摩垫非常小，而且地面很滑，导致我妈妈摔倒受伤。她身体健康，身体状况也很好，但当我们礼貌地提出这个问题时，经理却不以为然，反而责怪我妈妈，说她应该使用扶手，而她明明已经使用了！这种管理方式令人失望，他们本可以更体贴地处理此事，并道歉或提出任何补救措施，但他们并没有！我希望他们能从中吸取教训，在楼梯顶部更换一块更长的按摩垫，因为我看到好几个人都差点摔倒，但不幸的是，我妈妈摔倒受伤了！
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