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Déborah P
I’m disappointed with my experience trying to book tickets at the Grand Theatre in Wolverhampton - accessible seating.
Grand Theatre的点评
点评：I’m disappointed with my experience trying to book tickets at the Grand Theatre in Wolverhampton.
I was arranging a group booking for several ladies who have mild dementia, cognitive impairment, and mobility issues, so accessibility and clear communication were really important. Unfortunately, the process was frustrating from start to finish.
I was informed that the only suitable seats available for our needs were priced at nearly three times the standard ticket cost. This felt extremely unfair, especially given that these higher prices were effectively tied to accessibility requirements. It’s very concerning that individuals with mobility challenges may end up paying significantly more simply because of their needs.
I was then advised to contact the engagement team or accessibility team to request a possible discount. I did so, but I received no acknowledgement no confirmation that my email had been received, and no reply at all. This lack of communication was disappointing and unprofessional.
To make matters worse, I was told that the seats would be temporarily held for a week and that I would receive a follow up email. Again, no email ever arrived, leaving me uncertain and unable to proceed with confidence.
Overall, I feel let down by the lack of support, poor communication, and what appears to be an unfair pricing structure for those with accessibility needs. Vulnerable individuals should not face additional barriers or higher costs when trying to enjoy a simple outing like a theatre visit.
I sincerely hope the theatre reviews its approach to accessibility, customer service, and pricing, so others don’t have to go through the same experience.
I was arranging a group booking for several ladies who have mild dementia, cognitive impairment, and mobility issues, so accessibility and clear communication were really important. Unfortunately, the process was frustrating from start to finish.
I was informed that the only suitable seats available for our needs were priced at nearly three times the standard ticket cost. This felt extremely unfair, especially given that these higher prices were effectively tied to accessibility requirements. It’s very concerning that individuals with mobility challenges may end up paying significantly more simply because of their needs.
I was then advised to contact the engagement team or accessibility team to request a possible discount. I did so, but I received no acknowledgement no confirmation that my email had been received, and no reply at all. This lack of communication was disappointing and unprofessional.
To make matters worse, I was told that the seats would be temporarily held for a week and that I would receive a follow up email. Again, no email ever arrived, leaving me uncertain and unable to proceed with confidence.
Overall, I feel let down by the lack of support, poor communication, and what appears to be an unfair pricing structure for those with accessibility needs. Vulnerable individuals should not face additional barriers or higher costs when trying to enjoy a simple outing like a theatre visit.
I sincerely hope the theatre reviews its approach to accessibility, customer service, and pricing, so others don’t have to go through the same experience.
翻译：我对在伍尔弗汉普顿大剧院订票的经历非常失望。
我当时正在为几位患有轻度痴呆症、认知障碍和行动不便的女士安排团体订票，因此无障碍设施和清晰的沟通至关重要。不幸的是，整个过程从头到尾都令人沮丧。
我被告知，唯一符合我们需求的座位价格几乎是标准票价的三倍。这让我感到非常不公平，尤其考虑到这些更高的价格实际上是与无障碍设施相关的。行动不便的人仅仅因为自身需求就可能最终支付更高的价格，这令人非常担忧。
之后，我被告知可以联系客户关系团队或无障碍设施团队，询问是否有折扣。我照做了，但没有收到任何回复，既没有确认收到我的邮件，也没有收到任何回复。这种缺乏沟通的做法令人失望，也显得非常不专业。
更糟糕的是，我被告知座位将暂时保留一周，并会收到一封后续邮件。然而，我仍然没有收到任何邮件，这让我感到不安，无法安心地继续进行预订。总的来说，我对剧院缺乏支持、沟通不畅以及对有无障碍需求人士似乎不公平的定价结构感到失望。弱势群体在享受像看戏这样简单的活动时，不应该面临额外的障碍或更高的费用。
我衷心希望剧院能够重新审视其无障碍设施、客户服务和定价策略，以免其他人遭遇同样的经历。
我当时正在为几位患有轻度痴呆症、认知障碍和行动不便的女士安排团体订票，因此无障碍设施和清晰的沟通至关重要。不幸的是，整个过程从头到尾都令人沮丧。
我被告知，唯一符合我们需求的座位价格几乎是标准票价的三倍。这让我感到非常不公平，尤其考虑到这些更高的价格实际上是与无障碍设施相关的。行动不便的人仅仅因为自身需求就可能最终支付更高的价格，这令人非常担忧。
之后，我被告知可以联系客户关系团队或无障碍设施团队，询问是否有折扣。我照做了，但没有收到任何回复，既没有确认收到我的邮件，也没有收到任何回复。这种缺乏沟通的做法令人失望，也显得非常不专业。
更糟糕的是，我被告知座位将暂时保留一周，并会收到一封后续邮件。然而，我仍然没有收到任何邮件，这让我感到不安，无法安心地继续进行预订。总的来说，我对剧院缺乏支持、沟通不畅以及对有无障碍需求人士似乎不公平的定价结构感到失望。弱势群体在享受像看戏这样简单的活动时，不应该面临额外的障碍或更高的费用。
我衷心希望剧院能够重新审视其无障碍设施、客户服务和定价策略，以免其他人遭遇同样的经历。
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