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Badiallo S
**1 Star: Extremely disappointing experience with Calypso Charters**
Calypso Charters Anguilla的点评
点评：I rarely leave negative reviews, but my experience with Calypso Charters on August 10, 2026 was so poorly handled that I feel other travelers should be aware.
We booked a round-trip transfer between St. Maarten and Anguilla through StMartinbookings.com. Our scheduled return from Anguilla to St. Maarten was **4:30 PM**. The booking instructions specifically stated that passengers departing from Blowing Point should arrive **45 minutes before the scheduled departure**. They did **not** state that the boat could depart 45 minutes before the scheduled departure time.
We arrived at the terminal at approximately **4:15 PM** and went directly to the Calypso Charters window. We were shocked to be told that the boat had already left. When we questioned this, the staff told us that the 45-minute requirement meant they were allowed to leave early. That is not how the written instructions were presented to us, and there was no clear warning that arriving within 45 minutes of the scheduled departure could result in the boat leaving without us.
What makes this even more frustrating is that earlier that day, when we were departing from St. Maarten, one of the Calypso employees specifically asked my travel companion and me if we wanted to take an earlier boat. **We declined and explicitly told them we wanted to take our scheduled 4:30 PM return trip.** So Calypso was aware of our intended departure time.
Because the boat had left early, we were told we would have to purchase **brand-new public ferry tickets** to get back to St. Maarten. To make matters worse, we were given a ticket for the **wrong arrival port**, resulting in us arriving on the French side instead of the Dutch side where our vehicle was located.
We were also told that because we had missed the Calypso boat, we would likely be unable to retrieve our vehicle because the port would be gated and no one would be there to unlock it later that evening. I called Calypso and explained the situation and asked them to wait for us because we had no reasonable way to get back to our accommodations. I was told they would wait. **They did not.**
Once we arrived back in St. Maarten, I called Calypso multiple times for assistance. Their number is advertised as a 24-hour contact number, yet nobody answered and I never received a call back.
The most disappointing part was not simply missing the boat. It was the **lack of accountability, communication, and basic customer service afterward**. The employees we interacted with were rude, dismissive, and completely unsympathetic to the situation they had put us in. We were left to purchase alternative transportation, deal with incorrect ticketing, figure out how to access our vehicle, and find our own way back to our accommodations.
I have requested a **partial refund for the return portion of the trip**, since the outbound trip to Anguilla was completed but the return transportation we paid for was not provided as booked.
I strongly recommend that anyone booking with Calypso Charters **carefully clarify their departure policies in advance and get confirmation of exactly when the vessel will depart**. Based on my experience, the information provided to passengers was not clear, and when a problem occurred, the customer service was extremely poor.
Unfortunately, what should have been a simple day trip turned into a stressful and unnecessarily expensive ordeal. **I would not use Calypso Charters again.**
We booked a round-trip transfer between St. Maarten and Anguilla through StMartinbookings.com. Our scheduled return from Anguilla to St. Maarten was **4:30 PM**. The booking instructions specifically stated that passengers departing from Blowing Point should arrive **45 minutes before the scheduled departure**. They did **not** state that the boat could depart 45 minutes before the scheduled departure time.
We arrived at the terminal at approximately **4:15 PM** and went directly to the Calypso Charters window. We were shocked to be told that the boat had already left. When we questioned this, the staff told us that the 45-minute requirement meant they were allowed to leave early. That is not how the written instructions were presented to us, and there was no clear warning that arriving within 45 minutes of the scheduled departure could result in the boat leaving without us.
What makes this even more frustrating is that earlier that day, when we were departing from St. Maarten, one of the Calypso employees specifically asked my travel companion and me if we wanted to take an earlier boat. **We declined and explicitly told them we wanted to take our scheduled 4:30 PM return trip.** So Calypso was aware of our intended departure time.
Because the boat had left early, we were told we would have to purchase **brand-new public ferry tickets** to get back to St. Maarten. To make matters worse, we were given a ticket for the **wrong arrival port**, resulting in us arriving on the French side instead of the Dutch side where our vehicle was located.
We were also told that because we had missed the Calypso boat, we would likely be unable to retrieve our vehicle because the port would be gated and no one would be there to unlock it later that evening. I called Calypso and explained the situation and asked them to wait for us because we had no reasonable way to get back to our accommodations. I was told they would wait. **They did not.**
Once we arrived back in St. Maarten, I called Calypso multiple times for assistance. Their number is advertised as a 24-hour contact number, yet nobody answered and I never received a call back.
The most disappointing part was not simply missing the boat. It was the **lack of accountability, communication, and basic customer service afterward**. The employees we interacted with were rude, dismissive, and completely unsympathetic to the situation they had put us in. We were left to purchase alternative transportation, deal with incorrect ticketing, figure out how to access our vehicle, and find our own way back to our accommodations.
I have requested a **partial refund for the return portion of the trip**, since the outbound trip to Anguilla was completed but the return transportation we paid for was not provided as booked.
I strongly recommend that anyone booking with Calypso Charters **carefully clarify their departure policies in advance and get confirmation of exactly when the vessel will depart**. Based on my experience, the information provided to passengers was not clear, and when a problem occurred, the customer service was extremely poor.
Unfortunately, what should have been a simple day trip turned into a stressful and unnecessarily expensive ordeal. **I would not use Calypso Charters again.**
翻译：我很少给出负面评价，但2026年8月10日我在使用Calypso Charters的服务时遭遇了极其糟糕的体验，因此觉得其他旅客有必要了解这一情况。
我们通过StMartinbookings.com预订了从圣马丁岛往返安圭拉岛的交通服务。原定从安圭拉返回圣马丁的时间为下午4点30分。预订说明中明确指出：从布洛因角出发的乘客必须至少在预定出发时间前45分钟抵达。他们并未说明船只可以在预定出发时间前45分钟离港。
我们大约在下午4点15分抵达码头，随即前往Calypso Charters的售票窗口。当我们得知船只已经离开时，都惊呆了。经我们询问，工作人员称那45分钟的预留时间意味着船只可以提前出发。但实际上，我们收到的书面说明并非如此表述。而且没有任何明确的提示说明：如果在预定出发时间前45分钟内才到达，船只可能会在我们不在场的情况下离开。
更让人沮丧的是，当天早些时候从圣马腾出发时，Calypso的一名员工特意询问我和我的旅伴是否想搭乘更早一班的船。**我们拒绝了，并明确告诉他们我们打算乘坐下午4点半的那班返程船。**看来Calypso是知道我们原定的出发时间的。
由于那艘船提前离开了，我们被告知必须购买**全新的公共渡轮票**才能返回圣马丁岛。更糟糕的是，我们拿到的船票上标注的**到达港口有误**，导致我们抵达了法属一侧，而我们的车其实停在荷属一侧。
我们还被告知，由于我们错过了Calypso号船……我们很可能无法取回车辆，因为港口会关闭，到了晚上也不会有人在那里为我们解锁。我给Calypso打电话说明了情况，并请求他们等候我们，因为我们实在没有什么合理的办法能回到住处。对方承诺会等候。**但他们并没有。**
回到圣马丁后，我多次打电话给Calypso寻求帮助。他们的电话号码被宣传为24小时服务热线。然而没人回应，我也再也没收到回电。
最令人失望的并不只是错失了机会而已。真正的问题在于**事后毫无责任感、缺乏沟通，以及基本的客户服务也完全缺失**。与我们打交道的员工态度粗鲁、漠不关心，对我们所处的困境毫无同情心。我们只能自己去购买其他交通工具、处理错误的票务问题，还得想办法取回自己的车。然后我们再自行找到回住宿处的路。
我已申请**退还回程部分的费用**，因为前往安圭拉的行程已经完成，但我们付费订购的回程交通服务却并未按约定提供。
我强烈建议所有打算通过Calypso Charters预订服务的人**事先仔细确认其离船政策，并得到船只确切的出发时间的确认**。以我的经验来看，提供给乘客的信息不够清晰，一旦出现问题，客服服务也极其糟糕。
遗憾的是，原本应该是一次轻松愉快的一日游，却变成了令人压力倍增且花费高昂的糟糕体验。**我不会再选择Calypso Charters了。**
我们通过StMartinbookings.com预订了从圣马丁岛往返安圭拉岛的交通服务。原定从安圭拉返回圣马丁的时间为下午4点30分。预订说明中明确指出：从布洛因角出发的乘客必须至少在预定出发时间前45分钟抵达。他们并未说明船只可以在预定出发时间前45分钟离港。
我们大约在下午4点15分抵达码头，随即前往Calypso Charters的售票窗口。当我们得知船只已经离开时，都惊呆了。经我们询问，工作人员称那45分钟的预留时间意味着船只可以提前出发。但实际上，我们收到的书面说明并非如此表述。而且没有任何明确的提示说明：如果在预定出发时间前45分钟内才到达，船只可能会在我们不在场的情况下离开。
更让人沮丧的是，当天早些时候从圣马腾出发时，Calypso的一名员工特意询问我和我的旅伴是否想搭乘更早一班的船。**我们拒绝了，并明确告诉他们我们打算乘坐下午4点半的那班返程船。**看来Calypso是知道我们原定的出发时间的。
由于那艘船提前离开了，我们被告知必须购买**全新的公共渡轮票**才能返回圣马丁岛。更糟糕的是，我们拿到的船票上标注的**到达港口有误**，导致我们抵达了法属一侧，而我们的车其实停在荷属一侧。
我们还被告知，由于我们错过了Calypso号船……我们很可能无法取回车辆，因为港口会关闭，到了晚上也不会有人在那里为我们解锁。我给Calypso打电话说明了情况，并请求他们等候我们，因为我们实在没有什么合理的办法能回到住处。对方承诺会等候。**但他们并没有。**
回到圣马丁后，我多次打电话给Calypso寻求帮助。他们的电话号码被宣传为24小时服务热线。然而没人回应，我也再也没收到回电。
最令人失望的并不只是错失了机会而已。真正的问题在于**事后毫无责任感、缺乏沟通，以及基本的客户服务也完全缺失**。与我们打交道的员工态度粗鲁、漠不关心，对我们所处的困境毫无同情心。我们只能自己去购买其他交通工具、处理错误的票务问题，还得想办法取回自己的车。然后我们再自行找到回住宿处的路。
我已申请**退还回程部分的费用**，因为前往安圭拉的行程已经完成，但我们付费订购的回程交通服务却并未按约定提供。
我强烈建议所有打算通过Calypso Charters预订服务的人**事先仔细确认其离船政策，并得到船只确切的出发时间的确认**。以我的经验来看，提供给乘客的信息不够清晰，一旦出现问题，客服服务也极其糟糕。
遗憾的是，原本应该是一次轻松愉快的一日游，却变成了令人压力倍增且花费高昂的糟糕体验。**我不会再选择Calypso Charters了。**
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