下载App
资质规则
旅行
账户
Maureen A
Poor After-Purchase Customer Service
Tahiti Pearl Market的点评
点评：In November 2024, I purchased seven pendants and three bracelets ranging in price from $250-$700 each from Tahiti Pearl Market in Bora Bora. I chose this store after extensive research on Tahitian black pearls and vendors. My decision was based on their excellent reputation, being a major pearl producer, and their extensive selection of pearls. While the pearls themselves are lovely and enjoyed by my family members who wear them, the after-purchase customer service and tax-free process have been incredibly deceptive and extremely disappointing.
When filling out the VAT refund form, the salesman explicitly instructed me to only write “USA” for my address because “the refund is going onto your credit card. It will take about 2-3 months.” Since March 2025, I have emailed and mailed Tahiti Pearl Market and French Polynesia Customs, several times each, inquiring of the status of my refund of about $400. Each contact had my full name, mailing address, email address, phone number, documents, and pictures of the pearls. I was completely ignored until August 6, 2026 when the store wrote, “We are sincerely sorry to inform you we will unfortunately be unable to process the refund. This rejection is due to the absence of your address on the tax refund form. We deeply regret this situation, which is beyond our control.”
I responded by pointing out that this financial loss was entirely due to the explicit and incorrect directive of their own staff member and asked the store to make it right. They have completely ignored me since. Tahiti Pearl Market clearly does or care about customer relations or standing behind their employees’ mistakes once they have your money. Proceed with caution.
When filling out the VAT refund form, the salesman explicitly instructed me to only write “USA” for my address because “the refund is going onto your credit card. It will take about 2-3 months.” Since March 2025, I have emailed and mailed Tahiti Pearl Market and French Polynesia Customs, several times each, inquiring of the status of my refund of about $400. Each contact had my full name, mailing address, email address, phone number, documents, and pictures of the pearls. I was completely ignored until August 6, 2026 when the store wrote, “We are sincerely sorry to inform you we will unfortunately be unable to process the refund. This rejection is due to the absence of your address on the tax refund form. We deeply regret this situation, which is beyond our control.”
I responded by pointing out that this financial loss was entirely due to the explicit and incorrect directive of their own staff member and asked the store to make it right. They have completely ignored me since. Tahiti Pearl Market clearly does or care about customer relations or standing behind their employees’ mistakes once they have your money. Proceed with caution.
翻译：2024年11月，我在博拉博拉的塔希提珍珠市场购买了7枚吊坠和3条手链，每件商品的售价在250美元至700美元之间。在对塔希提黑珍珠及其供应商进行了大量研究后，我最终选择了这家店铺。我做出这一选择是因为它享有极佳的声誉、作为珍珠主要生产商的地位，以及种类繁多的珍珠产品。这些珍珠本身确实很漂亮，我的家人戴上后也都很喜欢。购买后的客户服务以及免税流程极其具有欺骗性，也令人极度失望。
在填写增值税退税表格时，售货员明确要求我只在地址栏中填写“USA”，理由是“退税款会退回到您的信用卡中，大概需要2到3个月的时间”。自2025年3月以来，我多次给塔希提珍珠市场以及法属波利尼西亚海关发送邮件和信件，询问约400美元退税款的到账情况。每份联系记录中都包含了我的全名、邮寄地址、电子邮箱、电话号码，以及相关文件和珍珠的照片。我完全被忽视，直到2026年8月6日，商店才发来消息称：“很遗憾地通知您，我们无法为您办理退款。拒绝退款的原因是退税申请表上缺少您的地址。对于这一我们无力控制的状况，我们深表歉意。”我回应称，这一经济损失完全是由于他们员工发出的错误指令所导致的，并要求商店予以纠正。但从那以后他们完全无视我的诉求。显然，Tahiti Pearl Market根本不在乎客户关系，一旦赚到了钱，就对员工的失误置之不理。大家购物时务必谨慎。
在填写增值税退税表格时，售货员明确要求我只在地址栏中填写“USA”，理由是“退税款会退回到您的信用卡中，大概需要2到3个月的时间”。自2025年3月以来，我多次给塔希提珍珠市场以及法属波利尼西亚海关发送邮件和信件，询问约400美元退税款的到账情况。每份联系记录中都包含了我的全名、邮寄地址、电子邮箱、电话号码，以及相关文件和珍珠的照片。我完全被忽视，直到2026年8月6日，商店才发来消息称：“很遗憾地通知您，我们无法为您办理退款。拒绝退款的原因是退税申请表上缺少您的地址。对于这一我们无力控制的状况，我们深表歉意。”我回应称，这一经济损失完全是由于他们员工发出的错误指令所导致的，并要求商店予以纠正。但从那以后他们完全无视我的诉求。显然，Tahiti Pearl Market根本不在乎客户关系，一旦赚到了钱，就对员工的失误置之不理。大家购物时务必谨慎。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
