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Iifelove11
Disappointing fruit scone . Uncomfortable experience.
Scampston Walled Garden的点评
点评：Have been at the coast for a few days so decided to stop off on the way home for a snack at Scampston Hall Cafe. Initially not massively clear how to get your food and pay. There appeared to be two counters one to get hot food and another one to get drinks then you pick your cakes of a table in the middle. We decided on two scones one cheese and one fruit. They appeared huge and looked lovely. You could choose a scone and if you wanted butter and jam for an extra cost and cream was also more. We had butter and jam. We also ordered 1 hot chocolate and 1 tea. The young lady behind the counter obligingly warmed my cheese scone up. The drinks were good and the tea came in a little pot with milk and the hot chocolate was tasty. The cheese scone was good as well, not the most tasty one i have ever had but good and you could choose for more money to have a small jar of chutney with it .
But although the fruit scone looked good it was really difficult to cut in half as was so dense and dry. (See photos) We had to cut it i to 3 parts and add lots of butter and jam to be able to make it moist and eat it. We got another small jar of jam as 1 jar did not make it moist enough to swallow. Also we counted 6 small currants in the huge scone which didn't help.
After 10 minutes the nice young lady who had served us came over to the table and looked really uncomfortable and stated that the extra jam we had took was a chargeable item and she had been sent over to tell us this. I explained we actually required it to make the scone soft enough to consume , she looked really awkward and said she will talk to her manager. She did not return . My companion was facing the counter and felt the other staff were glancing over after obviously talking about the situation. I noticed this as well. No one else came over which is not great management as whoever was in charge that day had sent the poor young woman over to challenge us . When we explained our actions . I feel this should have been dealt with in a more professional way with someone more senior coming over to ask if there was an issue. I had no problem at all paying for the jam i used but had no choice to moisten the scone. We always leave £4 tip anyway but didnt that day as it was an uncomfortable experience. The reason why i gave 3 stars , as i review fairly are the drinks cheese scone were good also because of the unfortunate, lovely young lady who was sent over when it should have been someone more senior. I would also suggest putting more fruit in your scones and making less dry, if you want to charge nearly £5 a scone they need to taste as good as they looked.
We wont be back but would suggest around the corner from Scampston was another little tea room which we will try and hope we have a much better experience.
But although the fruit scone looked good it was really difficult to cut in half as was so dense and dry. (See photos) We had to cut it i to 3 parts and add lots of butter and jam to be able to make it moist and eat it. We got another small jar of jam as 1 jar did not make it moist enough to swallow. Also we counted 6 small currants in the huge scone which didn't help.
After 10 minutes the nice young lady who had served us came over to the table and looked really uncomfortable and stated that the extra jam we had took was a chargeable item and she had been sent over to tell us this. I explained we actually required it to make the scone soft enough to consume , she looked really awkward and said she will talk to her manager. She did not return . My companion was facing the counter and felt the other staff were glancing over after obviously talking about the situation. I noticed this as well. No one else came over which is not great management as whoever was in charge that day had sent the poor young woman over to challenge us . When we explained our actions . I feel this should have been dealt with in a more professional way with someone more senior coming over to ask if there was an issue. I had no problem at all paying for the jam i used but had no choice to moisten the scone. We always leave £4 tip anyway but didnt that day as it was an uncomfortable experience. The reason why i gave 3 stars , as i review fairly are the drinks cheese scone were good also because of the unfortunate, lovely young lady who was sent over when it should have been someone more senior. I would also suggest putting more fruit in your scones and making less dry, if you want to charge nearly £5 a scone they need to taste as good as they looked.
We wont be back but would suggest around the corner from Scampston was another little tea room which we will try and hope we have a much better experience.
翻译：这几天一直在海边，所以回家的路上决定在斯坎普斯顿庄园咖啡馆稍作休息，吃点东西。一开始我不太清楚该如何点餐和付款。那里似乎有两个收银台，一个用来购买热食，另一个则卖饮料；之后还需要从中间的桌子上挑选蛋糕。我们最终选了两个司康饼，一个是芝士味的，另一个是水果味的。它们看起来个头很大，模样也很诱人。你可以自由选择司康饼，若需要黄油、果酱则需额外付费，奶油也是单独收费的。我们有黄油和果酱。我们还点了一杯热巧克力和一杯茶。柜台后的年轻女士热心地帮我把芝士司康加热。饮料很不错，茶是用带牛奶的小茶壶盛上的，热巧克力也很好喝。芝士司康同样不错——虽不是我吃过的最美味的，但也很好吃；如果愿意多付些钱，还可以选择搭配一小罐酸辣酱。虽然那个水果司康看起来不错，但由于质地过于紧密且干燥，真的很难切成两半。（见照片）我们不得不把它切成三块，还加了大量的黄油和果酱才能让它变得湿润些，从而能够食用。由于一罐果酱还不足以让司康变软到能下咽的程度，我们又额外要了一小罐果酱。另外，在这个巨大的司康里我们只数出了6颗小葡萄干，这自然也无助于改善口感。10分钟后，那位为我们服务的友善年轻女服务员走到桌前，显得十分不自在。她说我们多要的果酱属于需额外收费的物品，她是奉命来通知我们的。我解释说我们其实需要那些果酱来让司康饼变软到可以食用的程度，她显得很尴尬，表示会去跟经理商量。不过她再也没有回来。我的同伴面朝柜台，她感觉到其他工作人员在窃窃私语后不时朝我们这边瞥一眼。我也注意到了这一点。并没有其他人过来处理，这种管理方式实在欠佳——毕竟当天负责的人就是派那位可怜的年轻女子来与我们交涉的。当我们解释了自己的行为后，我觉得这件事本应以更专业的方式来处理，理应由资历更深的负责人过来询问是否出现了什么问题。我很乐意支付所用的果酱费用，但却别无选择，只能给司康饼加水。我们平时都会留下4英镑的小费，但那天却没有给，因为整个体验实在让人不舒服。我给出3颗星的评价——虽然我向来评分公正——是因为饮品和芝士司康饼确实不错，也因为那位被派来服务我们的年轻姑娘虽然很可爱，却不该是由她来接待顾客，理应派个资历更深的员工才对。另外，我建议在司康饼里多放些水果，这样就不会那么干硬了。如果你要卖每块司康近5英镑的话，那它的味道就必须和外观一样出色才行。
我们不会再光顾了，不过在Scampston附近还有另一家小茶室，我们打算去试试，希望能有更好的体验。
我们不会再光顾了，不过在Scampston附近还有另一家小茶室，我们打算去试试，希望能有更好的体验。
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