下载App
资质规则
旅行
账户
Maryann M
Disappointed
New River Junction的点评
点评：We unfortunately did not have a good experience during our recent stay. I want to start by saying that the associates we encountered were very friendly, courteous, and pleasant. Our concerns are not with the staff, but with the condition of the hotel and the lack of communication about the ongoing renovation.
When we booked the hotel directly through the hotel’s website, there was no indication that the property was undergoing significant renovations or in the process of transitioning to a new hotel. Had we known this in advance, we could have made an informed decision about whether to stay there. I realize that renovations are sometimes necessary, and I probably should have called ahead to confirm whether there was anything we needed to know, but I trusted the information on the hotel’s website and expected the property and its amenities to be operating normally.
One of the biggest issues was the elevators. There appeared to be water leakage around the elevators, which resulted in a very strong and unpleasant odor that was difficult to tolerate. We were staying on the fourth floor and ended up using the stairs rather than taking the elevator to avoid the smell. Toward the end of our stay, the odor had started to make its way onto our floor and could actually be smelled inside our room.
There were also several issues with the room. The floor did not appear to have been completely vacuumed, the main bathroom light was not working, and although there were enough towels, there was no bath mat. There was also no laundry bag provided, and the iron leaked water while we were using it. We did not bring these issues to the hotel’s attention during our stay because we had a very busy weekend and simply did not have the time to wait for someone to address them. However, these are things that should have been caught or addressed before the room was given to a guest.
The breakfast buffet was also disappointing. We understand that we arrived toward the end of the breakfast window, but there was very little food remaining and it was not being fully replenished. Additionally, the milk and juices in the self-service refrigerator were partially frozen.
The pool was not usable at all because the water had been drained. Again, there was no indication of this when we booked the hotel. We also were not able to use the fitness room because it was closed during the day. We are not sure whether there were specific fitness room hours, as this was not clear to us.
Given the high price we paid for our stay, we feel that the experience we received did not match the value we paid for. Several amenities were unavailable, there were significant issues with the property, and the condition of the hotel was not what we reasonably expected based on the information provided when we booked.
Again, I want to emphasize that the staff members we interacted with were friendly and courteous. Our feedback is about the condition of the property, the unavailable amenities, and especially the lack of communication with guests before arrival. We hope the hotel will take this feedback into consideration as the renovations continue and will be more transparent with future guests.
When we booked the hotel directly through the hotel’s website, there was no indication that the property was undergoing significant renovations or in the process of transitioning to a new hotel. Had we known this in advance, we could have made an informed decision about whether to stay there. I realize that renovations are sometimes necessary, and I probably should have called ahead to confirm whether there was anything we needed to know, but I trusted the information on the hotel’s website and expected the property and its amenities to be operating normally.
One of the biggest issues was the elevators. There appeared to be water leakage around the elevators, which resulted in a very strong and unpleasant odor that was difficult to tolerate. We were staying on the fourth floor and ended up using the stairs rather than taking the elevator to avoid the smell. Toward the end of our stay, the odor had started to make its way onto our floor and could actually be smelled inside our room.
There were also several issues with the room. The floor did not appear to have been completely vacuumed, the main bathroom light was not working, and although there were enough towels, there was no bath mat. There was also no laundry bag provided, and the iron leaked water while we were using it. We did not bring these issues to the hotel’s attention during our stay because we had a very busy weekend and simply did not have the time to wait for someone to address them. However, these are things that should have been caught or addressed before the room was given to a guest.
The breakfast buffet was also disappointing. We understand that we arrived toward the end of the breakfast window, but there was very little food remaining and it was not being fully replenished. Additionally, the milk and juices in the self-service refrigerator were partially frozen.
The pool was not usable at all because the water had been drained. Again, there was no indication of this when we booked the hotel. We also were not able to use the fitness room because it was closed during the day. We are not sure whether there were specific fitness room hours, as this was not clear to us.
Given the high price we paid for our stay, we feel that the experience we received did not match the value we paid for. Several amenities were unavailable, there were significant issues with the property, and the condition of the hotel was not what we reasonably expected based on the information provided when we booked.
Again, I want to emphasize that the staff members we interacted with were friendly and courteous. Our feedback is about the condition of the property, the unavailable amenities, and especially the lack of communication with guests before arrival. We hope the hotel will take this feedback into consideration as the renovations continue and will be more transparent with future guests.
翻译：很遗憾，我们最近的入住体验并不愉快。首先我想说，我们遇到的员工都非常友好、礼貌且令人愉快。我们的问题并不出在员工身上，而是酒店的状况以及关于正在进行装修事宜的信息传达不足。
当我们通过酒店官网直接预订时。没有任何迹象表明该物业正在进行大规模翻修，或者正在转型为一家新酒店。如果我们事先知道这些情况，就能做出明智的决定，决定是否在此入住。我明白有时候翻修是必要的，或许我应该提前打电话确认一下是否有什么需要我们了解的信息。但我相信酒店官网上的信息，原以为酒店及其设施都能正常运转。
最大的问题之一就是电梯。电梯周围似乎有漏水现象，导致一股极其浓烈且难闻的气味弥漫开来，让人难以忍受。我们住在四楼，为了避开那种气味，最终选择走楼梯而非乘坐电梯。在我们住宿的后期……那种异味开始弥漫到我们所在的楼层，实际上在房间里都能闻到。
房间里还有几个问题：地板似乎没有彻底吸尘过，主卫生间的灯也无法使用；虽然毛巾数量足够，但没有浴垫。另外也没有提供洗衣袋，而且我们在使用熨斗时它还漏水。我们在入住期间并未向酒店反映这些问题，因为那个周末我们十分忙碌，实在没有时间等着有人来处理这些事宜。不过，这些问题其实都应该在房间分配给客人之前就被发现并解决才对。
自助早餐也令人失望。我们明白自己是赶在早餐结束前才到的，但剩下的食物少之又少，而且也没有得到及时补充。此外，自助式冰箱里的牛奶和果汁都部分冻住了。
泳池完全无法使用，因为水已被排干。同样，我们在预订酒店时并未看到任何相关提示。我们也没能使用健身室，因为它在白天是关闭的。我们不确定健身室是否有特定的开放时间，因为这一点并未向我们说明清楚。
考虑到我们为此次住宿支付了高昂的费用，我们认为所获得的体验与我们支付的价格并不相符。很多设施都无法使用，酒店存在不少问题，其实际状况也远未达到我们根据预订时获得的信息所预期的水平。
需要再次强调的是，与我们打交道的员工都很友善且有礼貌。我们的反馈主要针对酒店的设施状况以及那些无法使用的服务项目。尤其是入住前与宾客缺乏沟通的问题。我们希望酒店能在后续的翻新工程中重视这一反馈，并在未来对宾客更加透明、坦诚。
当我们通过酒店官网直接预订时。没有任何迹象表明该物业正在进行大规模翻修，或者正在转型为一家新酒店。如果我们事先知道这些情况，就能做出明智的决定，决定是否在此入住。我明白有时候翻修是必要的，或许我应该提前打电话确认一下是否有什么需要我们了解的信息。但我相信酒店官网上的信息，原以为酒店及其设施都能正常运转。
最大的问题之一就是电梯。电梯周围似乎有漏水现象，导致一股极其浓烈且难闻的气味弥漫开来，让人难以忍受。我们住在四楼，为了避开那种气味，最终选择走楼梯而非乘坐电梯。在我们住宿的后期……那种异味开始弥漫到我们所在的楼层，实际上在房间里都能闻到。
房间里还有几个问题：地板似乎没有彻底吸尘过，主卫生间的灯也无法使用；虽然毛巾数量足够，但没有浴垫。另外也没有提供洗衣袋，而且我们在使用熨斗时它还漏水。我们在入住期间并未向酒店反映这些问题，因为那个周末我们十分忙碌，实在没有时间等着有人来处理这些事宜。不过，这些问题其实都应该在房间分配给客人之前就被发现并解决才对。
自助早餐也令人失望。我们明白自己是赶在早餐结束前才到的，但剩下的食物少之又少，而且也没有得到及时补充。此外，自助式冰箱里的牛奶和果汁都部分冻住了。
泳池完全无法使用，因为水已被排干。同样，我们在预订酒店时并未看到任何相关提示。我们也没能使用健身室，因为它在白天是关闭的。我们不确定健身室是否有特定的开放时间，因为这一点并未向我们说明清楚。
考虑到我们为此次住宿支付了高昂的费用，我们认为所获得的体验与我们支付的价格并不相符。很多设施都无法使用，酒店存在不少问题，其实际状况也远未达到我们根据预订时获得的信息所预期的水平。
需要再次强调的是，与我们打交道的员工都很友善且有礼貌。我们的反馈主要针对酒店的设施状况以及那些无法使用的服务项目。尤其是入住前与宾客缺乏沟通的问题。我们希望酒店能在后续的翻新工程中重视这一反馈，并在未来对宾客更加透明、坦诚。
© 2026 Tripadvisor 版权所有。
部分照片由 VFM Leonardo 提供。
TripAdvisor公司对外部网站的内容一概不负责。优惠价格中不含税和其他费用。
ICP证：沪B2-20200433
沪ICP备20013175号
沪公网安备31010502005427号鹰程信息技术（上海）有限公司
