点评:It's not cheap, but they never are! Very professional company. I booked the 'Excellent' option but unfortunately we were unable to get to see the volcano due to bad weather in that part of the island. However the company offered either a refund and cancellation or to do a shortened version of the trip at a discount. The trip was great with some fantastic view of the island (where we could see). Afterwards I had to pay the adjusted fee. This caused me a bit of an issue as I really needed the original pending fee to be returned before I could pay. It did get sorted and the money was returned in a couple of days. However, it was frustrating having to move money around in the first place.
The lovely lady at reception didn't speak English but she had made an effort to print out everything she needed to tell me in English before I got there. A great example of good customer service. We communicated after that using Google translate. Gotta love the internet!
翻译:虽然不便宜,但这类旅行通常都不便宜!这家公司非常专业。我预订的是“卓越”套餐,但很遗憾,由于岛上那部分地区天气恶劣,我们没能看到火山。不过,公司提供了两种选择:要么退款并取消行程,要么以折扣价缩短行程。行程本身很棒,我们看到了岛上一些非常壮观的景色(在我们能看到的地方)。之后,我不得不支付调整后的费用。这让我有点麻烦,因为我需要先收到之前预付的款项才能支付新的费用。不过,问题最终解决了,几天后钱就退还给我了。但是,一开始就需要转账确实很麻烦。
前台那位可爱的女士不会说英语,但她在我到达之前就努力把所有需要告诉我的英文信息都打印了出来。这真是优质客户服务的典范。之后我们用谷歌翻译进行沟通。互联网真是太棒了!