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Don’t rent from this company - small shop- price gouge with fees and unethical practices
Drivo Rent A Car的点评
点评：Don’t rent from this company — misleading third-party practices
I booked through wisecar.com, believing I was renting from Ace Rentals. In reality, the actual rental company is drivo.com. This wasn’t made clear at booking, and it caused confusion when trying to sort out my reservation.
A few issues to be aware of:
* Misleading booking process – The listing implies you’re renting from Ace Rentals, but drivo.com is the actual operator. This lack of transparency feels deceptive.
* Limited inventory – Vehicle selection was poor.
* Hidden geo-charge fees – They use a geographic charge grid, so if you drive outside the state, you get hit with extra fees that aren’t clearly disclosed upfront.
* Restricted footprint – Despite drivo.com claiming affiliation with Ace Rental and Fox, their actual coverage is limited to NY/NJ, meaning you can’t drop off at other locations like you’d expect from a national brand.
* Poor customer service – Both customer service and management were unhelpful when I tried to address these issues.
Overall, this felt like a bait-and-switch: you think you’re booking with a recognizable name, but end up with a smaller company with limited service and hidden fees. I’d recommend booking directly with a major rental company to avoid this kind of confusion.
I booked through wisecar.com, believing I was renting from Ace Rentals. In reality, the actual rental company is drivo.com. This wasn’t made clear at booking, and it caused confusion when trying to sort out my reservation.
A few issues to be aware of:
* Misleading booking process – The listing implies you’re renting from Ace Rentals, but drivo.com is the actual operator. This lack of transparency feels deceptive.
* Limited inventory – Vehicle selection was poor.
* Hidden geo-charge fees – They use a geographic charge grid, so if you drive outside the state, you get hit with extra fees that aren’t clearly disclosed upfront.
* Restricted footprint – Despite drivo.com claiming affiliation with Ace Rental and Fox, their actual coverage is limited to NY/NJ, meaning you can’t drop off at other locations like you’d expect from a national brand.
* Poor customer service – Both customer service and management were unhelpful when I tried to address these issues.
Overall, this felt like a bait-and-switch: you think you’re booking with a recognizable name, but end up with a smaller company with limited service and hidden fees. I’d recommend booking directly with a major rental company to avoid this kind of confusion.
翻译：不要从这家公司租车——第三方服务存在误导性做法
我通过 wisecar.com 预订，以为是从 Ace Rentals 租车。但实际上，真正的租车公司是 drivo.com。预订时并没有明确说明这一点，导致我在处理预订时感到困惑。
以下是一些需要注意的问题：
* 预订流程具有误导性——页面显示您是从 Ace Rentals 租车，但实际的运营商是 drivo.com。这种缺乏透明度的做法让人感觉受到了欺骗。
* 车辆选择有限——车辆种类很少。
* 隐藏的地理收费——他们采用地理收费模式，因此如果您驾车驶出所在州，就会被收取额外的费用，而这些费用事先并没有明确告知。
* 服务范围有限——尽管 drivo.com 声称与 Ace Rentals 和 Fox 有合作关系，但他们的实际服务范围仅限于纽约州/新泽西州，这意味着您无法像全国连锁品牌那样在其他地点还车。
* 糟糕的客户服务——当我试图解决这些问题时，客服和管理层都毫无帮助。
总的来说，这感觉就像是被骗了：你以为自己预订的是一家知名公司，结果却是一家规模较小、服务有限且存在隐性费用的公司。我建议直接通过大型租赁公司预订，以避免此类误会。
我通过 wisecar.com 预订，以为是从 Ace Rentals 租车。但实际上，真正的租车公司是 drivo.com。预订时并没有明确说明这一点，导致我在处理预订时感到困惑。
以下是一些需要注意的问题：
* 预订流程具有误导性——页面显示您是从 Ace Rentals 租车，但实际的运营商是 drivo.com。这种缺乏透明度的做法让人感觉受到了欺骗。
* 车辆选择有限——车辆种类很少。
* 隐藏的地理收费——他们采用地理收费模式，因此如果您驾车驶出所在州，就会被收取额外的费用，而这些费用事先并没有明确告知。
* 服务范围有限——尽管 drivo.com 声称与 Ace Rentals 和 Fox 有合作关系，但他们的实际服务范围仅限于纽约州/新泽西州，这意味着您无法像全国连锁品牌那样在其他地点还车。
* 糟糕的客户服务——当我试图解决这些问题时，客服和管理层都毫无帮助。
总的来说，这感觉就像是被骗了：你以为自己预订的是一家知名公司，结果却是一家规模较小、服务有限且存在隐性费用的公司。我建议直接通过大型租赁公司预订，以避免此类误会。
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