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Royalton Grenada – Definitely Not the 5-Star Experience We Paid For
Royalton Grenada Beach的点评
点评：Royalton Grenada – Definitely Not the 5-Star Experience We Paid For
What a disappointment. The Royalton Grenada looks like a 5-star resort, but unfortunately the service and overall experience were nowhere near 5-star. In fact, at times it felt more like a 2-star hotel pretending to be 5-star.
We paid over US$400 per night for what was supposed to be an all-inclusive experience, so we expected a reasonable choice of restaurants, good service and basic standards. What we experienced was anything but that.
The biggest issue was the food. The resort’s main buffet restaurant, Gourmet Marche, was closed, meaning we couldn't even access what should surely be a fundamental part of an all-inclusive resort.
We also couldn't access Taj, the Indian restaurant, or Armadillo, the French-inspired restaurant, because both had been booked for a wedding. That left us with Grazie Italian Trattoria as our main option, which meant there was very little choice for an all-inclusive resort charging over $400 a night.
If you are selling an all-inclusive package at this price, surely guests should actually be able to access the restaurants and facilities they have paid for?
The customer service was shocking
When we tried to complain, there was nobody at the front desk to deal with the issue. The whole situation was an absolute shambles.
What made it even more telling was that at least three other parties were also complaining at the same time. That should tell you everything you need to know about the level of service being provided.
The check-in process was also the longest check-in I have ever experienced at a hotel. After travelling and arriving at a supposedly 5-star resort, the last thing you expect is to spend an excessive amount of time simply trying to get checked in.
The bar service – another disappointment
The bar service wasn't much better. The staff appeared to struggle with making some very basic cocktails.
At one point they had run out of sweet vermouth, so there was no Negroni for me. At a 5-star all-inclusive resort, running out of a basic cocktail ingredient is disappointing enough, but it was just another example of the poor level of service we experienced.
And then there's the bizarre no-straw policy. Try drinking a Piña Colada from a tall glass without a straw. It's ridiculous. I understand the environmental reasons behind reducing plastic, but surely there are suitable environmentally friendly alternatives available. Having guests attempting to drink a thick cocktail from a tall glass without a straw is simply impractical.
Such massive disappointment we wont be back anytime soon.
What a disappointment. The Royalton Grenada looks like a 5-star resort, but unfortunately the service and overall experience were nowhere near 5-star. In fact, at times it felt more like a 2-star hotel pretending to be 5-star.
We paid over US$400 per night for what was supposed to be an all-inclusive experience, so we expected a reasonable choice of restaurants, good service and basic standards. What we experienced was anything but that.
The biggest issue was the food. The resort’s main buffet restaurant, Gourmet Marche, was closed, meaning we couldn't even access what should surely be a fundamental part of an all-inclusive resort.
We also couldn't access Taj, the Indian restaurant, or Armadillo, the French-inspired restaurant, because both had been booked for a wedding. That left us with Grazie Italian Trattoria as our main option, which meant there was very little choice for an all-inclusive resort charging over $400 a night.
If you are selling an all-inclusive package at this price, surely guests should actually be able to access the restaurants and facilities they have paid for?
The customer service was shocking
When we tried to complain, there was nobody at the front desk to deal with the issue. The whole situation was an absolute shambles.
What made it even more telling was that at least three other parties were also complaining at the same time. That should tell you everything you need to know about the level of service being provided.
The check-in process was also the longest check-in I have ever experienced at a hotel. After travelling and arriving at a supposedly 5-star resort, the last thing you expect is to spend an excessive amount of time simply trying to get checked in.
The bar service – another disappointment
The bar service wasn't much better. The staff appeared to struggle with making some very basic cocktails.
At one point they had run out of sweet vermouth, so there was no Negroni for me. At a 5-star all-inclusive resort, running out of a basic cocktail ingredient is disappointing enough, but it was just another example of the poor level of service we experienced.
And then there's the bizarre no-straw policy. Try drinking a Piña Colada from a tall glass without a straw. It's ridiculous. I understand the environmental reasons behind reducing plastic, but surely there are suitable environmentally friendly alternatives available. Having guests attempting to drink a thick cocktail from a tall glass without a straw is simply impractical.
Such massive disappointment we wont be back anytime soon.
翻译：皇家顿格林纳达度假村——完全不是我们花钱所期望的五星级体验
真是令人失望。皇家顿格林纳达度假村从外观上看像是一家五星级度假村，可惜服务与整体体验远远达不到五星标准。事实上，有时候它给人的感觉更像是一家冒充五星级的二星级酒店。
我们每晚支付了超过400美元，原本期望能享受到全包式服务，因此自然期待有丰富的餐厅选择、优质的服务以及基本的服务水准。我们的经历完全不是如此。
最大的问题出在食物上。度假村的主要自助餐厅“Gourmet Marche”处于关闭状态，这意味着我们连一个全包式度假村理应提供的基本餐饮服务都享受不到。
我们也无法光顾印度餐厅“Taj”以及法式风格的“Armadillo”餐厅，因为这两家餐厅都被预订用于举办婚礼了。这样一来，我们只能选择“Grazie Italian Trattoria”作为主要的用餐场所。这意味着，对于一家每晚收费超过400美元的全包式度假村来说，客人的选择其实少得可怜。
如果你以这样的价格出售全包式套餐，客人理应能够使用他们付费所包含的餐厅和设施才对吧？
那里的客户服务糟糕透顶。
当我们试图投诉时，前台根本没有人来处理问题。整个情况混乱得不可理喻。更能说明问题的是，当时至少还有三个其他客人也在抱怨。这一点足以让你了解这家酒店的服务水平究竟如何。
办理入住的流程也是我在酒店经历过的最漫长的一次。在长途旅行后抵达一家号称五星级的度假村，你绝对不希望看到的便是要花大量时间来办理入住手续。酒吧服务——又一个令人失望之处
酒吧服务也好不到哪去。工作人员似乎连制作一些最基本的鸡尾酒都显得力不从心。
有一次，店里的甜苦艾酒用完了，所以我没能喝到尼格罗尼鸡尾酒。在一家五星级全包式度假村里，连制作鸡尾酒的基本原料都缺货，这已经足够令人失望了；而这也只是我们所经历的糟糕服务水平的又一例证罢了。
此外还有那个莫名其妙的“禁用吸管”规定。试着不用吸管，直接从高脚杯中喝菠萝可乐达吧。这简直荒谬至极。我理解减少塑料使用的环保初衷，但肯定有合适的环保替代品才对。让客人们试图不用吸管就从高脚杯中喝下如此浓稠的鸡尾酒，实在不切实际。
实在太令人失望了，我们短期内不会再光顾了。
真是令人失望。皇家顿格林纳达度假村从外观上看像是一家五星级度假村，可惜服务与整体体验远远达不到五星标准。事实上，有时候它给人的感觉更像是一家冒充五星级的二星级酒店。
我们每晚支付了超过400美元，原本期望能享受到全包式服务，因此自然期待有丰富的餐厅选择、优质的服务以及基本的服务水准。我们的经历完全不是如此。
最大的问题出在食物上。度假村的主要自助餐厅“Gourmet Marche”处于关闭状态，这意味着我们连一个全包式度假村理应提供的基本餐饮服务都享受不到。
我们也无法光顾印度餐厅“Taj”以及法式风格的“Armadillo”餐厅，因为这两家餐厅都被预订用于举办婚礼了。这样一来，我们只能选择“Grazie Italian Trattoria”作为主要的用餐场所。这意味着，对于一家每晚收费超过400美元的全包式度假村来说，客人的选择其实少得可怜。
如果你以这样的价格出售全包式套餐，客人理应能够使用他们付费所包含的餐厅和设施才对吧？
那里的客户服务糟糕透顶。
当我们试图投诉时，前台根本没有人来处理问题。整个情况混乱得不可理喻。更能说明问题的是，当时至少还有三个其他客人也在抱怨。这一点足以让你了解这家酒店的服务水平究竟如何。
办理入住的流程也是我在酒店经历过的最漫长的一次。在长途旅行后抵达一家号称五星级的度假村，你绝对不希望看到的便是要花大量时间来办理入住手续。酒吧服务——又一个令人失望之处
酒吧服务也好不到哪去。工作人员似乎连制作一些最基本的鸡尾酒都显得力不从心。
有一次，店里的甜苦艾酒用完了，所以我没能喝到尼格罗尼鸡尾酒。在一家五星级全包式度假村里，连制作鸡尾酒的基本原料都缺货，这已经足够令人失望了；而这也只是我们所经历的糟糕服务水平的又一例证罢了。
此外还有那个莫名其妙的“禁用吸管”规定。试着不用吸管，直接从高脚杯中喝菠萝可乐达吧。这简直荒谬至极。我理解减少塑料使用的环保初衷，但肯定有合适的环保替代品才对。让客人们试图不用吸管就从高脚杯中喝下如此浓稠的鸡尾酒，实在不切实际。
实在太令人失望了，我们短期内不会再光顾了。
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