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james l
Very poor experience and customers services is shocking
Blue Planet Aquarium的点评
点评：Visited on 24 March to celebrate my child’s 2nd birthday and unfortunately the whole experience was extremely disappointing—especially considering the £62+ entry cost.
A large number of exhibits were closed or in poor, run-down condition, which significantly reduced what there was to see and made it feel like very poor value for money.
The parking situation was confusing and poorly managed. I was charged £3 despite there being no clear system in place, and when leaving, the exit was locked. I ended up having to drive through what looked like a car dealership forecourt and follow a one-way route out, which felt unsafe and completely unacceptable.
Inside, the aquarium was chaotic due to multiple school trips. While that’s understandable, there were nowhere near enough staff to manage the crowds or help visitors. I couldn’t find anyone to ask for directions, which made the whole visit stressful—especially with a toddler.
To make matters worse, the response I received after raising these concerns was very poor and did not properly address the issues.
Overall, this was a very disappointing experience on what should have been a special day. I would not recommend visiting at this time.
A large number of exhibits were closed or in poor, run-down condition, which significantly reduced what there was to see and made it feel like very poor value for money.
The parking situation was confusing and poorly managed. I was charged £3 despite there being no clear system in place, and when leaving, the exit was locked. I ended up having to drive through what looked like a car dealership forecourt and follow a one-way route out, which felt unsafe and completely unacceptable.
Inside, the aquarium was chaotic due to multiple school trips. While that’s understandable, there were nowhere near enough staff to manage the crowds or help visitors. I couldn’t find anyone to ask for directions, which made the whole visit stressful—especially with a toddler.
To make matters worse, the response I received after raising these concerns was very poor and did not properly address the issues.
Overall, this was a very disappointing experience on what should have been a special day. I would not recommend visiting at this time.
翻译：3月24日，我带孩子去水族馆庆祝两岁生日，但整个体验非常令人失望——尤其是考虑到62英镑以上的门票价格。
很多展馆都关闭了，或者破旧不堪，严重影响了参观体验，让人感觉非常不值这个价。
停车管理混乱不堪。我被收取了3英镑的停车费，但没有任何明确的收费标准。离开时，出口竟然锁上了。我最后不得不开车穿过一个看起来像汽车经销店的停车场，沿着一条单行道驶出，这感觉很不安全，完全无法接受。
水族馆内人山人海，因为有很多学校组织参观。虽然这可以理解，但工作人员远远不够，根本无法维持秩序或帮助游客。我找不到人问路，这让整个参观过程非常煎熬——尤其是带着一个蹒跚学步的孩子。
更糟糕的是，我提出这些问题后得到的回复非常敷衍，根本没有得到任何有效的解决。总的来说，原本应该是个特别的日子，结果却令人非常失望。我不建议此时前往。
很多展馆都关闭了，或者破旧不堪，严重影响了参观体验，让人感觉非常不值这个价。
停车管理混乱不堪。我被收取了3英镑的停车费，但没有任何明确的收费标准。离开时，出口竟然锁上了。我最后不得不开车穿过一个看起来像汽车经销店的停车场，沿着一条单行道驶出，这感觉很不安全，完全无法接受。
水族馆内人山人海，因为有很多学校组织参观。虽然这可以理解，但工作人员远远不够，根本无法维持秩序或帮助游客。我找不到人问路，这让整个参观过程非常煎熬——尤其是带着一个蹒跚学步的孩子。
更糟糕的是，我提出这些问题后得到的回复非常敷衍，根本没有得到任何有效的解决。总的来说，原本应该是个特别的日子，结果却令人非常失望。我不建议此时前往。
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