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Unfortunate Experience
Sailfish Splash Waterpark的点评
点评：As a mom, I rarely leave negative reviews… but I was honestly shocked by our experience with Sailfish Splash Waterpark.
My husband brought our son last weekend specifically for the giant dumping bucket — the main attraction for many kids, especially little ones who thrive on routine and familiarity. Unfortunately, it was completely down.
Things happen. I understand maintenance issues. What was upsetting was the response afterward.
When I called to ask about it, I was treated as if I was crazy for not “checking the website.” I follow the social media pages and saw nothing posted. Even after checking the website afterward, I still could not find any notice stating the bucket was out of service.
Instead of empathy or even a simple apology, the employee was rude, dismissive, and ultimately hung up on me.
As a parent of a neurodivergent child, preparing kids for plans and expectations matters more than most people realize. A major attraction being closed on Mother’s Day weekend without clear communication was disappointing enough — but the lack of compassion afterward made it far worse.
Families deserve better communication and basic kindness.
My husband brought our son last weekend specifically for the giant dumping bucket — the main attraction for many kids, especially little ones who thrive on routine and familiarity. Unfortunately, it was completely down.
Things happen. I understand maintenance issues. What was upsetting was the response afterward.
When I called to ask about it, I was treated as if I was crazy for not “checking the website.” I follow the social media pages and saw nothing posted. Even after checking the website afterward, I still could not find any notice stating the bucket was out of service.
Instead of empathy or even a simple apology, the employee was rude, dismissive, and ultimately hung up on me.
As a parent of a neurodivergent child, preparing kids for plans and expectations matters more than most people realize. A major attraction being closed on Mother’s Day weekend without clear communication was disappointing enough — but the lack of compassion afterward made it far worse.
Families deserve better communication and basic kindness.
翻译：作为一名母亲，我很少写差评……但这次在帆鱼水上乐园的经历真的让我大吃一惊。
上周末，我丈夫特意带儿子去玩巨型水桶——这是很多孩子，尤其是那些喜欢规律和熟悉环境的小朋友最喜欢的项目。可惜的是，水桶完全停运了。
我知道这种情况难免，维修问题我也能理解。但让我感到失望的是事后的处理方式。
我打电话询问时，对方的态度好像我没“查看网站”是件怪事。我关注了他们的社交媒体账号，但根本没看到任何相关信息。即使事后我查看了网站，也找不到任何关于水桶停运的通知。
对方不仅没有表现出同情，甚至连一句简单的道歉都没有，反而态度粗鲁、敷衍，最后还挂断了我的电话。
作为一名神经多样性孩子的家长，我深知提前让孩子了解计划和预期比大多数人想象的要重要得多。母亲节周末期间，一个热门景点在没有明确通知的情况下关闭，这已经够令人失望了——但事后缺乏同情心更是雪上加霜。
家庭理应得到更好的沟通和基本的关怀。
上周末，我丈夫特意带儿子去玩巨型水桶——这是很多孩子，尤其是那些喜欢规律和熟悉环境的小朋友最喜欢的项目。可惜的是，水桶完全停运了。
我知道这种情况难免，维修问题我也能理解。但让我感到失望的是事后的处理方式。
我打电话询问时，对方的态度好像我没“查看网站”是件怪事。我关注了他们的社交媒体账号，但根本没看到任何相关信息。即使事后我查看了网站，也找不到任何关于水桶停运的通知。
对方不仅没有表现出同情，甚至连一句简单的道歉都没有，反而态度粗鲁、敷衍，最后还挂断了我的电话。
作为一名神经多样性孩子的家长，我深知提前让孩子了解计划和预期比大多数人想象的要重要得多。母亲节周末期间，一个热门景点在没有明确通知的情况下关闭，这已经够令人失望了——但事后缺乏同情心更是雪上加霜。
家庭理应得到更好的沟通和基本的关怀。
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