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Wander3034932****
We will not be returning to this spa
Hythe Imperial Spa的点评
点评：I booked a massage for myself and my daughter. My massage was ok but my daughter had an extremely awful experience with Jessica! The massage was nothing compared to other places she's been to. The way she was spoken to was quite abrupt, condescending, and disrespectful. This was supposed to be a relaxing experience but rather, she felt more tensed when she came out.
The massage rooms were extremely hot! There were noisy fans in the treatment rooms. It helped with keeping the air cooler but it did not help with making the room relaxing at all.
After the massage, we wanted to enjoy the relaxation room. When we were sat in the relaxation room, we were told by Jessica that we should speak quietly, if we wanted to stay, as treatments were ongoing!!! We were so shocked as we were actually already whispering! How can our whispering voices be more disruptive than the noisy fans? This is not our first time to visit a spa - we have been to numerous 5 star spas and have never been treated like this before!
I think what can be done is to improve the customer service, make the treatment rooms relaxing to ensure that customers are satisfied and happy to actually return.
We will not be returning to this spa unfortunately. Our experience here ruined our long weekend!
The massage rooms were extremely hot! There were noisy fans in the treatment rooms. It helped with keeping the air cooler but it did not help with making the room relaxing at all.
After the massage, we wanted to enjoy the relaxation room. When we were sat in the relaxation room, we were told by Jessica that we should speak quietly, if we wanted to stay, as treatments were ongoing!!! We were so shocked as we were actually already whispering! How can our whispering voices be more disruptive than the noisy fans? This is not our first time to visit a spa - we have been to numerous 5 star spas and have never been treated like this before!
I think what can be done is to improve the customer service, make the treatment rooms relaxing to ensure that customers are satisfied and happy to actually return.
We will not be returning to this spa unfortunately. Our experience here ruined our long weekend!
翻译：我为自己和女儿预约了按摩服务。我的按摩还可以，但我女儿和Jessica的体验糟糕至极！这次按摩的效果根本比不上她去过的其他地方。Jessica跟她说话的方式相当生硬、居高临下且毫无尊重可言。本该是一次放松身心的体验，结果女儿做完按摩后反而更加紧张了。
按摩室里热得要命！治疗室内还有噪音很大的风扇。它确实有助于降低室内温度，但完全无助于营造放松的氛围。
按摩结束后，我们想去放松室休息一下。当我们坐在放松室里时，杰西卡告诉我们：如果想继续待在这里，就必须小声说话，因为此时其他疗程仍在进行中！！！我们震惊不已，因为我们其实早就在小声说话了！我们低声的细语怎会比喧闹的顾客更有“破坏力”呢？这并非我们第一次光顾水疗中心——我们去过无数五星级水疗中心，但从未遭到过这种对待！
我认为可以采取的措施就是提升客户服务水平，把治疗室布置得更加舒适放松，这样才能确保顾客满意并乐意再次光临。
很遗憾，我们不会再回到这家水疗中心了。这次的经历彻底毁了我们的漫长周末！
按摩室里热得要命！治疗室内还有噪音很大的风扇。它确实有助于降低室内温度，但完全无助于营造放松的氛围。
按摩结束后，我们想去放松室休息一下。当我们坐在放松室里时，杰西卡告诉我们：如果想继续待在这里，就必须小声说话，因为此时其他疗程仍在进行中！！！我们震惊不已，因为我们其实早就在小声说话了！我们低声的细语怎会比喧闹的顾客更有“破坏力”呢？这并非我们第一次光顾水疗中心——我们去过无数五星级水疗中心，但从未遭到过这种对待！
我认为可以采取的措施就是提升客户服务水平，把治疗室布置得更加舒适放松，这样才能确保顾客满意并乐意再次光临。
很遗憾，我们不会再回到这家水疗中心了。这次的经历彻底毁了我们的漫长周末！
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