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IainGillingham
Offered dreams, delivered nightmares!
Just Go Motorhomes的点评
点评：1 Star – Absolute Disaster: Unsafe Van, Massive Delays, and Zero Quality Control
Do not use this company unless you want your holiday ruined before it even begins.
Our recent experience with Indie Campers was an absolute nightmare from start to finish. We had driven a long distance to collect our motorhome, scheduled for a 1:00 PM pick-up. We arrived slightly early at 12:45 PM, only to be told it wouldn't be ready until 3:00 PM. When we returned at 3:00 PM, it still wasn't ready, and staff had no idea when it would be. The office was full of angry customers all being fed the exact same excuses for their late vans. We were finally handed the keys and drove off at 5:00 PM—four hours late.
When we finally got the van, the condition was shocking: Take photos and videos and check everything on the van before you drive off!
Severe Interior & Exterior Damage: The seats were dirty, the exterior was heavily scathed, and the main door was literally held together with tape and mastic. The door was so hard to close, the handle broke off in my hand trying to close it!
Major Safety Hazard: The indicators were completely non-functional when we inspected the vehicle. How a rental company allows a vehicle onto the road with broken indicators, a basic, critical safety component, is beyond me. Pointing this out delayed us even further.
Subpar Extras: The paid "kitchen kit" was just a plastic basin crammed with loose, unorganised crockery and cutlery. We handed it back immediately.
Because of their 4-hour delay and safety fixes, we didn't reach our first campsite until after 10:00 PM. Our entire first evening was ruined; we simply went to sleep and left the next morning. To make matters worse, when we woke up to make a cup of tea, we discovered the gas bottle we had paid for was completely empty.
While they offered a partial refund after a painful back-and-forth process (the gas bottle, kitchen kit, and a meager £113 for the wasted day and atrocious experience), they didn't actually pay it and we had to do a charge back via our bank.
Avoid them at all costs!
Do not use this company unless you want your holiday ruined before it even begins.
Our recent experience with Indie Campers was an absolute nightmare from start to finish. We had driven a long distance to collect our motorhome, scheduled for a 1:00 PM pick-up. We arrived slightly early at 12:45 PM, only to be told it wouldn't be ready until 3:00 PM. When we returned at 3:00 PM, it still wasn't ready, and staff had no idea when it would be. The office was full of angry customers all being fed the exact same excuses for their late vans. We were finally handed the keys and drove off at 5:00 PM—four hours late.
When we finally got the van, the condition was shocking: Take photos and videos and check everything on the van before you drive off!
Severe Interior & Exterior Damage: The seats were dirty, the exterior was heavily scathed, and the main door was literally held together with tape and mastic. The door was so hard to close, the handle broke off in my hand trying to close it!
Major Safety Hazard: The indicators were completely non-functional when we inspected the vehicle. How a rental company allows a vehicle onto the road with broken indicators, a basic, critical safety component, is beyond me. Pointing this out delayed us even further.
Subpar Extras: The paid "kitchen kit" was just a plastic basin crammed with loose, unorganised crockery and cutlery. We handed it back immediately.
Because of their 4-hour delay and safety fixes, we didn't reach our first campsite until after 10:00 PM. Our entire first evening was ruined; we simply went to sleep and left the next morning. To make matters worse, when we woke up to make a cup of tea, we discovered the gas bottle we had paid for was completely empty.
While they offered a partial refund after a painful back-and-forth process (the gas bottle, kitchen kit, and a meager £113 for the wasted day and atrocious experience), they didn't actually pay it and we had to do a charge back via our bank.
Avoid them at all costs!
翻译：1星评价——彻头彻尾的灾难：不安全的房车、严重的延误以及毫无质量控制可言
除非你想让自己的假期还没开始就毁于一旦，否则千万别选择这家公司。
我们最近与Indie Campers打交道的经历从头到尾都是一场噩梦。我们驱车长途赶去取车，原定取车时间为下午1点。我们在12点45分便提前到达，却被告知房车要到下午3点才能准备好。等到3点我们再次前往时，房车依然没有准备好。工作人员完全不知道什么时候能修好。办公室里挤满了愤怒的顾客，他们听到的关于货车延误的理由都一模一样。最终，我们在下午5点才拿到钥匙并开车离开——整整迟到了四个小时。
当我们终于拿到货车时，车况简直令人震惊：在开车离开前，一定要拍照、录像并检查货车的各个部分！
车内与车外损坏严重：座椅很脏，车身也有大量刮痕。那扇主门实际上是靠胶带和密封剂勉强粘在一起的。门实在太难关上了，我试图关门时，门把手竟然在我手里断了！
严重的安全隐患：我们检查车辆时发现，转向灯完全无法使用。一家租车公司怎么能允许一辆转向灯这种最基本且至关重要的安全部件都损坏的车辆上路呢？指出这个问题又进一步耽误了我们的时间。劣质的附加服务：所谓的付费“厨房套装”只不过是一个塑料盆，里面杂乱无章地装着各种餐具和厨具。我们立刻就把它退回去了。
由于行程延误了4小时，加上还需要进行安全检查，我们直到晚上10点以后才抵达第一个露营地。整个第一晚都毁了——我们干脆直接睡觉，第二天一早就离开了。更糟糕的是，当我们起床想泡杯茶时，发现花钱购买的燃气瓶竟然是空的。虽然经过一番周折后他们提供了部分退款（退还了煤气瓶和厨房套件，还赔偿了113英镑来补偿我浪费的一天以及糟糕至极的体验），但实际上他们并未付款，我们不得不通过银行发起拒付。
无论如何都要避开他们！
除非你想让自己的假期还没开始就毁于一旦，否则千万别选择这家公司。
我们最近与Indie Campers打交道的经历从头到尾都是一场噩梦。我们驱车长途赶去取车，原定取车时间为下午1点。我们在12点45分便提前到达，却被告知房车要到下午3点才能准备好。等到3点我们再次前往时，房车依然没有准备好。工作人员完全不知道什么时候能修好。办公室里挤满了愤怒的顾客，他们听到的关于货车延误的理由都一模一样。最终，我们在下午5点才拿到钥匙并开车离开——整整迟到了四个小时。
当我们终于拿到货车时，车况简直令人震惊：在开车离开前，一定要拍照、录像并检查货车的各个部分！
车内与车外损坏严重：座椅很脏，车身也有大量刮痕。那扇主门实际上是靠胶带和密封剂勉强粘在一起的。门实在太难关上了，我试图关门时，门把手竟然在我手里断了！
严重的安全隐患：我们检查车辆时发现，转向灯完全无法使用。一家租车公司怎么能允许一辆转向灯这种最基本且至关重要的安全部件都损坏的车辆上路呢？指出这个问题又进一步耽误了我们的时间。劣质的附加服务：所谓的付费“厨房套装”只不过是一个塑料盆，里面杂乱无章地装着各种餐具和厨具。我们立刻就把它退回去了。
由于行程延误了4小时，加上还需要进行安全检查，我们直到晚上10点以后才抵达第一个露营地。整个第一晚都毁了——我们干脆直接睡觉，第二天一早就离开了。更糟糕的是，当我们起床想泡杯茶时，发现花钱购买的燃气瓶竟然是空的。虽然经过一番周折后他们提供了部分退款（退还了煤气瓶和厨房套件，还赔偿了113英镑来补偿我浪费的一天以及糟糕至极的体验），但实际上他们并未付款，我们不得不通过银行发起拒付。
无论如何都要避开他们！
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