Unbelievable rude behavior from a staff member. - Block Island Ferry (纳拉干西特) - Block Island Ferry - 570条旅客点评与比价

lynetted2015

Unbelievable rude behavior from a staff member.

Block Island Ferry的点评

2026年09月08日发布于: 海外

点评：On Sunday 9/6 my family and I had a reservation for the 11:10 speed ferry out of Point Judith to Block Island. We arrived there at 10:40, 1/2 an hour before departure, So my daughter and son in law dropped us off with the luggage and went to park. They searched and searched for a parking place. The parking lots were all full. They finally found parking on the road a good distance away. They made it to the ferry just in time, only to have the gate closed right in their faces, and told that they had to be there 15 minutes prior to leaving so they sold their tickets to standby and told them that there was now no room for them because they were at full capacity. They wouldnt even give them a refund for the 3 tickets we purchased and we had to go without them. When I told the person in charge that closed the gate in their face, she just very rudely said that they should have been there 15 minutes prior to leaving and since they werent their tickets were sold to standby. I told her that we were there 1/2 hour prior but there was no parking. There should be enough parking to accommodate the ticket holders to prevent this from happening, and they should refund the money if they sold your tickets to standby. They got paid for those tickets twice, which cost us $85, THEFT! I told the girl that i was going to report her and she said go ahead i dont care cause Mondays my last day. UNBELIEVABLE!! That put a big damper on what should have been a nice trip to Block
Island.

翻译：9月6日周日，我和家人预订了11点10分从朱迪思角出发前往布洛克岛的快船。我们在10点40分到达，比出发时间提前了半小时。于是女儿和女婿帮我们卸下行李后便去停车。他们四处寻找停车位，但所有停车场都停满了。最后他们在离码头相当远的一条马路上找到了车位。他们及时赶到了码头，却发现闸门就在他们面前关上了。我们被告知必须在出发前15分钟到达那里，于是我们把票卖给了候补乘客。但对方却告诉我们现在没有空位了，因为座位已经全满。他们甚至不肯为我们购买的3张票办理退款，我们只好不带他们出发了。当我向那个当着他们的面关上大门的负责人反映情况时……她极其无礼地说，他们本应该在出发前15分钟就到达，由于没按时到达，他们的机票就被转卖给了候补乘客。我告诉她我们其实提前半小时就到了，只是找不到停车位。机场应该预留足够的停车位供持票人使用以避免此类情况发生；如果他们把机票转卖给候补乘客，就理应退款。现在他们因这些机票收取了两次费用，这让我们损失了85美元——这简直就是盗窃！我告诉那个女孩我会举报她，她却说：“尽管去吧，我不在乎，因为周一就是我的最后一天了。”简直难以置信！！这彻底破坏了原本应该是一次愉快的布洛克岛之旅。

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