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Extremely disappointing Golf experience and an unexpected acceptable ending
Sedona Golf Resort的点评
点评：Extremely Disappointing Golf Experience — and an Unacceptable Ending
Three of us made reservations to play this course and arrived about an hour before our tee time. I want to start by saying the gentlemen in the pro shop were professional and helpful, and the cart staff were very welcoming. We paid $140 each for our round, and the pro shop gave each of us a $20 credit toward food, beverages, or merchandise. We were told the course was undergoing some maintenance around the collars of the greens, and at the time, I thought that was a very generous gesture.
We soon found out the course needed far more attention than we had been led to believe.
From the first hole, the rough was so tall that it was difficult to play. Bunkers had grass growing in them and clearly had not been properly maintained. There were an overabundant amount of bald spots on the greens. Throughout the course, the conditions were extremely disappointing, including greens that needed significant attention. For $140, we expected a much better golf experience.
To make matters worse, our round took 5 hours and 15 minutes. We waited on virtually every hole. It appeared tee times were stacked only about 10 minutes apart, creating an incredibly slow and frustrating round.
I will give credit where credit is due: the views were absolutely stunning. The scenery is beautiful and has the potential to make this a special golf destination. Unfortunately, the condition of the course took away from that experience.
After finishing our round, our wives met us at the restaurant for a late lunch. The food was good, and the service from the restaurant staff was fine.
Unfortunately, that’s where the experience took an even more troubling turn.
When we went to pay, we attempted to use the $20 credits we had been given by the pro shop. Two of the credits were accepted, but the young lady told one of our friends that his $20 was not valid.
He explained that we had not been anywhere else and had absolutely not used the credit.
At that point, the manager became involved and insisted that the credit had already been used. The situation became increasingly uncomfortable, and frankly, it felt like we were being accused of stealing a $20 credit.
Think about that for a moment: after spending over $420 to play a golf course, that took over five hours and was in very poor condition, plus rental clubs and lunch, we were standing there being treated as though we had somehow tried to take something that didn’t belong to us.
The manager eventually checked the security cameras and came out of the office and flashed her camera screen in one wives face and said “This is one of you, right?” The wife freplied “No, she does not belong to us!” Only after the manager realized it wasn’t us, then we were allowed to leave.
What was most disappointing was the complete lack of a sincere apology. After falsely accusing a customer of using something that wasn’t theirs — essentially putting us in the position of having to prove we weren’t stealing — simply being “allowed to leave” was not an acceptable resolution.
This was my first golf course review ever, and I genuinely hate giving a course a one-star review. But after the condition of the course, the five-hour-plus round, the price we paid, and especially the way we were treated at the end, I actually feel like one star is generous.
Beautiful views can’t make up for a poor golf experience, and being treated like you’re trying to steal a $20 credit after you’ve already spent $140 to play is something we won’t soon forget.
Three of us made reservations to play this course and arrived about an hour before our tee time. I want to start by saying the gentlemen in the pro shop were professional and helpful, and the cart staff were very welcoming. We paid $140 each for our round, and the pro shop gave each of us a $20 credit toward food, beverages, or merchandise. We were told the course was undergoing some maintenance around the collars of the greens, and at the time, I thought that was a very generous gesture.
We soon found out the course needed far more attention than we had been led to believe.
From the first hole, the rough was so tall that it was difficult to play. Bunkers had grass growing in them and clearly had not been properly maintained. There were an overabundant amount of bald spots on the greens. Throughout the course, the conditions were extremely disappointing, including greens that needed significant attention. For $140, we expected a much better golf experience.
To make matters worse, our round took 5 hours and 15 minutes. We waited on virtually every hole. It appeared tee times were stacked only about 10 minutes apart, creating an incredibly slow and frustrating round.
I will give credit where credit is due: the views were absolutely stunning. The scenery is beautiful and has the potential to make this a special golf destination. Unfortunately, the condition of the course took away from that experience.
After finishing our round, our wives met us at the restaurant for a late lunch. The food was good, and the service from the restaurant staff was fine.
Unfortunately, that’s where the experience took an even more troubling turn.
When we went to pay, we attempted to use the $20 credits we had been given by the pro shop. Two of the credits were accepted, but the young lady told one of our friends that his $20 was not valid.
He explained that we had not been anywhere else and had absolutely not used the credit.
At that point, the manager became involved and insisted that the credit had already been used. The situation became increasingly uncomfortable, and frankly, it felt like we were being accused of stealing a $20 credit.
Think about that for a moment: after spending over $420 to play a golf course, that took over five hours and was in very poor condition, plus rental clubs and lunch, we were standing there being treated as though we had somehow tried to take something that didn’t belong to us.
The manager eventually checked the security cameras and came out of the office and flashed her camera screen in one wives face and said “This is one of you, right?” The wife freplied “No, she does not belong to us!” Only after the manager realized it wasn’t us, then we were allowed to leave.
What was most disappointing was the complete lack of a sincere apology. After falsely accusing a customer of using something that wasn’t theirs — essentially putting us in the position of having to prove we weren’t stealing — simply being “allowed to leave” was not an acceptable resolution.
This was my first golf course review ever, and I genuinely hate giving a course a one-star review. But after the condition of the course, the five-hour-plus round, the price we paid, and especially the way we were treated at the end, I actually feel like one star is generous.
Beautiful views can’t make up for a poor golf experience, and being treated like you’re trying to steal a $20 credit after you’ve already spent $140 to play is something we won’t soon forget.
翻译：极其令人失望的高尔夫体验——结局更是不可接受
我们三人提前预约了此球场的打球时间，并在开球时间前一小时抵达。首先，我要称赞一下高尔夫用品店的店员们，他们专业又热心；球车服务人员也十分热情好客。我们每人支付了140美元作为打球费用，而高尔夫用品店还为我们每人提供了20美元的代金券，可用于购买食品、饮料或商品。我们被告知，球场的果岭边缘区域正在进行维护工作，当时我觉得这是一项非常贴心的举措。
但很快我们就发现，球场需要维护的地方远比我们想象的要多得多。
从第1洞开始，长草区就高得几乎难以击球。沙坑里也长满了草，显然没有得到妥善打理。果岭上到处都是秃斑。整个球场都是如此。球场状况极其糟糕，果岭需要大量维护。花了140美元，我们原本期望能获得一次出色的高尔夫体验。
更糟糕的是，我们这一轮打球耗时5小时15分钟。几乎在每个洞我们都得等待。看起来开球时间间隔仅约10分钟，导致整个打球过程极其缓慢且令人沮丧。
不过还是要客观评价：这里的景色确实美得令人惊叹。这里的风景优美，有望成为一个特色高尔夫胜地。可惜，球场的状况却破坏了这一体验。
打完球后，我们的妻子们在餐厅与我们会合，共进午餐。食物不错，餐厅服务也尚可。
可惜，体验就此出现了更加令人不安的转折。
当我们准备付款时，试图使用专卖店赠送给我们的20美元抵用券。有两个信用额度被接受了，但那位女工作人员却对我们的一位朋友说，他手里的20美元信用额度无效。
他解释称我们并未去过其他地方，也完全没有使用过该信用额度。
这时，经理出面了，坚称那个信用额度早已被使用。情况变得越来越尴尬，坦率地说，我们感觉自己仿佛被指控偷用了那20美元的信用额度。
请仔细想想：我们花了420多美元来打高尔夫球啊。那次活动持续了五个多小时，现场状况糟糕至极；除此之外还要租赁球杆以及购买午餐。我们站在那里，却被当作好像试图偷走不属于自己的东西似的对待。
最终，经理查看了监控录像，从办公室走出来后把相机屏幕对着其中一位妻子的脸，问道：“这是你们当中的一位，对吧？”那位妻子慌忙答道：“不，她不是我们的人！”直到经理确认不是我们干的，我们才被允许离开。最令人失望的是他们完全没有诚恳的道歉。他们无端指责一位顾客使用了不属于自己的物品——这实际上是让我们去证明自己并未偷窃——在这种情况下，仅仅“被允许离开”显然算不上是一个可以接受的解决方案。
这是我第一次撰写高尔夫球场评价，其实我实在不愿意给任何球场打一星评价。但考虑到球场的状况、长达五个多小时的一轮打球时间，以及我们所支付的高昂费用……尤其是最后我们受到的对待，我觉得给一颗星都算是慷慨了。
风景再优美也弥补不了糟糕的高尔夫体验；明明已经花了140美元打球，却还被当作试图骗取20美元优惠券的人来对待，这种经历我们绝对不会忘记。
我们三人提前预约了此球场的打球时间，并在开球时间前一小时抵达。首先，我要称赞一下高尔夫用品店的店员们，他们专业又热心；球车服务人员也十分热情好客。我们每人支付了140美元作为打球费用，而高尔夫用品店还为我们每人提供了20美元的代金券，可用于购买食品、饮料或商品。我们被告知，球场的果岭边缘区域正在进行维护工作，当时我觉得这是一项非常贴心的举措。
但很快我们就发现，球场需要维护的地方远比我们想象的要多得多。
从第1洞开始，长草区就高得几乎难以击球。沙坑里也长满了草，显然没有得到妥善打理。果岭上到处都是秃斑。整个球场都是如此。球场状况极其糟糕，果岭需要大量维护。花了140美元，我们原本期望能获得一次出色的高尔夫体验。
更糟糕的是，我们这一轮打球耗时5小时15分钟。几乎在每个洞我们都得等待。看起来开球时间间隔仅约10分钟，导致整个打球过程极其缓慢且令人沮丧。
不过还是要客观评价：这里的景色确实美得令人惊叹。这里的风景优美，有望成为一个特色高尔夫胜地。可惜，球场的状况却破坏了这一体验。
打完球后，我们的妻子们在餐厅与我们会合，共进午餐。食物不错，餐厅服务也尚可。
可惜，体验就此出现了更加令人不安的转折。
当我们准备付款时，试图使用专卖店赠送给我们的20美元抵用券。有两个信用额度被接受了，但那位女工作人员却对我们的一位朋友说，他手里的20美元信用额度无效。
他解释称我们并未去过其他地方，也完全没有使用过该信用额度。
这时，经理出面了，坚称那个信用额度早已被使用。情况变得越来越尴尬，坦率地说，我们感觉自己仿佛被指控偷用了那20美元的信用额度。
请仔细想想：我们花了420多美元来打高尔夫球啊。那次活动持续了五个多小时，现场状况糟糕至极；除此之外还要租赁球杆以及购买午餐。我们站在那里，却被当作好像试图偷走不属于自己的东西似的对待。
最终，经理查看了监控录像，从办公室走出来后把相机屏幕对着其中一位妻子的脸，问道：“这是你们当中的一位，对吧？”那位妻子慌忙答道：“不，她不是我们的人！”直到经理确认不是我们干的，我们才被允许离开。最令人失望的是他们完全没有诚恳的道歉。他们无端指责一位顾客使用了不属于自己的物品——这实际上是让我们去证明自己并未偷窃——在这种情况下，仅仅“被允许离开”显然算不上是一个可以接受的解决方案。
这是我第一次撰写高尔夫球场评价，其实我实在不愿意给任何球场打一星评价。但考虑到球场的状况、长达五个多小时的一轮打球时间，以及我们所支付的高昂费用……尤其是最后我们受到的对待，我觉得给一颗星都算是慷慨了。
风景再优美也弥补不了糟糕的高尔夫体验；明明已经花了140美元打球，却还被当作试图骗取20美元优惠券的人来对待，这种经历我们绝对不会忘记。
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