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Be cautious!!
Dolomia Wellness的点评
点评：I booked spa access and treatments for myself and my mum as a birthday treat for her. Unfortunately, we received an email informing us that the massage therapist was no longer available to carry out one of our treatments at the time we had originally booked.
We worked with the spa to try to find an alternative time, as we specifically wanted to have our treatments together so that we could enjoy the rest of the spa experience together afterwards. However, the only alternatives offered meant that one of us would have to sit and wait for the other, which defeated the purpose of our booking.
As we were only on holiday for one week, we were unable to find another suitable date or time. We therefore requested to cancel our booking.
What followed was an incredibly frustrating battle to obtain a refund for a booking that the spa itself was unable to honour as originally agreed.
Despite numerous emails, phone calls and conversations with different members of staff, I was repeatedly told that I would not be refunded for the spa access, even though neither of us attended.
The spa's justification was that we could still have used the facilities without the treatments - which disregards our purpose of coming to the spa. We did not wish to attend without the treatments.
The cancellation was not a matter of simply changing our minds. It was a direct result of the spa being unable to fulfil our original booking and failing to offer a suitable alternative.
To date, I have still not received a refund.
I find the entire experience extremely disappointing. What was supposed to be a lovely birthday treat for my mum has instead turned into a stressful and time-consuming dispute.
I believe it is entirely unreasonable to retain a customer's money when a business is unable to provide the experience originally booked, particularly when the customer has made every effort to find a suitable alternative.
Unfortunately, the way this situation has been handled has left me feeling incredibly let down, and I would strongly encourage others to be cautious when booking.
We worked with the spa to try to find an alternative time, as we specifically wanted to have our treatments together so that we could enjoy the rest of the spa experience together afterwards. However, the only alternatives offered meant that one of us would have to sit and wait for the other, which defeated the purpose of our booking.
As we were only on holiday for one week, we were unable to find another suitable date or time. We therefore requested to cancel our booking.
What followed was an incredibly frustrating battle to obtain a refund for a booking that the spa itself was unable to honour as originally agreed.
Despite numerous emails, phone calls and conversations with different members of staff, I was repeatedly told that I would not be refunded for the spa access, even though neither of us attended.
The spa's justification was that we could still have used the facilities without the treatments - which disregards our purpose of coming to the spa. We did not wish to attend without the treatments.
The cancellation was not a matter of simply changing our minds. It was a direct result of the spa being unable to fulfil our original booking and failing to offer a suitable alternative.
To date, I have still not received a refund.
I find the entire experience extremely disappointing. What was supposed to be a lovely birthday treat for my mum has instead turned into a stressful and time-consuming dispute.
I believe it is entirely unreasonable to retain a customer's money when a business is unable to provide the experience originally booked, particularly when the customer has made every effort to find a suitable alternative.
Unfortunately, the way this situation has been handled has left me feeling incredibly let down, and I would strongly encourage others to be cautious when booking.
翻译：我为自己和妈妈预订了水疗中心的入场券及各项护理服务，作为给妈妈的生日礼物。不幸的是，我们后来收到一封邮件，通知说原本预约时间段的按摩师无法提供我们所预定的护理服务了。
我们与水疗中心沟通，试图另寻一个合适的时间段，因为我们特别希望能一起接受护理，这样之后也能共同享受水疗中心的其余设施。然而……所提供的唯一替代方案意味着我们两人中必须有一个人坐着等待另一个人，这就违背了我们预订的初衷。
由于假期仅有短短一周，我们根本找不到其他合适的日期或时间。因此，我们请求取消预订。
接下来发生的一切简直令人抓狂：我们努力争取退款，可水疗中心本身也无法按照最初的约定为我们提供服务。
尽管我们发送了许多电子邮件……通过与不同工作人员的电话沟通，我多次被告知：尽管我们两人都并未使用水疗服务，但我仍无法获得水疗费用的退款。
水疗中心给出的理由是，即使不接受治疗我们也可以使用各项设施——但这一说法完全忽略了我们前往水疗中心的初衷。我们本来就是想接受治疗才来的。
此次取消预约并非我们一时心血来潮或改变主意所致。这一情况直接源于水疗中心无法履行我们最初的预订要求，也未能提供合适的替代方案。
至今，我仍未收到任何退款。
整个经历令我极为失望。原本打算作为母亲生日惊喜的活动，如今却演变成了一场耗费大量时间与精力的纠纷。
我认为，当商家无法提供顾客所预订的服务时，扣留顾客的费用是完全不合理的。尤其是在顾客已经竭尽全力去寻找合适的替代方案时。
遗憾的是，事情的处理方式让我感到极其失望，我强烈建议其他人在预订时务必谨慎。
我们与水疗中心沟通，试图另寻一个合适的时间段，因为我们特别希望能一起接受护理，这样之后也能共同享受水疗中心的其余设施。然而……所提供的唯一替代方案意味着我们两人中必须有一个人坐着等待另一个人，这就违背了我们预订的初衷。
由于假期仅有短短一周，我们根本找不到其他合适的日期或时间。因此，我们请求取消预订。
接下来发生的一切简直令人抓狂：我们努力争取退款，可水疗中心本身也无法按照最初的约定为我们提供服务。
尽管我们发送了许多电子邮件……通过与不同工作人员的电话沟通，我多次被告知：尽管我们两人都并未使用水疗服务，但我仍无法获得水疗费用的退款。
水疗中心给出的理由是，即使不接受治疗我们也可以使用各项设施——但这一说法完全忽略了我们前往水疗中心的初衷。我们本来就是想接受治疗才来的。
此次取消预约并非我们一时心血来潮或改变主意所致。这一情况直接源于水疗中心无法履行我们最初的预订要求，也未能提供合适的替代方案。
至今，我仍未收到任何退款。
整个经历令我极为失望。原本打算作为母亲生日惊喜的活动，如今却演变成了一场耗费大量时间与精力的纠纷。
我认为，当商家无法提供顾客所预订的服务时，扣留顾客的费用是完全不合理的。尤其是在顾客已经竭尽全力去寻找合适的替代方案时。
遗憾的是，事情的处理方式让我感到极其失望，我强烈建议其他人在预订时务必谨慎。
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