Perrin! - Spa & Leisure at Waterton Park Hotel (Walton) - Spa & Leisure at Waterton Park Hotel - 54条旅客点评与比价

Tripadvisor用户

Perrin!

Spa & Leisure at Waterton Park Hotel的点评

2026年09月17日发布于: 海外

点评：Don’t buy leisure membership. The management have repeatedly made super cheap spa offers. This has resulted in the facilities being absolutely overrun with people. The gym and swimming pool are open to spa guests and so members who pay a not insubstantial fee are sidelined. It’s often impossible to swim as the pool is full of people who simply want to lounge and take in the view. Not their fault. The hotel is trying to cater for two different groups of people who want different things. Members want to exercise and swim and spa guests want to relax and soak in a hot tub. The problem being that 4 of the 6 hot tubs have been broken for several weeks so the only place to soak is the small swimming pool. Today there were 30 spa guests in. The people buying these cheap spa deals often seem to have no idea of pool etiquette. Frequently they walk in front of swimmers or start to swim directly towards them in their path. They stand chatting in large groups so that’s it quite difficult to find a lane to swim in. They frequently use the steam room and sauna then go directly to the pool without showering off the sweat (urgh!) and the pool is now constantly cloudy due to all the products that have not been washed off before entering the water. (Because we have to look glamorous for instagram) There is a distinct culture that spa guests are more important than members, which is a change since the new owners took over. The fast turnover of staff, most of whom are young and inexperienced, makes matters worse. I don’t want to be addressed as ‘love’ by a young person who is chatting to another young staff member while lounging with his feet on a coffee table when I approach the bar to order coffee. Yes that really did happen in this 4* hotel. Not do I want to be left with nowhere to sit after my session because every single seat is reserved for spa lunches/ cake/ afternoon tea etc. by the way, if you’re a hotel guest you can only use the facilities before 9 o’clock so forget that lie in! And there used to be a nice patio to sit on with a morning coffee but now it’s full of hot tubs so you can forget that!

翻译：切勿购买休闲会员卡。酒店管理层屡次推出极其便宜的水疗套餐，导致各类设施人满为患。健身房和游泳池也向水疗客人开放，因此那些支付了不菲费用的会员反而被冷落在一边。由于泳池里全是只想悠闲地泡着、欣赏景色的客人，想游泳往往也根本不可能。这也不能怪客人。这家酒店试图同时满足两类需求截然不同的客群。会员们希望锻炼身体，而水疗中心的客人则想放松身心、泡在热水浴缸中。问题在于，6个热水浴缸中有4个已经坏掉好几周了，因此唯一能泡澡的地方就只有那个小游泳池。今天，水疗中心有30位客人光顾。那些购买这些便宜水疗套餐的人似乎往往不懂游泳池礼仪：他们经常走到游泳者面前，或者直接朝着游泳者的行进方向游过去。他们成群结队地站着聊天，因此很难找到一条可以游泳的通道。他们经常使用蒸汽房和桑拿室，之后也不冲洗身上的汗水就直接跳进泳池里（真恶心！）。由于很多人没有把身上的沐浴产品冲洗干净就入水，现在泳池水一直都很浑浊。（毕竟我们得在Instagram上保持光鲜亮丽的形象嘛）在这里有一种明显的“文化”：水疗中心的客人比会员更重要。自新业主接手后情况就发生了变化。员工流动率很高，而且大多数员工都很年轻、缺乏经验，这使得情况愈发糟糕。当我走到吧台点咖啡时，有个年轻员工正把脚搭在茶几上，还和另一位年轻同事闲聊着；他居然用“亲爱的”来称呼我。没错，这种事真的就发生在这家四星级酒店里。我也不希望用完服务后连个可以坐的地方都没有，因为所有的座位都被预留出来用于享用水疗套餐、蛋糕或下午茶了。顺便说一下，如果你是酒店住客，也只能在9点之前使用这些设施，所以想睡个懒觉的念头还是打消吧！以前这里有个很不错的露台，可以坐在那里喝晨咖啡，但现在那里全被热水浴缸占据了，所以这也别想了！

查看全部 54 条点评