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Abbie O
Poorly run
Rock Up Walton-on-Thames的点评
点评：I come here with my nanny kids quite frequently. The climbing is great and so is the soft play, no fault on the facilities. However, this is ruined by many things.
I completely understand that people are not allowed to bring their own food in. But not allowing takeaway coffees to be brought in (when the coffee sold on the premises is absolutely disgusting!) is wrong. My heavily pregnant sister came with her little girl and was forced to down her entire coffee at the door or they couldn’t come in. People wouldn’t need to bring them in if you had decent coffee, but it’s the worst. Also the snack options for kids are super unhealthy for a place that doesn’t allow food to be brought in, just a note. Who’s getting their kid a blue slushy and sweets at 10am? They used to have innocent smoothies but they’ve got rid of those.
When I brought my nanny kids here a week ago (3 years old and 7 years old) they had to have different climbing times which I completely understood. His time started at 10:00am and hers at 10:30. She went and amused herself in the soft play until her climb time. The man working at the entrance understood all this, I was very clear. Me and the younger kid go in for his climb and he gets harnessed up, and that’s it, you’re able to clip them in and out yourself straight away. I’ve done it many times before. When the time came for the oldest’ climb, she watched the video upstairs, came down, got harnessed and for the first few climbs she wanted me to clip her in as she wasn’t strong enough to do it. The same man who booked us in came over and said I can’t clip her in or out because I haven’t watched the video, bare in mind I hadn’t left the arena as I was helping the toddler with his climb (AND HE KNEW THIS WOULD BE THE CASE I EXPLAINED IT WHEN I BOUGHT THE TICKETS). This makes absolutely no sense. I was forced to watch the video in the arena itself which interrupted her climb time AND drew my attention from the two children I needed to be looking after. There was nothing in that video I didn’t know, it was the same stuff I had to do with the toddler.
It doesn’t make any sense why I could clip in the boy but not the girl. It’s exactly the same clips. Not to mention his attitude while speaking to me, all the other staff were absolutely lovely and I could tell that the girl showing me the video felt really guilty because she knew it was stupid. But I know a few parents who have complaints about this same man and his demeanour.
It’s just a really badly run place, with a lot of potential.
I completely understand that people are not allowed to bring their own food in. But not allowing takeaway coffees to be brought in (when the coffee sold on the premises is absolutely disgusting!) is wrong. My heavily pregnant sister came with her little girl and was forced to down her entire coffee at the door or they couldn’t come in. People wouldn’t need to bring them in if you had decent coffee, but it’s the worst. Also the snack options for kids are super unhealthy for a place that doesn’t allow food to be brought in, just a note. Who’s getting their kid a blue slushy and sweets at 10am? They used to have innocent smoothies but they’ve got rid of those.
When I brought my nanny kids here a week ago (3 years old and 7 years old) they had to have different climbing times which I completely understood. His time started at 10:00am and hers at 10:30. She went and amused herself in the soft play until her climb time. The man working at the entrance understood all this, I was very clear. Me and the younger kid go in for his climb and he gets harnessed up, and that’s it, you’re able to clip them in and out yourself straight away. I’ve done it many times before. When the time came for the oldest’ climb, she watched the video upstairs, came down, got harnessed and for the first few climbs she wanted me to clip her in as she wasn’t strong enough to do it. The same man who booked us in came over and said I can’t clip her in or out because I haven’t watched the video, bare in mind I hadn’t left the arena as I was helping the toddler with his climb (AND HE KNEW THIS WOULD BE THE CASE I EXPLAINED IT WHEN I BOUGHT THE TICKETS). This makes absolutely no sense. I was forced to watch the video in the arena itself which interrupted her climb time AND drew my attention from the two children I needed to be looking after. There was nothing in that video I didn’t know, it was the same stuff I had to do with the toddler.
It doesn’t make any sense why I could clip in the boy but not the girl. It’s exactly the same clips. Not to mention his attitude while speaking to me, all the other staff were absolutely lovely and I could tell that the girl showing me the video felt really guilty because she knew it was stupid. But I know a few parents who have complaints about this same man and his demeanour.
It’s just a really badly run place, with a lot of potential.
翻译：我经常带着我照顾的孩子们来这里。这里的攀爬设施很棒，软体游乐区也不错，设施方面挑不出任何毛病。不过，有很多因素破坏了这种体验。
我完全理解不允许自带食物入场的规定。但是，连外卖咖啡也不允许带进去（而店里卖的咖啡简直难喝到极点！），这就不合理了。我怀孕快足月的妹妹带着她的小女儿一起来，结果被要求必须在门口喝完整杯咖啡，否则就不让进。要是咖啡品质好一些，人们也就没必要非得自带咖啡了，可这里的咖啡实在糟糕透顶。另外，对于一个不允许自带食物入内的场所来说，他们提供的儿童零食简直不健康到极点，仅此一提。谁会在早上10点就给孩子买蓝色冰沙和糖果呢？他们以前还提供健康的果昔，但现在都取消了。一周前，我带着我照顾的两个孩子（3岁和7岁）来到这里。他们需要分别参加攀爬活动，这一点我完全理解。男孩的攀爬时间是从上午10点开始，女孩的则是10点半。在轮到她攀爬之前，她在软体游乐区自娱自乐。入口处的工作人员明白这一切，我也解释得很清楚。我和较小的孩子进去参加攀爬活动，给他系上安全带后，就可以随时自行为他穿戴或卸下安全带了。我以前做过很多次了。轮到年纪最大的孩子攀岩时，她先在楼上观看了教学视频，然后下来穿上安全带。在最初的几次攀爬中，因为力气不够，她希望由我来帮她扣上安全扣。那个为我们预订服务的男子走过来对我说：“我不能帮她扣上或解开安全扣，因为我没看过视频。”请注意，我当时根本没离开过攀岩区，因为我正在协助那个小小孩攀爬（而且我买票时就跟他说过情况会是这样）。这完全说不通。我被迫在竞技场里观看那个视频，这不仅打断了她的攀爬时间，还让我无法专心照顾那两个孩子。视频里的内容我早就知道了，全都是我平时需要带着幼儿一起做的那些事。
我不明白为什么我能给男孩戴上夹子，却没法给女孩戴。那些夹子明明是完全一样的啊。更别提他跟我说话时的态度了。其他所有工作人员都非常友善，我能看出来那个给我放视频的女孩心里很愧疚，因为她也知道那样做很愚蠢。不过我也认识几位家长，他们也对这个男人及其行事方式颇有怨言。
这地方其实潜力很大，只是管理得实在糟糕。
我完全理解不允许自带食物入场的规定。但是，连外卖咖啡也不允许带进去（而店里卖的咖啡简直难喝到极点！），这就不合理了。我怀孕快足月的妹妹带着她的小女儿一起来，结果被要求必须在门口喝完整杯咖啡，否则就不让进。要是咖啡品质好一些，人们也就没必要非得自带咖啡了，可这里的咖啡实在糟糕透顶。另外，对于一个不允许自带食物入内的场所来说，他们提供的儿童零食简直不健康到极点，仅此一提。谁会在早上10点就给孩子买蓝色冰沙和糖果呢？他们以前还提供健康的果昔，但现在都取消了。一周前，我带着我照顾的两个孩子（3岁和7岁）来到这里。他们需要分别参加攀爬活动，这一点我完全理解。男孩的攀爬时间是从上午10点开始，女孩的则是10点半。在轮到她攀爬之前，她在软体游乐区自娱自乐。入口处的工作人员明白这一切，我也解释得很清楚。我和较小的孩子进去参加攀爬活动，给他系上安全带后，就可以随时自行为他穿戴或卸下安全带了。我以前做过很多次了。轮到年纪最大的孩子攀岩时，她先在楼上观看了教学视频，然后下来穿上安全带。在最初的几次攀爬中，因为力气不够，她希望由我来帮她扣上安全扣。那个为我们预订服务的男子走过来对我说：“我不能帮她扣上或解开安全扣，因为我没看过视频。”请注意，我当时根本没离开过攀岩区，因为我正在协助那个小小孩攀爬（而且我买票时就跟他说过情况会是这样）。这完全说不通。我被迫在竞技场里观看那个视频，这不仅打断了她的攀爬时间，还让我无法专心照顾那两个孩子。视频里的内容我早就知道了，全都是我平时需要带着幼儿一起做的那些事。
我不明白为什么我能给男孩戴上夹子，却没法给女孩戴。那些夹子明明是完全一样的啊。更别提他跟我说话时的态度了。其他所有工作人员都非常友善，我能看出来那个给我放视频的女孩心里很愧疚，因为她也知道那样做很愚蠢。不过我也认识几位家长，他们也对这个男人及其行事方式颇有怨言。
这地方其实潜力很大，只是管理得实在糟糕。
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