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Poor family experience and terrible pricing
The Track的点评
点评：After multiple family attempts on varying trips over the years-our conclusion is that staffing and managers are haphazard but prices are high enough that they don’t value or require repeat business. The term ‘safety’ is applied only to exclude youth riders from getting to participate, but little to no oversight of activities is provided by track employees. It is deemed acceptable by track managers to watch young adults and older teens purposefully crash into walls, break portions of the track, and even crash into employees on the track attempting to back up wrecked karts. At $12 per person per gokart ride it is easy as a parent to avoid spending your money somewhere that places no value on your pocketbook, family’s enjoyment, or repeat business. If you question any processes you will be met by a shrug and avoidance of accountability. The ownership is supposed to be a family and I ask myself have they taken their own family there in recent years. I would bet not, and to think they expect families to accept poor experiences for their children at $100 minimum per trip is a sad thing. Also-not being BBB accredited is a telltale sign of profit being valued far higher than consumer experience.
翻译：多年来，我们一家多次尝试不同的行程，最终得出的结论是：工作人员和管理混乱，但价格却高得离谱，他们根本不重视回头客，也不在意回头客。所谓的“安全”不过是用来阻止青少年参与的幌子，赛道工作人员对活动几乎没有任何监管。赛道管理人员竟然认为，看着年轻人和青少年故意撞墙、破坏赛道，甚至撞到试图倒车的工作人员是可以接受的。每人每次卡丁车12美元，作为家长，很容易就会把钱花在这种既不重视你的钱包，也不重视家庭乐趣，更不重视回头客的地方。如果你质疑任何流程，得到的只会是耸耸肩和推卸责任。据说这家店是家族企业，我不禁要问，他们最近几年有没有带自己的家人去过？我敢肯定没有。想到他们竟然指望家长们花至少100美元，让孩子体验如此糟糕的经历，真是令人悲哀。此外，未获得 BBB 认证也是一个明显的迹象，表明企业将利润看得比消费者体验更重要。
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