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Teresa W
Dated and Additional Charge
Evergreen Resort Golf Courses的点评
点评：I stayed at this resort for two nights over a weekend while attending a singing competition. Most of the competition attendees stayed at the resort as part of a group block.
The resort is dated, although it was clean. Unfortunately, there were several operational issues. Our rooms were not ready for more than an hour after check-in because they had not been cleaned, and the only card-key machine was broken. Other guests reported not having clean sheets or linens because the dryer was broken.
The building I stayed in also did not appear to be wheelchair accessible. The elevator did not take you directly to the appropriate floor, requiring guests to navigate steps to reach the correct level.
The staff was friendly, but the resort was clearly understaffed. At Curly’s, the on-site restaurant, only three people were working, and our server apologized for the delay because she was filling in from another department.
The most concerning issue was an unexplained additional $17 charge. My receipt already included resort fees for each day of my stay, yet I was later charged another $17 that was not on my receipt. I called and was told it was another resort fee, and that someone would follow up. I spoke with another staff member the next day and was again told a manager would contact me. One week later, I still have no explanation or refund. No one else in my group was charged this additional fee.
While the resort was clean and the staff was friendly, the poor maintenance, delayed room readiness, accessibility concerns, understaffing, and unresolved billing issue made for a disappointing stay. I would not stay here again and do not recommend this resort.
The resort is dated, although it was clean. Unfortunately, there were several operational issues. Our rooms were not ready for more than an hour after check-in because they had not been cleaned, and the only card-key machine was broken. Other guests reported not having clean sheets or linens because the dryer was broken.
The building I stayed in also did not appear to be wheelchair accessible. The elevator did not take you directly to the appropriate floor, requiring guests to navigate steps to reach the correct level.
The staff was friendly, but the resort was clearly understaffed. At Curly’s, the on-site restaurant, only three people were working, and our server apologized for the delay because she was filling in from another department.
The most concerning issue was an unexplained additional $17 charge. My receipt already included resort fees for each day of my stay, yet I was later charged another $17 that was not on my receipt. I called and was told it was another resort fee, and that someone would follow up. I spoke with another staff member the next day and was again told a manager would contact me. One week later, I still have no explanation or refund. No one else in my group was charged this additional fee.
While the resort was clean and the staff was friendly, the poor maintenance, delayed room readiness, accessibility concerns, understaffing, and unresolved billing issue made for a disappointing stay. I would not stay here again and do not recommend this resort.
翻译：周末期间，我为了参加一场歌唱比赛而在这个度假村住了两晚。大多数参赛选手也都以团体形式入住该度假村。
虽然度假村保持得还算干净，但设施有些陈旧。遗憾的是，这里存在不少运营方面的问题：我们办理入住一个多小时后房间仍未打扫好；唯一的门卡读取器也坏了。其他住客则反映说因为烘干机出现故障，他们得不到干净的床单和寝具。我入住的酒店似乎也不具备轮椅通行条件。电梯无法直接把人送到目标楼层，客人必须走楼梯才能到达相应层楼。
工作人员态度友善，但度假村明显人手不足。在酒店内的餐厅Curly’s，只有三个人在工作；我们的服务员因为是从其他部门临时调来帮忙，所以为上菜延迟而向我们道歉。
最令人担忧的问题是出现了一笔莫名其妙的17美元额外费用。我的账单上已经包含了入住期间的每日度假村费用，但后来我又被收取了17美元，而这笔费用并未出现在账单上。我打电话询问后，对方称这是另一笔度假村费用，并承诺会有人与我联系。第二天我又与另一位工作人员交谈，对方同样表示会有经理与我联系。一周过去了，我仍未得到任何解释或退款。我的同行人员中也没有其他人被收取这笔额外费用。
虽然度假村很干净，工作人员也很友好，但维护状况却很差。房间延迟准备好、无障碍设施存在问题、工作人员不足以及账单问题迟迟未解决，这些因素共同导致了一次糟糕的入住体验。我不会再入住这里，也不推荐其他游客选择这家度假村。
虽然度假村保持得还算干净，但设施有些陈旧。遗憾的是，这里存在不少运营方面的问题：我们办理入住一个多小时后房间仍未打扫好；唯一的门卡读取器也坏了。其他住客则反映说因为烘干机出现故障，他们得不到干净的床单和寝具。我入住的酒店似乎也不具备轮椅通行条件。电梯无法直接把人送到目标楼层，客人必须走楼梯才能到达相应层楼。
工作人员态度友善，但度假村明显人手不足。在酒店内的餐厅Curly’s，只有三个人在工作；我们的服务员因为是从其他部门临时调来帮忙，所以为上菜延迟而向我们道歉。
最令人担忧的问题是出现了一笔莫名其妙的17美元额外费用。我的账单上已经包含了入住期间的每日度假村费用，但后来我又被收取了17美元，而这笔费用并未出现在账单上。我打电话询问后，对方称这是另一笔度假村费用，并承诺会有人与我联系。第二天我又与另一位工作人员交谈，对方同样表示会有经理与我联系。一周过去了，我仍未得到任何解释或退款。我的同行人员中也没有其他人被收取这笔额外费用。
虽然度假村很干净，工作人员也很友好，但维护状况却很差。房间延迟准备好、无障碍设施存在问题、工作人员不足以及账单问题迟迟未解决，这些因素共同导致了一次糟糕的入住体验。我不会再入住这里，也不推荐其他游客选择这家度假村。
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